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incognito® Reviews 

136
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural, pleasant-smelling formulas for effectively keeping bugs away without leaving any heavy grease on sensitive skin. People also highlight the smooth ordering process, eco-friendly packaging, and prompt international delivery service that arrives right on time. Though some customers noted that the products did not work for them, resulting in unexpected bug bites during their trips. A few other people also felt that the insect repellent failed to provide adequate protection despite careful and repeated application. Some reviewers were not happy with these performance issues, finding the items disappointing given the cost.

What people talk about most

Product

Reviewers highlight deep satisfaction with the product range, praising the natural, DEET-free ingredients and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items are highly... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and... See more

Order

Consumers find order satisfaction to be very high, highlighting straightforward ordering processes and speedy... See more

User experience

Customers expressed absolute satisfaction with the overall user experience, highlighting how effective, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A complete range of products, natural, non-deet, and EFFECTIVE at keeping mosquitos away. Lots of mosquitos in Colombia in Dec/Jan, so I used the Incognito body/shampoo wash, mosquito spray , moistur... See more

Company replied

Rated 5 out of 5 stars

The product is one i first bought many years ago at a Triodos bank event inondon. Triodos is an ethical bank and only promoted ethical products. I love it becaUse it doesnot have a heavy grease Bas... See more

Company replied

Rated 5 out of 5 stars

Can’t live without this stuff. With the heat & rain in London, I was noticing the bites appearing a lot more frequently. Very noticeable difference in using incognito in the amount bites I get,... See more

Company replied

Rated 5 out of 5 stars

Transaction was easy; shipping was prompt; product works great! We bought two products and shipped them to the USA. I tried them on a mosquito-filled evening and had zero bites (I am unusually attrac... See more

Company replied


Company details

  1. Food, Beverages & Tobacco

Written by the company

incognito® is the UK’s #1 natural insect repellent. 100% effective*. 100% natural. Multi award-winning, clinically tested and trusted worldwide. At incognito®, we believe protection should never come at the cost of your health or the planet. Our DEET-free range offers high-performance defence against mosquitoes, midges, ticks, sandflies and other biting insects without compromise. Whether you're travelling abroad, hiking locally, or just enjoying your garden, incognito® helps you stay bite-free, safely and sustainably. We’re proud to be both B Corp and Vegan certified, with sustainability and ethical production at the core of what we do. Our products are suitable for the whole family - even those with sensitive skin - and are made in the UK using biodegradable ingredients and packaging wherever possible. What sets us apart is our unique 4-step protection system, combining personal repellent, room protection, accessories and clothing treatments to offer an unprecedented level of protection for any destination or scenario. incognito® is trusted by families, travellers, adventurers, and health professionals in over 40 countries. Be incognito®. They’re out for blood. Don’t let it be yours. *Clinically tested to provide 100% protection for 4 hours and good protection for up to 8 hours against mosquitoes that can carry dengue, chikungunya, Zika and more. **Based on Nielsen IQ RMS data for the 12 months ending 20 April 2024 (UK natural insect repellent category).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

136 reviews

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4.5

All reviews

(136)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended


I’ve just arrived from 3 week trip to Brazil, Sao Paolo & Salvador, Feb ‘26, used the body soap and lotion day & night. It gave me full protection. I am extremely happy with Incognito. Highly recommended. Great product.

9 March 2026
Unprompted review
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Reply from incognito®

Thank you so much for sharing your experience!
We're delighted to hear that the body soap and lotion worked so well for you during your trip to Brazil. It’s fantastic to know they gave you full protection throughout your travels.
We really appreciate your recommendation and kind words. Thank you for choosing Incognito!

Regards,
incognito

Rated 5 out of 5 stars

What can I say

What can I say, Incognito works, it’s amazing ! My sister in law recommended the product as I always have a strong hystemine reaction to insect bites and last November in Oman I had the worst reaction ever. My legs were covered in blisters that were weeping and very itchy. I had to cover them up for half of my holiday.
I was sceptical about Incognito but decided to buy almost all the products for a recent trip to the Maldives in order to have a layering effect and the best chance of protection. I even bought the deodorant and didn’t take any perfume on holiday with me.
I was amazed at how well Incognito worked, even one night when we were sat on bean bags on the sand watching a film, I noticed the lady next to me scratching her legs and neck until eventually she got up and left , missing the end of the film.
There was an occasion when I had been for a spa treatment, I had showered and afterwards sat on a lounger in the spa garden. I was bitten twice on my wrist as I didn’t put the sun cream or replant on before my treatment. I used the clicker on the bites as soon as I was back in my room and those two bites didn’t swell or blister as usual. I was so impressed. What’s more the island we were staying on is very eco friendly, they used natural products where possible.
If there was a downside it was that I smelled like a dozen citronella candles but honestly I would prefer that to the intense itching, blistering and ugly appearance of the bites any day !
Ps. I left your brochure at the desk in the spa.

