Leroy Merlin España Reviews 

En español e inglés in Spanish and English.

No puedo creer lo mal que gestiona Leroy Merlin los problemas en línea. Hace tres semanas, pagué un estudio para instalar una puerta nueva. Leroy finalmente me contactó para concertar una cita una semana después. El perito no llegó. Desde entonces, he intentado resolver el problema a diario. El servicio de atención al cliente de Leroy Merlin no responde a los mensajes. Acabo de recibir un correo electrónico indicando que han cancelado mi pedido y que debería reiniciar el proceso. ¡No mencionan el reembolso del estudio! Nunca más volveré a comprar en línea en Leroy Merlin. ¡DEVUÉLVANME EL DINERO! Es una empresa incompetente.

I cannot believe how bad Leroy Merlin are in dealing with online issue. Three weeks ago, I paid for a survey to have a new door fitted. Leroy eventually contacted me with an appointment day and time a week later. The surveyor did not arrive. I have attempted to resolve the issue on a daily basis ever since. Leroy merlin customer services do not return messages. I have just recieved an email stating that they have cancelled my order and that I should start the process again! No mention of refunding me the survey fee.! I will never order online fromLeroy Merlin ever again. GIVE ME BACK MY MONEY.! the most incompetent company.

Zero stars for customer service. Had some paint mixed, chose the shade we wanted, dark grey. When we came to use it the shade was no where near the shade we asked for, a very much lighter shade of grey which is no good. We paid almost 100 euros for this so not cheap. The store in valencia is 2 hours away so have sent 2 support requests online almost 2 weeks ago and no reply. NEVER BUYING HERE AGAIN!! Spent 1000s with them over the years.

Wish I had seen some of the reviews before , if I could give zero stars i would ,
Customer service and the lies are appalling ,
We purchased the pergola in April the website said the curtains we ordered were compatible, but they weren’t we have been trying to arrange a collection since this date , I have more complaint ticket numbers than you could imagine , I have now 3 collection notes still no collection , they keep telling me the courier couldn’t collect , this is a total lie as the cameras show different, we have asked fir the complaints book we have asked for the managers information and contact these requests have been ignored !!
It’s shocking we have said our solicitor will be taking over this doesn’t bother them ,
It’s simple all we need is a courier to collect said products now we want a pre arranged time and day and our money back , this really isn’t a difficult request,
Unfortunately the pergola isn’t fit for what we wanted but Leroy Merlin are not interested in this as now fitted which we obviously had to do to fit the curtains ,
Please think twice about this company as I have never dealt with such appalling customer service ,
Such a shame as the product is good just not fit for what we wanted , I do hope they read their reviews as this is such a simple complaint to correct !
Customer service put the phone down , my spanish isn’t good but I tried to converse lacked patience, what’s app number didn’t work ,
I await to get a response , This is today’s complaint number 628618

Two weeks ago, I purchased an air conditioner online with delivery and installation service. The air conditioner wasn't delivered on time, and I couldn't contact anyone from Leroy Merlin to help me figure out what was going on. I tried on WhatsApp and via the web form, but always got automatic replies. A visit to the Leroy Merlin store in Malaga didn't resolve the issue: they don't handle online orders. After the delivery finally arrived two days later than scheduled (without a prior call to check if anyone was home), I've been struggling with the installation for a week. The same problem again: it's impossible to reach anyone. I was promised several times that someone would get back to me, but it never happened. Finally, I got an appointment for installation today. And - what a surprise! - no one showed up. I'm giving up and will cancel the order and have the installation done elsewhere. Two weeks wasted due to utter unprofessionalism. I never thought something like this was possible from such a big name as Leroy Merlin.

WARNING

No compren un cortacésped Sterwins de Leroy Merlin. Compré uno, funcionó uno o dos minutos y luego se paró. Lo compré el lunes sobre las 6 p. m. y lo devolví el martes por la mañana. No nos reembolsan el dinero ni nos dan uno nuevo. Ahora tenemos el césped muy alto y tenemos que esperar a que reparen el cortacésped inservible. ¡UNA FALTA DE SERVICIO!

Don't buy a Sterwins Lawn Mower from Leroy Merlin. Bought one, it worked for 1-2 minutes and stopped. It was purchased on Monday at around 6pm and I took it back on Tuesday morning. They won't refund or give us a new one. Now we have VERY long grass and have to wait for the useless lawn mower to be repaired. DREADFUL LACK OF SERVICE

Excellent customer service once again, thanks to Enrique from the lighting department for your polite resolution to the faulty ceiling fan👍👍👍👍

Most of the things I have ordered online have had to be returned because they are broken.
When I return them, they do not return my money!
Numerous tickets and more than 2 weeks after I made the last return in store, still no refund.
Dismal customer service!

