Efficient service once on board - however having paid a lot for flexiplus all that really gave us was flexible times to board ,coming back from France the lounge looked closed ... however not a big d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Le Shuttle is a convenient UK/France link. Travel time is reliably below 40 minutes per crossing with more regular services than the ferries. There is an elephant in the room, however. Every crossi... See more
Company replied
Booked online which was simple. Communication prior to check in was good. Uncomplicated and stress free boarding. Staff helpful and signage clear. We travel in a motorhome with a pet and find it's... See more
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Le Shuttle is the fastest and most convenient way for us to travel between the UK and France with our camper. The check-in process is usually smooth, the journey through the Channel Tunnel takes only... See more
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Company details
- #132 of 149 best companies in Tour operator
- #9 of 17 best companies in Ferry service
Written by the company
Travel with LeShuttle (formerly Eurotunnel) from our Folkestone terminal to our Calais terminal in just 35 minutes via the Channel Tunnel! All ticket prices include your vehicle and up to 9 passengers and with no luggage fees or size restrictions, you can pack as much as you want. Our 9 LeShuttle passenger shuttles transport more than two million vehicles and their passengers every year. We also understand that pets are part of the family and have proudly carried over 4 million pets since 2000. If you’re looking to drive to France and further afield in Europe, LeShuttle offer the quickest, easiest, and most eco-friendly way to cross the channel.
Contact info
Folkestone, UK and Calais, France, United Kingdom
- +44 (0) 3443 35 35 35
- leshuttle.com
4.3
Excellent
19k reviews
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We had a three hour delay going out…
We had a three hour delay going out which ruined our first day. However the return journey was smooth as always.
7 May 2026
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us, Chris. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
It’s well run from booking in to…
It’s well run from booking in to getting on and off. Signed posted well. My only criticism was the lack of passport control opening. But saying that we still got on quite well.
18 May 2026
Reply from LeShuttle
Thank you for your 5* review about your LeShuttle experience. Your comments about passport control have been noted but hope you will appreciate that this area is managed by the authorities.
Reply from LeShuttle
That's great to hear, Jamie, thank you for your review. We hope will see you again soon.
Reply from LeShuttle
Thank you for sharing your feedback, Chris. We hope that we will have the pleasure of seeing you again very soon.
Ease of travelling Eurotunnel
The simple booking in, answers to all questions asked of staff, the ease of travelling, and convenience. also alteration of booking times when arrived early really appreciated.
17 May 2026
Reply from LeShuttle
Thank you for the 5* review, Annette. We really appreciate your feedback and hope that we will see you again very soon.
Moved to a later train
We required a single deck train as towing a caravan - moved to a later train, despite being early. No reason given and no one to ask.
13 May 2026
Reply from LeShuttle
We're sorry to hear that and apologise for any disappointment that this caused. We hope that you will not let this deter you from choosing LeShuttle for your future travel.
We were able to travel on an earlier…
We were able to travel on an earlier train, however
the waiting times at the boarder posts have become
way too long
17 May 2026
Reply from LeShuttle
Thank you for your review! We're pleased you were able to travel on an earlier shuttle, however, we're sorry to hear you found the wait for border controls too long.
Easy travelling
17 May 2026
Reply from LeShuttle
Thank you for your 5 star review. We look forward to welcoming you back on board again soon.
Just a great experience
Just a great experience. So simple and all the staff were excellent.
12 May 2026
Reply from LeShuttle
Thank you for your great review! We're pleased to hear you had such a good experience when you travelled with us recently. We hope to see you again soon.
The journey was straightforward and…
The journey was straightforward and functional. The signage on entry could be more clear to direct you to the boarding lanes. Signboards at the terminal telling you when to board were good. Food outlets were dismal but it might have been the 'B' team on duty. The train was very hot and stuffy on the way out but ok on the return.
12 May 2026
Reply from LeShuttle
Thank you for your review. We're glad you found the journey straightforward, we appreciate your comments regarding signage, food outlets, and the temperature onboard during your outbound journey. We will pass this on to the relevant teams for their information. We’re glad to hear your return journey was more comfortable, and we hope to welcome you on board again in the future.
Much better on the return journey
Much better on the return journey - no delays and boarded an earlier train with no extra cost too so all good
17 May 2026
Reply from LeShuttle
Thank you for your feedback. We’re pleased to hear your return journey was much smoother and that you were able to board an earlier train at no extra cost. We appreciate you travelling with us and hope to welcome you on board again soon.
Long delay
On this occasion, we felt let down. Our crossing was delayed by well over an hour. We have had good experiences in the past, but when there are 'technical issues' it throws everything out and it makes a bad end to a holiday.
10 May 2026
Reply from LeShuttle
We are very sorry to hear that you were delayed when travelling with us recently. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
Requested to be there hour and a half…
Requested to be there hour and a half earlier than needed and then delayed by hour and a half from original time with no explanation and no compensation!
12 May 2026
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us recently. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
Very slick and professional
11 May 2026
Reply from LeShuttle
Thank you for your positive review! We hope to see you again soon!
There is no better way to get to…
There is no better way to get to mainland Europe!
A simple booking process, plenty of time slots, efficient check in with number plate recognition, good facilities before travel, the passport and Schengen entry procedures are well organised, the lourney only takes 35 mins.
12 May 2026
Reply from LeShuttle
Thank you for your wonderful review! We are pleased you find the service simple, with plenty of time options and good facilities for travel. We look forward to welcoming you on board again soon.
From booking online to arriving back…
From booking online to arriving back home after our return journey, everything was first class. Brilliant.
11 May 2026
Reply from LeShuttle
Thank you so much for your glowing review. We’re delighted to hear everything went so well, from start to finish, and we really appreciate you taking the time to share your experience.
Reply from LeShuttle
Thank you for your comments and 5* review. We really appreciate it and hope that we will see you again very soon.
Le shuttle is so easy
Le shuttle is so easy, from booking to check in, terminal and boarding to arrival in France, with super quick disembark and straight onto motorway
15 May 2026
Reply from LeShuttle
Thank you for sharing your comments and for the 5* review, Lorraine. We hope that we will see you back on board again very soon.
What a passenger wants is a forgettable…
What a passenger wants is a forgettable experience .. he/she is thinking of the destination ahead, not of the journey. An unforgettable experience is likely to be one that was bad.
15 May 2026
Reply from LeShuttle
Interesting perspective, Alan. Thank you for the 5* review - we hope that we will see you again very soon.
Reply from LeShuttle
Thank you for your 5* review, Sarah. We are pleased that you enjoyed your crossing and hope that we will see you again soon.
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