I informed the Les Deux customer services, because my sweater came out with damage after first time washing. Although I couldn’t provide an order number or receipt, they offered me a brand new sweater... See more
Company replied
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See what reviewers are saying
The Charlie SS shirt from Le Deux has become part of my new work uniform. I love the quality of the woven fabric and the great range of colors—I own one in every color they make! I’ve also had an outs... See more
Company replied
I had a very positive experience with Les Deux. The Evan Knitted Shirt in Sea Moss Green was exactly what I was hoping for. I really liked everything about it, from the overall look and fit to the qua... See more
Company replied
Amazing outfits ie how they look etc very cool very hip, however very poor workmanship Needed to restitch all of my buttons after I got them Update:- The company reached out to me after my review a... See more
Company replied
Company details
Written by the company
We were founded in Copenhagen in 2011 by two friends from different worlds: one from the city, one from the suburbs. We didn’t have much. No experience, no contacts, and no designers. What we did have was a lot of belief and a few white tees with patches we’d sewn on ourselves. So, we got to work. Fifteen years later, we’re an international community of creators, athletes, and entrepreneurs. We go big, give back, and we do it together
Written by the company
30-day return
Changed your mind?
You are entitled to return your item for a full refund as long as it is within 30 days of receiving your order. Please note that returned items must be in their original condition, with hangtags attached, and in their original packaging.
Contact info
Raffinaderivej 10, bygning J, 2300, København S, Denmark
- +45 78 74 53 35
- customercare@lesdeux.com
- lesdeux.dk
4.8
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely exceptional quality
Absolutely exceptional quality - both in terms of the product and customer service. Attentive, dedicated support and clearly a company / brand that knows how to deliver on style and substance. Will definitely be making more purchases - I wish more clothing firms (and firms in general) operated in the same way. I’ll be spreading the word and special thanks to Sofie who was great to cooperate with when needed, as well as Anne. Great work!
4 February 2025
Unprompted review
Reply from Les Deux
Dear Kamran,
Thank you so much for your wonderful review! We’re thrilled to hear that you were impressed with both the quality of our products and our customer service. It’s fantastic to know that our team, especially Sofie and Anne, made your experience exceptional. We truly appreciate your support and look forward to serving you again in the future. Thank you for spreading the word! ❤️
We wish you the best day!
Kind Regards
// Klara, Les Deux
Excellent customer service
Excellent customer service throughout the whole process.
Very recommended brand!
8 January 2025
Reply from Les Deux
Dear Hansey,
Thank you so much for your kind review! We are thrilled to hear that you had a good experience with our amazing customer care. We truly appreciate your kind words 🌸
We wish the best day!
Kind Regards
// Klara, Les Deux
Incredible Customer Service
Wow, really incredible customer service! I had some issues with my order and they went above and beyond to resolve the issue and in a speed that is unmatched. This is why I am happy to pay a premium and highly valued especially in times of fast fashion and fast money. Special thanks to Mathilde A who was exceptional! Thanks and happy to recommend!
28 January 2025
Unprompted review
Reply from Les Deux
Dear Raphael,
Thank you so much for your review. It means a lot that you took the time to give us your feedback.
We're glad to hear you had a good experience customer service. We would be glad to help you again another time☺️
We wish you a great day!
Kind Regards
// Klara, Les Deux
Terrible Customer Service and…
Terrible Customer Service and Responsiveness.
I ordered on the site and wished to return one of the items. Ignoring the fact that you have to pay for shipping costs/duties, the return portal to create the label does not recognize my order # or my email. I have reached out multiple times to the customer care email address and even on Instagram, and there has been no contact outside of an automated message. Please do better.
25 January 2025
Unprompted review
Reply from Les Deux
Dear Chuchu,
Thank you very much for your review and for sharing your experience with us!
We are very sorry to hear that you had a negative experience with us. That is certainly not what we aim to provide to our customers, this is definitely not the level of service we want to provide! We understand how frustrating it must be to face issues with the return process, and we sincerely apologize.
We would love to assist you as quickly as possible! I have sent you an email with a hopefully suitable solution.
Looking forward to hearing from you.
Kind regards
// Emilie, Les Deux
The support was great
The support was great! :) and really nice pants!
16 January 2025
Unprompted review
Top tier customer service
After a problem with the carrier during delivery, Les Deux were just great. Even if the problem didn't come from them, they were able to react quickly and send me a new product straight away, which arrived very quickly in the middle of the Christmas period. Thank you so much !
BTW : the quality of the product is great!
11 December 2024
Unprompted review
Reply from Les Deux
Hi Olivier,
Thank you so much for your kind words and the 5-star rating!
We're so glad to hear that we could help resolve the issue with the delivery, even though it wasn't directly related to us. We always aim to go the extra mile to ensure our customers are satisfied, and it’s wonderful to know that you appreciated our quick response :-)
We're also thrilled to hear that you’re happy with the quality of the product! It means a lot to us to know that both the service and the product met your expectations, especially during the busy holiday season.