We puchased items on line totalling €184. The money was debited from our account immediately. Two days later, the same amount was deducted again. We contacted them and were told to contact our bank. We contacted our bank and were told categorically that it was the fault of Leroy Merlin, who should refund the money to us. Two messages later to Leroy Merlin to insist they refund the money they had wrongly taken twice and no reply from them. It is now 8 days since we placed the order on line and paid and still we have not received a refund for the second payment they deducted incorrectly. This is an outrageous practise and have never experienced anything like this before with them. If this is now their way of doing business, they will not get any further custom from us after 7 years of being loyal customers A total scam that needs to be stopped immediately.

Compramos artículos en línea por un total de 184 €. Nos cargaron el dinero inmediatamente. Dos días después, nos volvieron a cargar la misma cantidad. Nos pusimos en contacto con ellos y nos indicaron que contactáramos con nuestro banco. Nos pusimos en contacto con nuestro banco y nos dijeron categóricamente que la culpa era de Leroy Merlin, que debía reembolsarnos el dinero. Dos mensajes más tarde, Leroy Merlin insistía en que nos devolvieran el dinero que nos habían cobrado dos veces indebidamente, pero no nos habían respondido. Han pasado 8 días desde que hicimos el pedido en línea y pagamos, y aún no hemos recibido el reembolso del segundo pago que nos cobraron incorrectamente. Es una práctica indignante y nunca antes habíamos vivido algo así. Si esta es su forma de hacer negocios, no volverán a tener clientes nuestros después de 7 años de ser clientes fieles. Una estafa total que debe detenerse de inmediato.

Do not buy from Leroy Merlin. Their delivery driver damaged my car port gate when reversing his lorry. The driver had the cheek to say that it was already like that. Fortunately I took a few photos and a video before he moved the lorry. I sent the photos and video to the complaints department and was told it's down to the driver to get the gate repaired. The driver was a 3rd party and didn't work for them. After about 10 emails and as many phone calls, I spoke to my insurance company who claimed the repairs from them and had the gate repaired within days.
Avoid like the plague!

We ordered a new water heater for the house. Should be "delivered tomorrow".
One day passed and the support is just unprofessional. Ask for NIE Number and Phone number but not about the Order number or billing number. Could not find the order in the databank, but the money they have taken. So we ent to Leroy Merlin in Ondara (Costa Blanca) and the sell stuff did not get a "s****. They can do nothing. So I will avoid Leroy Merlin 'cause of the carless Spanish employees. France should take better care to whom they hire.

We bought a gas boiler mounted it but wouldn't work so we took it back to the shop but they refused to exchange . We only had it from Friday took it back Thursday.. the staff were very rude and arrogant
Last time we will be shopping there.

They sold us faulty door. the lock was placed in the wrong position during manufacture. we fitted it ourselves and once done were unable to open it with the key due from the outside due to the fault. Leroy Merlin said the door is not guaranteed because they didn't fit it even though the door comes fitted into its frame and there is no way we could damage the lock during fitting!! Absolutely disgusting service from such a big company!! Awful - we not have a door we can't open from the outside so not really a door!!!

They hired a good contractor, the work is well done. But the material was ordered incorrectly, twice. It took an additional two weeks to complete a 1 week job. The remaining wrongly ordered material has been with Leroy Merlin for over three weeks now. All inquieries regarding this return have been ignored. I fear we will not get our money refunded. Extremely poor communication and customer service

I ordered room doors custom made and separately a large window, and as others mention, everything was great when we were making a contract and paying. They set the delivery date for beginning of April for the doors. The doors did not arrive on that date, and nobody called us I had to call, then one door arrived one month later, one were broken and one did not arrive, still waiting for them almost 2 months after the planned date. The window came slightly different from what we expected, and without some parts which we are still waiting for. The help desk never knows the history so we have to open a new incident for every issue and hope for the best.

I bought a garden swing from Leroy Merlin Sept 2023 for holiday home. Yesterday the swing broke dropping my granddaughter to the ground. She got a fright and a nasty bruise on her hip and arm. One of the bolts broke clean in half. Clearly the swing is seriously sub standard and very dangerous.

The company sells you an offer inline, cashes in, the delays offer any tangible info on new delivery dates which cost you money snd is very frustrating. A company run by profesionals for profesional without being profesional

I am deeply disappointed with the delivery service provided by Leroy Merlin. Initially, we were thrilled when contacted to say our delivery would arrive a week early, on the day before yesterday. However, the delivery never arrived, and no explanation or communication was provided, leaving us frustrated and in the dark.

