Nice clear site good range of games.Got a fair run on the slots that I played .Overall I would say to perspective players, give it a go , it's a lot better than many of sites that I have used in the... See more
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Reviews shaping this summary
well you gave me my 50 free spins welcome bonus which is more than other sites have so thank you but i won and withdrew but havent received the funds
Company replied
Offers, when they come in are good but unfortunately they are few and far between. Good choice of games when they are offered however
Company replied
Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day. Highly recommende... See more
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Company details
- #24 of 51 best companies in Online Casino or Bookmaker
- #14 of 39 best companies in Casino
- #5 of 16 best companies in Gambling house
- #35 of 48 best companies in Gambling Service
- #154 of 168 best companies in Gaming services
- #8 of 14 best companies in Online Sports Betting Vendor
Written by the company
Play at LeoVegas Casino anywhere you wish with the latest video slots and classic table games. Blackjack, roulette, baccarat and more, enter to find out more!
Contact info
United Kingdom
- support-gb@leovegas.com
- leovegas.co.uk
3.6
Average
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from LeoVegas UK
That's wonderful to hear! 😄 We're glad you're experiencing good service with LeoVegas!
All the best,
LeoVegas
Amazing Application
To much fun and I talked to one of your agent and he was very helpful
10 February 2026
Reply from LeoVegas UK
Hi there,
Thank you for your fantastic feedback!
We're absolutely delighted to hear you're having so much fun and had such a positive and helpful interaction with one of our agents.
Our team strives to provide engaging experiences and excellent support, and your comments truly motivate us to continue delivering on both fronts.
Regards
The LeoVegasTeam
Avoid at all costs! Shocking
Absolutely shocking company! Deposited big money on several occasions, no issue at all.. However, on my first withdrawal pending they just suspended my account and requested 3 types of documents! I have successfully submitted the requested documents, I have received emails for all 3 being “approved and verified”, still customer support is asking me to wait for them to be approved by the relevant team!! They could have asked for those documents at any time, but of course they only requested it after a big withdrawal. Avoid at all costs, unbelievable to get your account suspended and wait for hours, maybe days for them to then check your documents. They also cancelled my withdrawal until they review my documents, really shocking experience!
9 February 2026
Unprompted review
Reply from LeoVegas UK
Hi there Marius,
Thank you for your feedback regarding your account suspension and the document verification process.
I understand your extreme frustration and anger that your account was suspended and documents requested only after your first withdrawal, especially after successfully submitting and receiving approval emails for them, yet your withdrawal was cancelled and remains pending.
I am immediately escalating your specific case to our verification and payments teams for an urgent review of your approved documents and to prioritise the processing of your withdrawal.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Leovegas Team
Don't like you winning anything
Win a couple of bets and then you can only bet pennies. 26p was my last offering!
7 February 2026
Reply from LeoVegas UK
Thanks for your feedback and We understand your frustration with the betting limitations on your account.
We want to assure you that LeoVegas is committed to reviewing its betting limits policy and the factors that influence them to ensure fairness and transparency for all players.
Kind regards,
LeoVegas
Great app that is very easy to use
Great app that is very easy to use. Always good odds and special offers.
29 January 2026
Reply from LeoVegas UK
Hello,
That's brilliant to hear! Thank you so much for the fantastic feedback.
We're delighted you're finding the app easy to use and are enjoying our competitive odds and special offers. Our team works hard to provide a top-class experience, and your positive comments make it all worthwhile.
We truly appreciate your custom and look forward to seeing you on the app again soon.
All the best, LeoVegas
I enjoy playing also winning not…
I enjoy playing also winning not massive to cover me withdrawals are good and talking to an agent is also good see you in 6 weeks I’m going away
27 January 2026
Reply from LeoVegas UK
Hello Vanessa,
Thank you so much for your wonderful feedback! It’s fantastic to hear that you're enjoying the games and having positive experiences with both our withdrawal process and our support team. That is exactly the A-class service we strive to provide.
Most importantly, have an absolutely amazing time away for the next six weeks! We appreciate you letting us know.
Enjoy your break, and we'll look forward to welcoming you back when you return.
Best regards, LeoVegas
Reply from LeoVegas UK
Hello Diane,
That is wonderful to hear! Thank you for taking the time to share such kind feedback.
I'll be sure to pass this lovely feedback on to the team, and particularly to the agent you spoke with. It means a great deal to us to know we're getting it right.
Thank you for letting us know!
Kind Regards, LeoVegas
Don’t particularly like the site 🥴
2 February 2026
Reply from LeoVegas UK
Hello,
Thank you for your honest feedback. We are constantly looking to improve our offering to customers, and your comments are invaluable in helping us achieve that.
All customer suggestions are passed to our development team to help shape future updates. We genuinely appreciate you taking the time to let us know your thoughts, as it helps us build a better experience for everyone.
All the best, LeoVegas
Reply from LeoVegas UK
Thank you so much for the wonderful feedback. We work hard to ensure LeoVegas is a fair, safe, and entertaining place to play, so it is brilliant to hear we are hitting the mark for you.
We really appreciate you taking the time to share your experience. Best of luck with your next session!
Best regards, LeoVegas
Useless
Useless ! Few bets, and they restrict heavily, even on a losing account. Avoid !
28 January 2026
Reply from LeoVegas UK
Hello,
I'm truly sorry you've had such a frustrating experience regarding bet restrictions. We understand this can be very disappointing. Our trading processes aim to ensure a fair and sustainable environment for all customers.
If you'd like us to look into your specific account and discuss this further, please contact our support team directly. We value your feedback and want to help.
All the best, LeoVegas
Out of all my gambling sites this is…
Out of all my gambling sites this is the worst payout is awful
19 January 2026
Reply from LeoVegas UK
Hello Roisin,
I am very sorry to hear you feel this way about your experience.