If you ever need anything in the future, don’t hesitate to reach out – we’re always here to help.
Wishing you a great evening!
Mathilde // Les Deux
Stuck in Customs…
My purchase from Les Deux was stuck in customs here in the US and Les Deux gave me an immediate refund even before they resolved the customs issue. I thought that was amazing service and they have earned my trust!
22 December 2024
Unprompted review
Reply from Les Deux
Dear Tim,
Thank you so much for your wonderful review and the 5 stars!
We truly appreciate your kind words and are thrilled to hear that you were happy with the service you received. We always aim to provide our customers with quick and efficient support, and we're so glad to know that our prompt action in resolving the issue earned your trust.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We’re always here to help and look forward to serving you again!
Best regards,
Mathilde // Les Deux
Amazing and helpful support
Amazing and helpful support! Im very satisfied with it!
Very clean looking clothes! Just love the design
17 December 2024
Unprompted review
Reply from Les Deux
Dear Pontus,
Thank you so much for your wonderful review!
We're thrilled to hear that you're satisfied with our support and the design of our clothes. It's always great to know that our efforts to provide clean, stylish pieces are appreciated! 😊
If you ever need any further assistance or have questions, feel free to reach out to us. We’re here to make sure you have the best experience with Les Deux.
Thanks again for your kind words, and we look forward to serving you in the future!
Best,
Mathilde // Les Deux
Excellent customers service
The customer service clearly exceeds any expectation. So friendly and helpful, it's a 5-stars from me with pleasure!
12 December 2024
Unprompted review
Reply from Les Deux
Dear Point Alfa,
Thank you so much for your amazing feedback!
We're beyond happy to hear that our customer service exceeded your expectations! Providing friendly and helpful support is always our top priority, and it means a lot to us that you had such a positive experience :-)
Your 5-star rating truly made our day! If there's anything else you need, don't hesitate to reach out – we’re here for you anytime.
Wishing you a Merry Christmas, and lovely Holiday Season!
Best,
Mathilde // Les Deux
Great sevice
I had a problem with different measurement on same style, in two colours
Les Deaux offered a perfect solution, with perfect service.
Realy extraordanary ,
My big compliments for this !
11 December 2024
Unprompted review
Reply from Les Deux
Dear Wim,
Thank you so much for your review!
It's great to hear that you were provided with a perfect solution for the measurement issue! Thank you for sharing your positive experience; your compliments mean a lot to us! ☺️
We wish you a Merry Christmas!
Kind Regards
// Klara, Les Deux
Reply from Les Deux
Dear Pierre,
Thank you so much for your great review and for the 5 stars!
We're thrilled to hear that you had a perfect experience and enjoyed the fast delivery. We always strive to provide quick and efficient service, and it's wonderful to know we met your expectations.
We look forward to having you shop with us again!
Best,
Mathilde // Les Deux
Amazing products !
Amazing products !! Very fast response to a problem , A truly caring company that has heart , not only for their products but also for their costumers . Thank you “Les Deux “ for being so understanding and generous , You made me smile and make this world a better place !! 🌻
28 November 2024
Unprompted review
Reply from Les Deux
Dear Ehud,
Thank you for your review! It's amazing that you had a fast and smooth user experience. We are very happy to hear that you've had a good experience with our customer service team. We would be happy to help you again another time 😊This made us smile!
We wish you the best Christmas!
Kind Regards
// Klara, Les Deux
Exceptional Customer Service and Premium Quality Fashion
I recently had an experience that perfectly demonstrates why Les Deux is my favorite men's fashion brand. After receiving items that were too large in size, I reached out to their customer service team. Emilie from their Customer Care Team responded promptly and handled the situation brilliantly.
Instead of having to pay an expensive return shipping fee (€40 from Malta), Emilie immediately provided a DHL Express return label and made the entire process incredibly smooth. The communication was personal, professional, and genuinely caring throughout the entire process.
What stands out about Les Deux is not just their stylish and high-quality clothing, but how they treat their customers. They truly value customer satisfaction and go above and beyond to ensure a positive experience. Their response times are quick, their solutions are practical, and their customer service team (especially Emilie) is exceptionally friendly and helpful.
I've been a loyal customer for a while now, and experiences like this only reinforce why I keep coming back to Les Deux. Whether you're looking for elegant cardigans, sophisticated loafers, or any premium menswear, Les Deux not only delivers on quality but backs it up with outstanding service.
Pros:
- Exceptional customer service
- Quick response time
- Hassle-free return process
- Premium quality products
- Stylish and elegant designs
I highly recommend Les Deux to anyone looking for high-quality menswear backed by excellent customer service.
29 November 2024
Unprompted review
Reply from Les Deux
Hi Bilal,
Thank you so much for your kind words!
We're thrilled to hear about your positive experience with our customer service team, especially Emilie.
