Leonidas Brighton Reviews 

422
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the chocolates, often highlighting the fantastic selection and beautiful presentation. Many people appreciate the quick and efficient service, noting the fast delivery and well-packaged products that frequently arrive in perfect condition. The online ordering process is described as easy and straightforward, with friendly staff and excellent communication contributing to a very positive overall experience. However, some customers experienced delivery issues, such as orders arriving late, being lost, or chocolates arriving cracked.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing the chocolates as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as delicious, fresh, and made... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Service

People report positive experiences with service, consistently highlighting its speed and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many praising the quick and thorough purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied

Rated 5 out of 5 stars

Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more

Company replied


Company details

  1. #17 of 37 best companies in Chocolate shop
  2. #16 of 23 best companies in Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(422)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved the chocolates and the ease of…

Loved the chocolates and the ease of placing online orders

8 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Vikram & Nita! We’re so glad to hear you loved the chocolates and found the online ordering process easy. We look forward to delighting you again soon!

Rated 4 out of 5 stars

Good quality and fresh chocolates with…

Good quality and fresh chocolates with a good selection. If ordering for Christmas, Easter or Valentine's then be sure to order early as you'll get a wider choice in stock. Would have given 5 stars except for an order I made for Christmas didn't arrive correctly wrapped up with the usual gold ribbon and bow. Have used these a few times now and will continue to use them.

16 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you for your thoughtful feedback, John! We’re delighted to hear you enjoy the quality and selection of our chocolates and appreciate your continued support. We’re sorry to hear about the issue with the Christmas wrapping and will certainly take this on board to ensure everything is perfect next time. We look forward to serving you again soon

Rated 5 out of 5 stars

Excellent quality chocolates with very…

Excellent quality chocolates with very good variety.Service is second to none!

31 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, George! We’re thrilled to hear you enjoyed our chocolates and variety, and that our service met your expectations. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Perfect..absolutely brilliant 👏

Perfect..absolutely brilliant 👏
Very professional

28 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Alfie! We’re so happy to hear you had a perfect experience with us. Your kind words mean a lot, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Delivery

Parcel delivered right on time as promised. Very helpful customer service.
Thanks guys.

29 November 2024
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Reply from Leonidas Brighton

Thank you, Stehli! We’re thrilled to hear your parcel arrived on time and that our customer service was helpful. We appreciate your kind words and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Perfect every time

To put it simple, apart from the fact I have been a big fan of these pralines for years, I have to say that if it wasn’t for Coco I probably wouldn’t order from this shop in Brighton because I can get them from France regularly, but store manger Coco makes all the difference. My last order a few weeks ago was delivered at the speed of light, was spot on and extremely well prepared and wrapped up. I really felt like a highly valued customer. I’m ordering again this week !!! 🥳🥳🥳 Thank you dear Coco for a 1st class service ! Merry Christmas

28 November 2024
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Reply from Leonidas Brighton

Thank you so much, Miss Caire! We’re beyond thrilled to hear that all our team members made such a positive impact on your experience, and we really appreciate your continued support. It’s wonderful to know your order was spot on and delivered with care. Your feedback means the world to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Excellent service caring and efficient…

Excellent service caring and efficient so happy to have the experience The Best Chocolates Ever

28 November 2024
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Reply from Leonidas Brighton

Thank you so much, Joyce! We’re so happy to hear you had such a positive experience with us and that you loved the chocolates. Your kind words mean a lot, and we can’t wait to serve you again soon!

Rated 4 out of 5 stars

Fast

Fast, efficient service.

27 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Darren! We’re glad to hear you were happy with our fast and efficient service. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great quality chocolates absolutely…

Great quality chocolates absolutely love my advert calendar. Definitely buying more next year. Prompt delivery highly recommended

24 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Sharon! We’re so glad you loved your advent calendar and the chocolates. It’s great to hear that the prompt delivery met your expectations. We can’t wait to help you find more treats next year!

Rated 5 out of 5 stars

Ginger Turkish delight …

Lots of unusual & original confectionary that makes great gifts.Found just what I was looking for, & arrived really quickly- thank you!!

28 November 2024
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Reply from Leonidas Brighton

Thank you, Pauline! We’re so glad you found the perfect gift and that it arrived quickly. We take pride in offering unique and original confectionery, and we appreciate your kind words. We look forward to helping you again soon!

Rated 5 out of 5 stars

Great chocolates.

Great chocolates excellent service and delivery - my wife is very happy and we will buy again.

28 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Keith! We’re so glad to hear that both you and your wife enjoyed the chocolates, and that our service and delivery met your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, very nice chocolates

26 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Alison! We’re so pleased to hear you enjoyed both our service and the chocolates. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great company to deal with

I always buy Leonidas chocolates as a gift as they are delicious. I loved being able to pick the chocolates myself for the advent calendar so that it would suit a couple who prefer different chocolates. Delivery was quick and the product looks lovely. Thank you.

26 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Claire! We’re so glad you enjoyed the ability to pick your chocolates for the advent calendar and that the delivery and presentation met your expectations. We really appreciate your kind words and look forward to helping you find the perfect gifts again soon!

Rated 5 out of 5 stars

Fine

Fine
Good choice and very fast delivery.

25 November 2024
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Reply from Leonidas Brighton

Thank you, Stephanie! We’re thrilled to hear you were happy with the selection and fast delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

Look forward to my Xmas treats

Look forward to my Xmas treats - enjoyable as always

24 November 2024
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Reply from Leonidas Brighton

Thank you, Tinks! We’re so glad you’re looking forward to your Christmas treats. We’re sure they’ll be just as enjoyable as always!

Rated 5 out of 5 stars

Superb chocolates and efficient delivery

Superb chocolates and efficient delivery

24 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you! We’re delighted to hear you enjoyed the chocolates and found the delivery efficient. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Fast delivery. Cannot go wrong, always top of my list at Christmas time.

7 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Andree,
Thank you so much for your lovely review! We’re thrilled to be at the top of your list—especially at Christmas time. It’s great to hear you’re happy with the quality and delivery. We look forward to delighting you again soon!
Best wishes,
Leonidas Brighton team

Rated 4 out of 5 stars

Chocolate Mushrooms

Delivery was very quick and packaging looks good. I have had a peek inside and the chocolates look perfect. I can’t mention taste as yet as I have bought them as a Xmas present for some friends.

4 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Mrs. Medlicott! We’re thrilled to hear the delivery was quick and that the chocolates look perfect. We hope your friends will enjoy them as much as you’re anticipating! Wishing you a wonderful holiday season, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Ordered on line and delivered on time

Ordered on line and delivered on time. I am assured the chocolates were delicious. So glad that you are in the UK now. I missed your chocolate when I moved back from Belgium.

11 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much for your lovely review, Rachel! We’re genuinely delighted to hear that your chocolates arrived on time and were enjoyed. It warms our hearts to know we could bring back those special Belgian flavors for you. Your kind words really mean the world to us, and we’re so grateful for your support. We can’t wait to serve you again and continue bringing you joy with our chocolates!

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