Prix canon et expédition rapide. Ça aurait été 5 étoiles avec un transporteur plus sérieux qui livre en temps et en heure. Dear Lensplaza owners, don't let local carriers impact the great customer... See more
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The shipping and customer service is amazing fast. It’s one day delivery in Belgium with PostNL. All their products are very good and with nice price.
My very first order with Lensplaza was delivered the same day, and I was genuinely impressed — so much so that I left a 5‑star rating on Trustpilot. But over time, the service has... See more
Ordered twice from them, fast delivery and my prescriptions were always available, unlike other vendors.
Company details
Written by the company
Lensplaza: jouw veilige online shop voor lenzen, brillen & zonnebrillen voor de beste prijs. Bij Lensplaza is het onze missie om je zicht te optimaliseren en je stijl te verbeteren met ons uitgebreide assortiment. Naast onze bewezen selectie van dag-, week- en maandlenzen van topmerken, bieden we ook een stijlvolle collectie brillen op sterkte voor dames en heren, evenals trendy zonnebrillen.
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- +31 (0)85 4011975
- info@lensplaza.com
- lensplaza.com
3.7
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order never arrived
My order never arrived, I just keep getting a standard mail from the pandemic. No more information, its been a month.
2 June 2023
Unprompted review
Reply from Lensplaza.com
Dear Tomma,
Thank you very much for your review on Trustpilot, this means that you care. Naturally, we are sorry to hear that you are unsatisfied about our service and that you never received your order.
Even though, here in Europe the pandemic might be over, unfortunately the global delivery problems are still challenging for companies at the moment in order to meet delivery deadlines, especially when it concerns specific lenses. We are sorry that your order has also been affected by this, we do our best to minimise any delays.
I wanted to check what exactly went wrong with the delivery of your order but unfortunately I do not have any information besides your Trustpilot name. Maybe you can contact our customer service, so we can help you out and find a solution.
You can reach our customer service department by phone from Monday to Thursday from 09:00 to 16:30 and Fridays from 09:00 to 14:30 under 085 401 19 75. We hope to welcome you back as a customer in the future.
Kind regards,
Lensplaza Customer Service
Scam company
Never received contact lens order. Logged into my account and it shows the order was cancelled, but I was never notified of this (even though they've sent me several promotion emails since). My credit had been charged for the full amount and there's no response from their customer service when I filled in the web form. Local charges on their customer service line costs 0.30 EUR per minute. Total scam company, do not order from them!
31 May 2023
Unprompted review
Reply from Lensplaza.com
Dear MC,
Unfortunately you did not react to our request for more information.
Now we do not know which ordernumber it concerns.
We will gladly help you sort out this, but as already told we need more information.
You can contact us by mail and/or telephone.
The costs for calling us are the normal local costs and no additional costs.
Kind regards,
Customer service Lensplaza
Good availability, Fast shipping
Ordered twice from them, fast delivery and my prescriptions were always available, unlike other vendors.
28 April 2023
Unprompted review
Good prices and service
25 April 2023
Unprompted review
Prix canon et expédition rapide.
Prix canon et expédition rapide.
Ça aurait été 5 étoiles avec un transporteur plus sérieux qui livre en temps et en heure.
Dear Lensplaza owners, don't let local carriers impact the great customer experience because of a wrong selection on your side. Select the right carriers for France, you'd have a 5 stars for a delivery on time..
10 March 2023
Unprompted review
Reliable partner!
The company had the best price on the market, easy navigation on their site and positive reputation!
15 December 2022
Unprompted review
Hele goeie korting ( singleday korting)…
Hele goeie korting ( singleday korting) en dag later al in huis top!
12 November 2022
Unprompted review
really good deal for daily lenses!!
I really highly recommend Lensplaza.
Their price is unbeatable and delivery is really fast.
I wish they have a kinda royalty point program, so I will always buy lens from Lensplaza.
8 November 2022
Unprompted review
Always good service and fast delivery
Always good service and fast delivery. Great assortiment, good prices.
2 November 2022
Unprompted review
Very late delivery!
The delivery time on the website was 3 to 5 working days. Without any notification the delivery got delayed by over 12 working days. I called customer support services, the support was okay.. but as I hang up the phone I was not very satisfied.
8 August 2022
Unprompted review
Reply from Lensplaza.com
Dear Arakh Stan,
We are sorry to hear that you are not happy with our service.
The global delivery problems are really challenging at the moment, it is getting more and more difficult to meet the delivery deadlines.
We are sorry that your order was also affected by this, we do our utmost to limit any delays as much as possible and to inform the customer on time.
We apologies sincerely for any inconveniences and we hope to welcome you again as a customer in the future.
Sincerely,
Customer service Lensplaza
Epic Fail LensPlaza!
I ordered my lenses 2 weeks ago and received an email saying that it had been shipped from Holland and then a French delivery company would receive it and deliver it. After 10 days I hadn't received my package so I emailed Lensplaza customer service who sent me the same links telling me it was on its way. After 16 days, I sent another email. They told me it was on its way yet the links for shippers showed that the French deliverer had not received and that the Dutch deliverer had not given it to the French.
Basically, customer service did not check the status in depth.
Then I called the French support of Lensplaza who said that they would look into it. I then received an email saying that I had a credit on my account. I called to reconfirm this credit which I hoped would be a mistake and would be a refund or that they would process the order again. The customer service person said the "avoir" was a refund. I asked why this had happened since things showed that they were shipped.
She responded that it was a supplier problem!!?? So for 2 weeks they couldn't tell me that the order couldn't be fulfilled because of a supplier problem. Now I have no contact lenses and I am going overseas.
BUT, the most insulting part was when I asked her how come I was not contacted about this as it put me in a difficult situation, SHE HUNG UP ON ME!
Now, when I call customer service in France, it automatically tells me that all service representatives are busy and if I leave a message, they will call me back. So far, no call. I suspect my phone number is blocked from going through.
Epic fail LensPlaza! You really did not handle things correctly and issued a shipped status when it hadn't left because you didn't have the product. You advertise a great price but you don't deliver.
9 June 2022
Unprompted review
Reply from Lensplaza.com
Dear Joshua,
We are sorry to hear that you are not happy with our service.
The global delivery problems are really challenging at the moment, it is becoming increasingly difficult to meet delivery deadlines.
We're sorry to hear that your order was one of them, we'll do our very best to minimise any delays.
We hope we can welcome you back as customer in the future.
Kind regards,
Lensplaza customer service
Delivery is not fast
Delivery is not fast. I ordered on 19th and still not received.
28 April 2022
Unprompted review
Best in NL
Speedy delivery, good prices, especially when ordering in bulk. Best in NL for contact lenses.
8 December 2021
Unprompted review
Easy website navigation and search
Easy website navigation and search, easy ordering, and delivery on time. Also good assortment in good prices
1 October 2021
Unprompted review
Trustful company and fast delivery
10 June 2021
Unprompted review
This is a trustworthy website!
This is a trustworthy website: easy to place an order and you receive it quite fast. Might take a bit longer if you have a difficult prescription for lenses (e.g. astigmatism), but, in general, within 3 working days you receive your lenses!
30 April 2021
Unprompted review
I am ordering my contact lenses via…
I am ordering my contact lenses via Lensplaza. My contact lenses are always in stock there. Delivery is always on time. In two words, Lesplaza is reliable and fast. I am a happy and satisfied customer! :) highly recommended.
5 July 2020
Unprompted review
I always get my contact lenses here
I always get my contact lenses here, they have good deals and the shipment is extremely fast. Website easy to navigate.
4 June 2020
Unprompted review
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