No notice of despatch after 4 days, no communication to give any reason, and they do not take phone calls, ignore their phone messages, and are impossible to talk to. Won't be using tham again.
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See what reviewers are saying
Every business claims they have the lowest prices, best service, highest quality, etc. Well, Lenssaver actually does have all of that. Every time I buy contact lenses, I compare all the sites to try... See more
Really great prices/savings. Must remember not to leave order to last minute, as delivery, although not late, nothing was stated, it is a lot slower compared to other lens companies who will delivery... See more
I've used a lot of contact lens suppliers over the past 20 years and LensSaver.co.uk is the best hands down. Their prices are the most competitive, delivery is always fast, and their customer service... See more
Company details
- #19 of 22 best companies in Contact lenses supplier
- #8 of 8 best companies in Optical Wholesaler
- #24 of 26 best companies in Optician
Information provided by various external sources
Top brand contact lenses, dispatched and delivered fast; the very same day for Central London. Free optical advice consultations with every purchase of prescription lenses. Save ££££'s on high street prices at Lenssaver,. * Same Day Dispatch With over a million prescriptions in stock, we can dispatch your order on the same day if it is placed before 5pm. Never run out of lenses when you shop with Lenssaver.co.uk.
Contact info
HP5 2AU, london, United Kingdom
- 08081233535
- info@lenssaver.co.uk
- lenssaver.co.uk
4.1
Great
3k reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Unable to get replacement or refund for faulty lenses
Very poor service, I will not use this company again. It doesn't matter even if they are cheaper by a couple of quid. My lenses purchased from them arrived faulty and I asked for a refund or replacement. Lenssaver asked me to post them back and they will send them to the supplier. I returned their lenses on my own expense. They then claimed they never received lenses even though I sent from post office with correct postage.
17 April 2023
Unprompted review
Will definitely order again
Will definitely order again. There was a problem with the order, but it was solved rapidly through the chat. Thank you!
20 April 2023
Affordable
I was a feelsgoodcontacts customer for many years but I came across lenssaver and they have the most affordable prices compared to all the other opticians out here with lovely customer service too. Definitely go here for all your contact lenses and glasses.
22 April 2023
Unprompted review
Always great service
Always great service. Never a problem. Just click Reorder when I need them - easiest transaction ever!
22 March 2023
The whole process is a breeze
Great value product from a great company. Easy to use web site, ordering very simple, very quick delivery system. Made the whole process a breeze. Returning customer and again a satisfied one too. Many thanks.
21 March 2023
Great company to deal with
Lenses I need are always in stock and fast delivery. Very competitive price too!
20 March 2023
Great service
21 February 2023
Wonderful company
Always very fast delivery and great price. Many thanks! Please keep using Royal Mail - we have lovely postmen&women in our area and they work very hard to deliver on time.
24 January 2023
Unprompted review
As always a fantastic service
23 December 2022
Customer Service Agent Was Offensive
I ordered two boxes of contact lenses (121200131484), and when I received them I noticed one box had the wrong prescription.
I contacted customer service. The response I received was so horrendously rude. I was told that 'it was your fault anyway' by the customer service agent on this online chat. This agent closed the chat before I could respond, but I do not think this is the treatment anyone would deserve.
16 December 2022
Unprompted review
Excellent consist service
27 November 2022
Good customer care
Didn’t receive lenses due to Royal Mail strike. lenssaver customer care is good, immediate response and dispatched some emergency lenses to help out
1 November 2022
Fantastic Customer Service
Really great prices/savings. Must remember not to leave order to last minute, as delivery, although not late, nothing was stated, it is a lot slower compared to other lens companies who will delivery next day and for same charges.
Since first purchase, have reordered. Although difficulty and problem with site. Customer service people were excellent. Received order promptly.
1 November 2022
100 per cent!
100 per cent for price, speed, accuracy and service. Two years' worth of lenses ordered for a second time (my last order was 2 years ago - the "big boys" can't match them). Most boxes arrived next day (despite Royal Mail strikes) and two, four days later (but spelt out by email - presumably they had to order these in).
Top marks :-)
22 October 2022
Unprompted review
Contact lenses
I love the price but as my lenses have still not arrived it is impossible to give a higher rating. They are now a week late 😩
1 October 2022
I never write reviews however I feel I…
I never write reviews however I feel I need to review lenssaver!
I placed my first order just over a week ago and I’m so happy I found this website. The service I received was excellent. Very helpful staff, great price and fast delivery!
I will definitely be recommending and using again! Thank you
17 September 2022
Unprompted review
Completely satisfied.
1 September 2022
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