Nice clear site good range of games.Got a fair run on the slots that I played .Overall I would say to perspective players, give it a go , it's a lot better than many of sites that I have used in the... See more
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well you gave me my 50 free spins welcome bonus which is more than other sites have so thank you but i won and withdrew but havent received the funds
Company replied
Offers, when they come in are good but unfortunately they are few and far between. Good choice of games when they are offered however
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Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day. Highly recommende... See more
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Company details
- #25 of 49 best companies in Online Casino or Bookmaker
- #15 of 37 best companies in Casino
- #7 of 15 best companies in Gambling house
- #35 of 47 best companies in Gambling Service
- #151 of 164 best companies in Gaming services
- #7 of 14 best companies in Online Sports Betting Vendor
Written by the company
Play at LeoVegas Casino anywhere you wish with the latest video slots and classic table games. Blackjack, roulette, baccarat and more, enter to find out more!
Contact info
United Kingdom
- support-gb@leovegas.com
- leovegas.co.uk
3.7
Average
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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A quick and easy with responses and…
A quick and easy with responses and reassuring me at all times thanks again
9 December 2025
Reply from LeoVegas UK
Hello Thomas,
Thank you so much for the fantastic feedback.
We look forward to providing you with the same great experience on your next visit
All the best, LeoVegas
Thought I had a big jackpot went on…
Thought I had a big jackpot went on mega then rolled bk to mini got £60 instead of 34 million 😡
9 December 2025
Reply from LeoVegas UK
Thanks for your feedback.
We understand your excitement and subsequent disappointment with the jackpot. We want to assure you that LeoVegas operates under strict regulations and licensing agreements to ensure fairness for all players.
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
LeoVegas
Can't win anything big ok joined 2 days…
Can't win anything big ok joined 2 days ago 160 deposited biggest win 7 pounds you put it on big wager spin never get bonuses at all. It you want to win anything big avoid
8 December 2025
Reply from LeoVegas UK
Hello John,
We're sorry to hear you're disappointed with your experience. We understand it's frustrating when wins don't meet expectations.
We want to assure you that all game outcomes are governed by a certified Random Number Generator (RNG) to ensure fairness, as required by our UKGC licence. The nature of slots means results can vary significantly.
If you need further clarification, please visit our Help Centre or contact our Customer Support team.
All the best, LeoVegas
Truth…
The company is shy of offers although the returns make up for that probably the site that’s most likely to more than triple your cash instead of taking it
6 December 2025
Reply from LeoVegas UK
Hello Pau,
That's great feedback, thank you!
We're delighted to hear that you're finding the site rewarding and feel the returns are fair. Hearing that you see us as a place where you have a real chance to win is the best compliment we could receive.
We wish you continued good luck.
All the best, LeoVegas
Welcome offer misleading
Welcome offer misleading. Free 125 spins not available till I've wagered £300 it's an outrage that's why I've closed my account
7 December 2025
Reply from LeoVegas UK
Hi Wendy,
Thank you for your honest feedback, and we're truly sorry for the frustration our welcome offer caused. We never want our players to feel misled, and we regret that the wagering requirements came as an unwelcome surprise.
We aim to be completely transparent with all our terms, and your feedback is valuable in helping us see where we can present this information more clearly for future players. We're sorry to see you go and wish you the best.
Kind Regards, LeoVegas.
Reply from LeoVegas UK
Hello Gary,
That's brilliant to hear!
We work hard to ensure a smooth and efficient experience for all our customers, so your feedback means a lot.
All the best, LeoVegas
Reply from LeoVegas UK
Hello Arturs,
That's fantastic to hear! Thank you so much for the positive feedback.
We're really pleased you had a quick withdrawal, as we always aim for a fast and smooth experience for our customers.
We hope to see you again soon!
All the best, LeoVegas
Reply from LeoVegas UK
Hello Emil,
Thank you so much for the positive feedback.
We're delighted we could provide the excellent experience we always aim for, and hope you continue to have a great time using our site.
All the best, LeoVegas
Definitely better than most casinos out…
Definitely better than most casinos out there. The RTPs seem real.
22 November 2025
Reply from LeoVegas UK
That's absolutely brilliant to hear! We're genuinely thrilled you are having a great experience with us. Knowing we deliver a positive time for you truly makes our day here at LeoVegas.
