Leonidas Kensington Reviews 

469
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the chocolates, often describing them as the best they've ever had. Many appreciate the efficient and super-fast delivery service, noting that orders arrive promptly and often ahead of expectation, with some even receiving their items the very next day. Reviewers frequently highlight the excellent customer service and the ease of the ordering process, with communication often being clear and helpful in managing specific requests. The careful and beautiful packaging is also consistently noted, ensuring that products arrive in perfect condition, making them ideal for gifts or personal indulgence, and enhancing the overall luxury experience.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the excellent quality and... See more

Quality

Customers consistently note positive experiences with quality, describing the chocolates as gorgeous,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward.... See more

Service

Reviewers highlight positive aspects of service, consistently expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Order delivered promptly (and I’m told the biscuits are delicious). And you answered my query about whether or not I had put the gift message in the correct place for it... See more

Company replied

Rated 5 out of 5 stars

These chocolates are Christmas presents, and have not yet been tasted. The outer box was crushed in transit, but the actual boxes of chocolates inside were undamaged. A box of Leonidas chocolates... See more

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more

Company replied


Company details

  1. #11 of 37 best companies in Chocolate shop
  2. #9 of 23 best companies in Chocolate Artisan
  3. #6 of 11 best companies in Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.8

Excellent

TrustScore 5 out of 5

469 reviews

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4.8

All reviews

(469)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

they’re braw!

it’s leonidas
they’re amazing (albeit not vegan friendly)

quick delivery, and all round amazing

29 June 2023
Rated 1 out of 5 stars

I ordered Non Alcoholic chocolates and…

I ordered Non Alcoholic chocolates and you sent chocs with alcohol. I sent a message as soon as i noticed and received a telephone call with profuse apologies. I received a further box a few days later. It was not the first time this has happened. At least Leonidas did their best to put things right.

27 June 2023
Rated 5 out of 5 stars

Best Belgian chocolates and great service

I’ve been buying these superb Belgian chocolates from Leonidas Kensington for several years now, both in person at the lovely little shop in Kensington arcade and online. The owners and staff are friendly and helpful and the online ordering service is prompt. An ideal gift to send someone for a special occasion.

14 May 2023
Rated 5 out of 5 stars

First class company

First class company. Even phoned me to check the delivery date was ok. Gorgeous individual boxes of chocolates. Perfect for my afternoon tea for 20.
5 star business will definitely be ordering again. Thank you

2 May 2023
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Called them up to make an order for delivery to a hotel outside of central London. The gentleman who handled the query took the order without any issue and confirmed that they would be able to get the chocolates couriered to my hotel later that day. He provided me with his personal number to make sure any concern with the delivery could be addressed. Been shopping here for many years and will continue to do so without hesitation.

26 April 2023
Unprompted review

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