8 February 2026
Unprompted review
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Reply from incognito®

Thank you so much for sharing your experience.
We’re delighted to hear how well Incognito worked for you on your trip to the Maldives. It means a lot to know our products helped you enjoy your holiday without the reactions you’ve experienced in the past.
We also really appreciate you sharing the brochure at the spa - thank you for spreading the word!
And while the scent is certainly distinctive, it comes from the natural plant-based ingredients that help keep insects away, so we’re glad it proved a worthwhile trade-off for a much more comfortable holiday!

Best regards,
incognito

Rated 5 out of 5 stars

The proof is in the bites, or lack thereof

Really happy to find Incognito products. We needed biodegradable insect repellant to swim in the Cenotes in Mexico, which is how I found Incognito. I already use biodegradable reef safe sun lotion so I was really pleased to find they are 100% natural, vegan and sustainable and the range is excellent.

I bought SPF for myself, a spray for my husband (he needs to wear SPF50) to wear over his own cream, an aftersun, an additional body lotion for under clothes, body wash and the room fragrance.

The ONE day/night that I got cocky and thought there were no mosquitos so didnt use my products, I of course woke up with five bites all over my knees/thighs. Gutted.

The other 15 days of our trip I wore my products and used the room fragrance and not one bite. Incredible!!!!!!!

I would recommend a scrubby (eco) wash puff/ sponge as the sun lotion is sustainably heavy, but I didn't find it nearly as white as other biodegradable sun lotions I've used. It lasted me two weeks. I actually don't like citronella but I got used to the scent very quickly.

Incognito will be my go to for all mozzie risky holidays (and humid summers here at home!)

7 February 2026
Unprompted review
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Reply from incognito®

Thank you so much for sharing your experience .
We're delighted our products could be part of your adventure! It’s great to hear they helped keep the mosquitoes at bay for most of your trip, and we really appreciate your thoughtful notes about the texture and scent as well.
Thanks again for choosing incognito and for the recommendation - we hope they’ll continue to be a trusted companion for your future travels and summers at home.

Best regards,
incognito

Rated 5 out of 5 stars

Products and delivery have been great

Products and delivery have been great. I shall report back in the effectiveness of all products on my return from overseas travel.

11 February 2026
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Reply from incognito®

Thank you for your lovely feedback!

We're really pleased to hear you're happy with the products and delivery so far.
We hope they serve you well on your upcoming travels, and we look forward to hearing how you get on when you return.

Kind regards,
incognito

Rated 5 out of 5 stars

Very helpful company

Very helpful company, great product we used this a number of times. We wouldn’t actually buy anything else now.

10 February 2026
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Reply from incognito®

Thank you for this wonderful review Debbie.

incognito

Rated 5 out of 5 stars

Incognito hair and body wash

We use this wash everytime we ho abroad as my husband gets btten a lot. This wash is amazing, it really helps.

26 January 2026
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Reply from incognito®

Thank you for this fantastic review Linda.

incognito

Rated 5 out of 5 stars

Eco-friendly products, that work

I love this company's commitment to eco-friendly standards, while delivering excellent, effective products. Very useful to have a range of their products in my backpack on a recent visit to Colombia...

30 December 2025
Unprompted review
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Reply from incognito®

Thank you for this amazing review Paul.

incognito

Rated 5 out of 5 stars

A complete range of products

A complete range of products, natural, non-deet, and EFFECTIVE at keeping mosquitos away. Lots of mosquitos in Colombia in Dec/Jan, so I used the Incognito body/shampoo wash, mosquito spray , moisturiser and sun repellent. They all have a nice lemony smell and are easy and non-greasy use. We also used the incense sticks and room refreshers, just to be extra sure in our bedroom. So many people were covered in mosquito bites (in Minca & National Park) and I wasn't - I had maybe 6 bites in total!!! I wouldn't use another product - not worth the risk. Incognito really works.