We really hope your future visits are just as fantastic, and if you ever have any ideas or suggestions on how we can make things even better, please don't hesitate to share them!
Kind regards,
LeoVegas
Being stake restricted for some reason!
Only been with them a couple of weeks and I'm now being stake restricted for some reason!
What’s that about?
Probably best to go elsewhere!
2 December 2025
Reply from LeoVegas UK
We're genuinely sorry to hear you're experiencing stake restrictions, especially so early in your time with us. We understand how frustrating and confusing this can be, and it's certainly not the experience we want for our players. Stake limits can sometimes be put in place for various reasons, including responsible gambling measures or regulatory requirements, but we absolutely want to help you understand what's happening with your account specifically.
The best way for us to look into this for you is if you could please contact our Customer Support team directly. They have access to your account details and can provide a full explanation and assist you further. We truly value your custom and hope that you keep enjoying our site!
Kind regards,
LeoVegas
Great site great choice of games and…
Great site great choice of games and fast withdrawals also good promotions
20 November 2025
Reply from LeoVegas UK
That's fantastic to hear! Thank you so much for taking the time to share your positive experience. We're thrilled you're enjoying the great choice of games, fast withdrawals, and good promotions. It's exactly what we aim for! We appreciate your support and hope you continue to enjoy playing with us.
Kind regards, LeoVegas
No one likes a bad looser
24 November 2025
Reply from LeoVegas UK
Hello,
Thank you for your feedback.
We strive to provide a balanced and entertaining experience for all our players, and we appreciate you taking the time to share your thoughts.
Please get in touch with our live chat team, and they'll be happy to assist you if needed
Kind Regards,
LeoVegas
Reply from LeoVegas UK
Dear Vivch,
We're absolutely thrilled to hear you consider us 'the best of all time'. Your feedback is the highest compliment we could receive and a huge motivation for our entire team.
Kind regards,
LeoVegas
So Far So Good
Nice clear site good range of games.Got a fair run on the slots that I played .Overall I would say to perspective players, give it a go , it's a lot better than many of sites that I have used in the past. If I manage to use a deposit / withdrawal method that is quicker I will give Leo Vegas five stars
24 November 2025
Reply from LeoVegas UK
Dear James,
We're delighted you find our site clear, appreciate the range of games, and had a fair run on the slots. We also take note of your comment on withdrawal method speed and greatly appreciate this feedback.
While we aim for swift processing, the final times can vary depending on the method used.
Kind regards,
LeoVegas
Reply from LeoVegas UK
Dear Mark,
We're delighted to hear you find our interface easy and smooth-running, and consider us 'Better than others'.
Providing a seamless and user-friendly experience is exactly what we aim for, so your feedback is a wonderful compliment.
Kind regards,
LeoVegas
Reply from LeoVegas UK
Thanks for your feedback. We understand your frustration with not being able to set your own limits. We want to assure you that LeoVegas is committed to providing a safe and responsible gaming environment, and our Safer Gambling tools are designed to help you stay in control.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
LeoVegas
Highly recommended
Highly recommended
Easy to contact for support, fast withdrawal.
15 November 2025
Reply from LeoVegas UK
Dear Lavkumar,
We're thrilled to hear you highly recommend us and appreciate the easy contact for support and fast withdrawals.
Providing excellent service in all these areas is what we aim for, so your feedback is greatly valued.
Kind regards,
LeoVegas
Told hour but was 6
Told it would take an hour, instead its come through at 6hrs later
21 November 2025
Reply from LeoVegas UK
Hi Lewis,
We understand your frustration regarding the withdrawal time and apologise for any confusion over the expected timeframe. While our standard timeframe for withdrawals is up to 3 working days, we always aim to process them as quickly as possible. We're pleased your funds were successfully processed in 6 hours. We appreciate your patience and hope this information is helpful for the future
Kind Regards, LeoVegas
Reply from LeoVegas UK
That's fantastic to hear! 😄 We're thrilled you're having a great experience with our quick and hassle-free withdrawals!
All the best,
LeoVegas
Customer service absolutely brilliant…
Customer service absolutely brilliant thankyou very much LeoVegas
17 November 2025
Reply from LeoVegas UK
Hi Anthony,
That's wonderful to hear, thank you so much for your kind words. Providing a brilliant customer service experience is at the heart of what we do, and we're delighted we could achieve that for you.
Kind Regards, LeoVegas
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