We always strive to make the return process as smooth as possible, and it’s great to know that we could help you out without the hassle of expensive shipping fees.
Your loyalty means the world to us, and we're so glad that our products and service keep you coming back. We truly appreciate your recommendation and look forward to serving you again soon☺️
We wish you a very Merry Christmas and a Happy New Year!
Kind Regards
// Klara, Les Deux
⭐⭐⭐⭐⭐
My experience with Les Deux will always stick with me. As I read the experiences of others on Trust Pilot, I realized this is something they do time after time. Not just a "one off". Incredible.
I am pleased with the hiking boots I got from Les Deux. An intended gift I am very much dishonestly tempted to keep, if I am honest.
Beautiful grained derby hiking shoes. And it came with a chocolate sweet. How sweet. Thank you Mathilde and Team. I will be back for more shoes.
26 November 2024
Unprompted review
Reply from Les Deux
Dear Lenny,
Thank you for sharing your wonderful experience!
It's great to hear that you love the hiking boots and that the little extra chocolate touch made it even more special.
We truly appreciate your kind words about Mathilde and the team. We look forward to welcoming you back for more shoes in the future!
We wish you a very Merry Christmas!
Kind Regards
// Klara, Les Deux
Reply from Les Deux
Hi Jose,
Thank you for taking the time to leave such a positive review!
We're delighted to hear that you're happy with both the fast delivery and the quality of the products. Your satisfaction means a lot to us, and we truly appreciate your feedback. 😊
Best regards,
Mathilde // Les Deux
Reply from Les Deux
Dear Hans,
Thank you for the fantastic feedback! We’re thrilled to hear that everything met your expectations and that you have no critiques.
We look forward to continuing to provide you with a great experience. Thanks again for your support!
Best regards,
Mathilde // Les Deux
Perfect
Very good experience.
Provide solution so customer is satisfied.
For my purchase, I experienced perfect customer friendliness and helpfulness.
Definitely recommend!!! 5*****
24 October 2024
Unprompted review
Reply from Les Deux
Dear Serge,
Thank you so much for your amazing feedback! We’re thrilled to hear that you had a very good experience and that our team was able to provide a solution that left you satisfied.
Customer friendliness and helpfulness are top priorities for us, and it’s wonderful to know that we met those standards during your visit. Your recommendation means the world to us, and we truly appreciate your support!
We look forward to seeing you again soon!
Best regards,
Mathilde // Les Deux
best service by a company so far
best service by a company so far! my package got lost at budbee. and les deux didnt even blink before they tried sending new pants! and hooked me up with some goodies in the package! 10/10 from me
18 October 2024
Unprompted review
Reply from Les Deux
Hi there!
Thank you so much for your amazing review! I’m so glad to hear that you had a great experience with our service, even when your package was lost.
It’s always our goal to ensure our customers are taken care of, and I’m happy we could send you a new pair of pants right away and include some goodies as a thank you for your patience. Your kind words mean a lot to me and the team!
If you ever need anything in the future, please don’t hesitate to reach out. I truly appreciate your support and look forward to assisting you again!
Best regards,
Mathilde // Les Deux
Mathilde Customer Service
This review is for the entire Les Deux team for their outstanding quality, but I would like to specifically thank Mathilde from customer service for her incredibly professional approach and exceptional support. Mathilde ensures that customers feel secure and addresses any issues in a smooth and efficient manner. I highly recommend her to all customers.
21 October 2024
Unprompted review
Reply from Les Deux
Dear Astrit,
Thank you so much for your kind words! I’m truly honoured by your recognition and appreciate you taking the time to highlight my support.
At Les Deux, we strive to provide outstanding quality and service, and I’m delighted to know that my assistance made a positive impact on your experience. Your satisfaction is our top priority, and I’m always here to help in any way I can.
Thank you for your recommendation! If you need anything in the future, please don’t hesitate to reach out. I look forward to assisting you again!
Best regards,
Mathilde // Les Deux
I had a very good experience with Les…
I had a very good experience with Les Deux’s customer service, especially thanks to Mathilde. She was incredibly helpful, patient, and resolved my issue quickly and professionally. It’s rare to find such attentive and friendly support. You can tell that the team at Les Deux truly values customer satisfaction. Thank you, Mathilde, for the excellent service – I’ll definitely be shopping with Les Deux again!
24 September 2024
Unprompted review
Reply from Les Deux
Hi Christian,
Wow, thank you so much for the amazing 5-star review! 😊 I’m so glad to hear that you had a great experience with our customer service. It truly means a lot to me to know that I could help resolve your issue quickly and make your experience a positive one.
At Les Deux, we really do strive to provide the best support possible, and your kind words just make it all worthwhile. I’m excited to hear you’ll be shopping with us again—can’t wait to assist you in the future!
If you ever need anything else, just reach out. I’m always here to help!
Thanks again for your lovely feedback!
Best regards,
Mathilde // Les Deux
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