Yesterday, we received another call promising delivery within 30 minutes at 3pm. An hour later, there was still no sign of the driver. When they finally called, it became clear they were nowhere near our location, admitting they were 5.5km away, and shockingly, not using sat nav. Instead, they asked us to share our live location via WhatsApp to help them find us.

As our Spanish is limited, we asked our concierge to assist with communication. Unbelievably, the driver refused to speak with him and abruptly hung up. When we tried calling back, they ignored our calls. This level of unprofessionalism was astounding.

When the delivery van finally arrived at 5pm, the two scruffy delivery workers were careless, roughly handling our package, which was poorly loaded in the vehicle, resulting in damaged packaging. While they offered an apology, blaming their unfamiliarity with the area, this did little to mitigate our frustration.

Overall, this was an utterly unacceptable experience marked by poor communication, unprofessional behavior, and carelessness. We will seriously reconsider using Leroy Merlin’s home delivery service in the future and caution others to do the same.

I contracted Leroy Merlin to renovate a bathroom. The work started on the 17th March and I was told it would take 7 working days. There was a problem in that the mirror delivered was damaged. Subsequently two other replacement mirrors were also delivered damaged. Eventually after many emails and a visit to the store in Marbella an alternative mirror was offered and was to be delivered on the 16th of April. It was delivered on the 29th April because of a “glitch” in Leroy Merlin’s words. It is now the 10th of May and I am still waiting for it to be fitted. I have heard nothing from Leroy Merlin.

To explain what went wrong in my case, which is still ongoing, though the work to my kitchen should have been finished by about 21st March, I reproduce in English, an e mail I have sent their Madrid office.

You ask for my reply to your e mail so that “negotiations can continue”. This is my reply. There are no continuing negotiations.

I have paid Leroy Merlin for a hob to be installed properly. It is up to your company to ensure that it functions. I know how induction hobs work and I have all the correct pots and pans. I informed you of the problem some weeks ago by e mail and your employee who partially installed the wood burning stove for me sent a photo/video of the flashing light when a large frying pan was on the ring to a woman in Ferrol called Belem. She is one of your employees I believe. Suggesting that I seek technical advice myself from the manufacturer´s technical support about a product that was defective when installed is unacceptable.

Changing the orientation of the fridge door is a normal part of the installation. In many cases a fridge, where it is in a corner, cannot be installed unless the door orientation is changed. I spoke to one of the installers about this and he saw no problems. It is the work of minutes. The idea that I should contract someone to do this separately is unacceptable.

You provide no date for finishing the installation of the wood burning stove, panelling and connecting the fridge , fitting the drawer fronts and other panels that are missing, and not least filling and re-tiling the three holes in my kitchen wall that have been created for the chimney of the stove. Two of these were made in error at an early stage and the guy who deals with the stove had to make a new one. This needs to be done immediately. I can make myself available on most days over the next fortnight, except 6th and 8th May. I am still using my old fridge, which is in my salon, where it has been since the end of February. Time is now the essence of our contract.

May I remind you again that the work started 16 days later than promised, ( remember, the contractor had scheduled two jobs for the same time and had decided to skip mine) that I had to contact you myself to find out why no one was working here. When the job started I was forced to pay an extra 1000 euros for the work continue, in order to pay for one of your contractors to do a couple of hours extra (two and a half actually) for some supposedly unforeseen work. There was no scrutiny from Leroy Merlin to ensure that I was not being ripped off, just an ultimatum that if I didn´t pay up all work would cease - my old kitchen had by then been completely removed, so I had no alternative.

Most of the kitchen materials were supplied on time five days before the originally scheduled start date and so much of the ground floor of my house, which is not large, was unusable for about a month until most of the work was completed.

There are a number of other unsatisfactory aspects to this work. For instance, there is something wrong with your electronic system, so that when an item had to be changed because of unavailability I received a bill for the whole cost of the alternative item I selected although I had already paid for the one originally specified. I also received what appeared to be an invoice for work that I had already paid for, but which were actually notifications for internal transfers within Leroy Merlin. Naturally I contacted your store about these apparent invoices, which was a waste of my time.

One of the more ludicrous events was when the fridge arrived (remember, it had been sent to the wrong customer at first!). There were two delivery drivers, but only one unloaded the item and moved it into my yard, though it is marked that two people should move it. He at first left it right in front of my car, so that I could not drive out of my yard, and only agreed to move it reluctantly. He refused to put it in the house and as it was too large for me to handle alone it had to stay outside for about 4 weeks. While I was dealing with this sour faced delivery man his colleague was on the other side of the road urinating!

The good thing is that the contractors (apart from the one who charged 1000 euros extra) seemed efficient and conscientious. The quality of the Leroy Merlin kitchen furniture seems no worse than other marques at the price point.