31 December 2025
Unprompted review
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Reply from incognito®

Thank you for the wonderful review Fiona, we are glad to hear that you are happy with our products.

incognito

Rated 5 out of 5 stars

I received my package within 2 weeks…

I received my package within 2 weeks from placing my order which was great since I ordered it last minute before my trip and I wasn’t sure if it would arrive on time. I haven’t tried it yet so I can’t comment on the product itself.

29 December 2025
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Reply from incognito®

Thank you for this amazing review Andrea. We are happy to hear that the products made it in time for your trip.

incognito

Rated 5 out of 5 stars

Great service, prompt despatch, excellent product

I ordered some goods while on special offer but as I was going to be away from home I asked Incognito to delay despatch of the package which they did most efficiently sending it off on the day I had requested. I was surprised and impressed that they easily managed this request. I have been using the full range of Incognito insect repellents since first discovering them years ago at a holiday fair - never used anything else since and a joy to be rid of deet.

5 January 2026
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Reply from incognito®

Thank you for this amazing review Rubi, we are always happy to accommodate our customers' needs when possible.

incognito

Rated 5 out of 5 stars

Prompt delivery of 'must have' items

Prompt delivery of 'must have' spray & body & hair wash. I never travel without Incognito - bites are a thing of the past!

29 December 2025
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Reply from incognito®

Thank you for this wonderful review, we are glad to hear you no longer have trouble with bites.

incognito

Rated 5 out of 5 stars

It was very easy to order from…

It was very easy to order from incognito and was safely delivered to my door within a few days. Thank you.

29 December 2025
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Reply from incognito®

Thank you for this amazing review Linda, we are glad to hear you are satisfied with our service.

incognito

Rated 1 out of 5 stars

No discount given


Have since received (29 Dec) full refund so well done Incognito.

Had added a discount code but when I paid this wasn’t applied and Ivwas charged £4 delivery making the order more expensive than Amazon. I certainly won’t buy directly again unless the discount is credited

27 December 2025
Unprompted review
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Reply from incognito®

We are sorry to hear about this, we have emailed you back regarding your refund request. It's useful to note that discounts on our website do not compound with each other e.g., a discount code cannot be applied when a bundle discount is already in place.

incognito

Rated 5 out of 5 stars

It all came very prompt

It all came very prompt, haven’t used any of it yet as we don’t go till 3rd Jan, will let you know asap .

19 December 2025
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Reply from incognito®

Thank you for this lovely review Helen.

incognito

Rated 5 out of 5 stars

Love these natural products

Love these natural products. Took them on our recent holiday to South Africa and I escaped the usual itchy bites!

26 November 2025
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Reply from incognito®

Thank you for this amazing review.

incognito

Rated 5 out of 5 stars

Incognito does what it claims to do.

Someone recommended Incognito products to me but I admit I was apprehensive. The products arrived quickly and I decided to use the deodorant, hair and body wash as well as the sun tan lotion and insect repellents. The sun tan lotion is a bit runny but absorbs fairly well and the aftersun and moisturising lotion took the place of my normal day and night creams. I usually get bitten a lot but had just one bite which was my own fault as we were due to leave a 'mosi' zone that day and I became complacent and didn't apply the products as diligently as I should have done. Other than that, I'm very pleased and will use Incognito from now on.

3 December 2025
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Reply from incognito®

Thank you for this wonderful review Alison. We are glad to hear that you found our products and they are keeping you safer from insect bites.

incognito

Rated 5 out of 5 stars

Top quality anti mosquito products

Top quality anti mosquito products we always use incognito on our long haul holidays with mozzies.

24 November 2025
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Reply from incognito®

Thank you for this lovely review Paula, we are glad to hear that our products are keeping you safe on holiday.

incognito

Rated 3 out of 5 stars

Not carefully packaged…

My 2 bottles of insect spray arrived with the tops not properly tightened and the liquid had leaked into the box. However, once the company was aware of this, they sent 2 replacement bottles.

21 November 2025
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Reply from incognito®

We are sorry to hear that this has happened, we will get in touch to resolve this for you.

incognito

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