Leoautopartage Reviews 

Honestly, I didn’t know a car-sharing app could double as a comedy show, but here we are.

They charged me twice. I called them. Their own operator literally said: “Yep, that’s a mistake.”
So I blocked the payment. You know—basic logic.

Two months later (???) they come back like “Actually no ❤️ that was for extra mileage.”
Fantastic. Love a surprise sequel nobody asked for.

So I pay. All of it. Immediately. Problem solved, right?

Wrong.

A few days later I try to book a car… and surprise! My account doesn’t work. No email, no warning, no explanation. Just ✨vanished✨.
Apparently I’ve been silently banned for the unforgivable crime of… asking why they charged me twice.

So to recap:
They charge you wrong → admit it → change their mind → take your money → block you → don’t tell you.

At this point I’m not even a customer, I’m part of an escape room.

10/10 if you enjoy plot twists, ghosting, and financial gaslighting. Otherwise maybe just walk. It’s more reliable.

I used Leo Autopartage for a short trip costing $10.67. Following their policy, I refilled the vehicle myself at a cost of $50 using my credit card to ensure the tank was at least a quarter full upon return.

Although the company acknowledged I was entitled to a full refund for the fuel, they refused to refund the entire $50 to my original payment method (credit card). Instead, they insisted on reimbursing the $10.67 trip cost via credit card, while the remaining $39.33 would only be returned via e-transfer (which I consider insecure and inappropriate) or as Leo Credits, which I do not want since I do not intend to use their service again.

I expressed my concerns clearly, but the company remained inflexible and dismissive.

I believe this practice contradicts fair consumer rights and the spirit of Quebec’s Consumer Protection Act.

I share this review to warn others and encourage Leo Autopartage to improve their customer service and refund policies.