I understand it's incredibly frustrating when you're not seeing the results you hope for. I can assure you that all our game outcomes are determined by a certified Random Number Generator (RNG). This ensures every result is completely random and fair, a standard we are held to under our UK Gambling Commission licence.
Whilst this doesn't change a run of bad luck, I hope it provides reassurance about the integrity of our games.
All the best, LeoVegas
Reply from LeoVegas UK
Hello James,
Thank you for making us aware of this. I am very sorry to hear you're experiencing repeated crashes with our website and app. That sounds incredibly frustrating and is certainly not the reliable experience we aim to provide.
If you're still experiencing this issue, please reach out to our customer service team, who will be happy to assist you further.
All the best, LeoVegas
Availeble for normal people
Quuk pasy.normal, availeble for all people promotion (welcome offer)😋
23 January 2026
Reply from LeoVegas UK
Hello Ela,
Thank you for your feedback!
We're delighted to hear you appreciate our quick payout process. We strive to make withdrawals as efficient as possible for our players.
It's also great to know you found our welcome offer accessible. We aim to provide clear and fair promotions for everyone to enjoy.
All the best, LeoVegas
Disgraceful company!
I signed up to this site with their welcome offer of depositing £20 and get £20 free to play with. Deposited the £20 and was playing with £40 once they added the bonus. All fine.....till I won. I won £80 and tried to withdraw which it wouldn't let me. I contacted customer support who gave me a run around about the rules of being able to withdraw money played with bonus fund until finally figuring out I had to play with 2X the amount of bonuses. So i played off the £40 and was able to withdraw the £81 left after winnings. To then receive an email the next day saying my account had been suspended. Received an email later that day with a massive long list of documents I needed to send proof of address proof of ID a picture of me holding my ID proof of me depositing money and finally a picture or both my front and back of bank card. Annoyed I sent all this only to say it wasn't sufficient and had to send further documents. ABSOLOUTE DISGRACE OF A COMPANY DOES NOT LIKE ANYONE WINNING!! and when they do have winners they suspended their account and make up a list of rules that will ultimately takes weeks if not months to deal with!! Shut this company down for good
23 January 2026
Unprompted review
Reply from LeoVegas UK
Hello Katie,
We're truly sorry to hear of your incredibly frustrating experience. We sincerely apologise for the distress and confusion caused.
We understand your concerns regarding bonus terms and the subsequent verification process. All licensed UK operators have strict regulatory obligations for account verification, which can sometimes require extensive documentation. This is to protect both our players and the integrity of our platform, not to prevent legitimate winnings.
My immediate priority is to resolve this for you. I've sent a request via Trustpilot for more information, enabling me to contact you directly and address your concerns.
All the best, LeoVegas
Quick payouts and excellent slot games…
Quick payouts and excellent slot games make for a great experience.
21 January 2026
Unprompted review
Reply from LeoVegas UK
Hi Chris,
Thank you!
We pride ourselves on delivering a superior player experience by combining lightning-fast payouts with an unparalleled selection of the industry's best slot games. Enjoy speed, security, and world-class entertainment.
Kind regards, LeoVegas
Reply from LeoVegas UK
Thanks Elsrani,
We ensure a seamless and straightforward money-back process. Designed for your peace of mind, it's quick and hassle-free. Managing your funds with LeoVegas is always made as easy as possible, so you can play with confidence.
Kind regards, LeoVegas
Reply from LeoVegas UK
Hello Brian,
That's brilliant to hear! Thank you so much for taking the time to share your positive feedback.
We're delighted you're enjoying the variety of games and our promotions. Our team works hard to provide a great selection and rewarding offers for our players.
We truly appreciate you being a customer and hope you continue to have a fantastic time with us
All the best, LeoVegas
600 quid and no pay out on the casino
600 quid and no pay out on the casino. Account deleted.
9 January 2026
Reply from LeoVegas UK
Hello Kane,
Thank you for taking the time to share your feedback. We understand it can be disappointing when you don't see the wins you hoped for.
Just to reassure you, every single game outcome is determined by a certified Random Number Generator (RNG). This is a strict requirement of our UKGC licence and ensures that every spin is completely random and fair. The variable nature of slots means winning and losing streaks are an inherent part of the game.
Our Help Centre has more information on this, and of course, our customer service team is there to help if you have any other questions.
All the best, LeoVegas
Very efficient support
Very efficient support, they will stay in touch with you on live chat till all is sorted. Very quick easy communication and problem solution. On top of all I mentioned I haven't expirience before such polite Support Agents. Keep it up Good work.
2 January 2026
Reply from LeoVegas UK
Hi Patrycia,
Thank you for your incredibly kind feedback!
We're absolutely thrilled to hear our Live Chat team provided such efficient, polite, and thorough support, staying with you until everything was perfectly sorted. Delivering quick, easy solutions with a friendly approach is exactly what we strive for at LeoVegas. We'll certainly pass your wonderful comments to the team.
Your experience is our top priority, and we're delighted we could exceed your expectations. Keep enjoying the LeoVegas experience!
Kind Regards, LeoVegas
Honestly don't waste your money never…
Honestly don't waste your money never pays anything out rubbish site
9 January 2026
Unprompted review
Reply from LeoVegas UK
Hello Ryan,
We're sorry to hear you've had a disappointing experience. We understand it's frustrating when the results don't go your way.
For your peace of mind, we want to assure you that all game outcomes are determined by a certified Random Number Generator (RNG). This guarantees every result is completely random and fair, a strict requirement of our UK Gambling Commission licence. The nature of these games means that wins, unfortunately, can never be guaranteed.
If you need further clarification, please visit our Help Centre or contact our Customer Support team.
All the best, LeoVegas
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