LBG Jewellers Reviews 

212
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just received my custom birth stone ring from Louis. All expectations were met. Quality, design, communication & turn around time all superior. I recommend LBG to all. You will not be disappoint... See more

Rated 5 out of 5 stars

My husband purchased a White Gold Aquamarine ring as an extra gift for our 25th Wedding Anniversary...Amazing Quality, Gorgeous and Elegant...Fantastic communications with Lizzie and such speedy se... See more

Company replied

Rated 5 out of 5 stars

The absolute best customer service I've received in many years !! Yes you can actually speak to these people on a device called a phone ! Pauline & Louis went above & beyond to help me out with my rin... See more

Company replied

Rated 4 out of 5 stars

Really nice item, well made. One slight problem was it was sent with incorrect chain length, eventually resolved by the company when they finally checked their spam email, who then sent me out the... See more

Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery Designer
  4. Jewellery Engraver
  5. Jewellery manufacturer
  6. Jewellery Repair Service

Written by the company

LBG Jewellers have been manufacturing jewellery for over 68 years. All our jewellery is fully hallmarked and comes with our warranty and is beautifully presented in lovely packaging. From our own workshop we also offer a bespoke service and can also customise gemstones in most designs or make in an alternative metal - 9ct, 10ct, 14ct 18ct Yellow, Rose or White Gold, Platinum or Sterling Silver.


Contact info

4.8

Excellent

TrustScore 5 out of 5

212 reviews

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4.8

All reviews

(212)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

My husband & I could not be happier...

My husband & I could not be happier, we have purchased two very precious custom made rings from Louis and family, the service was impeccable, the quality of the rings & stones are to die for and we even had personalised engraving on the inside of our wedding ring. Thank you once again to The Gems of London family x

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Engagement ring for fiancé

I’d spoken to Louis about a year ago for a ring and it wasn’t the right time and I was looking for a particular type of engagement ring for my fiancé. I dropped him an email and he got back to me very quickly and he began guiding me through the custom ring process. He clearly guided me through the different settings, rings and stones and was able to give me a quote that was within my budget. His communication through the entire process was impeccable - everything was explained clearly and he responded quickly. The ring took exactly the amount of time he said it would take to make it and he sent pictures of all the setting, gems and also the finished ring before delivery. The ring itself was better than what I could have imagined. I proposed a few days ago and my fiancé is so happy with the ring and she feels like it suits her perfectly. She has been getting non stop comments about how gorgeous the ring is and all her friends are asking me where I got it. Very very made up with the purchase and Louis was brilliant throughout the entire process

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I bought a teddy pendant just like the…

I bought a teddy pendant just like the on they have here when I was 15 years old at a flea market, I am now 33, sadly I lost it until I finally found and exact replaced i was so happy and thrill, it came on time and it been perfect!

23 February 2026
Rated 5 out of 5 stars

I ordered 2 Cultured Pearl Pink…

I ordered 2 Cultured Pearl Pink Tormline and Amethyst Sterling Silver Trilogy Rings , absolutely stunning, the gemstones really shine in the light, I will buy again in the future, definitely recommend, fast delivery.

6 January 2026
Rated 5 out of 5 stars

Quick and great quality

Louis was really helpful and got back to me quickly about an enquiry to have different stones set in a ring I liked. My ring arrived within a few days of ordering, which was a lovely surprise! It's honestly one of the most beautiful rings I have ever seen ❤️ Will definitely be purchasing from LBG Jewellers again :)

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. I called and spoke to a very helpful man with my initial query who was super helpful. Placed order. Item arrived in days and looks stunning. I’m very happy with the quality.

1 December 2025
Rated 5 out of 5 stars

happy

I am very happy with the jewelry I received – the quality of the stones and the design are truly beautiful. The craftsmanship is impressive, and each piece looks even better in real life than in the photos. My only small note is that one of the rings tends to catch a little on clothing. Overall, I’m very satisfied with my purchase and would definitely recommend this store.

6 August 2025
Rated 5 out of 5 stars

Very professional

Very professional, website easy to use and the order arrived on time, contacted customer service to ask a few questions and they were also very professional and helpful.

29 July 2025
Rated 3 out of 5 stars

Overall happy with the purchase

Overall happy with the purchase. Although it looked nothing like the picture of item ordered. Disappointed for that reason as it was a special silver anniversary present for my wife. She is very happy because she never seen the original. Probably wont buy from here again. In reply to yours. the original picture showed an opel stone and an aqumarine stone set in the ring. the actual ring is one stone set in a diamond surround. it says the stone is mixed i personally do not see it.

8 July 2025
LBG Jewellers logo

Reply from LBG Jewellers

We are sorry you were disappointed with the ring. You were sent the correct ring although I cannot comment as you don't say anything about what looked different. We stated all stone sizes in the description so perhaps you thought the ring was bigger in real life or perhaps smaller. In all fairness, you never saw the original ring either as you only saw the photo and the description. Our family business has been making this ring for over 50 years and it is a popular design. We can only assume that you envisaged the ring to look different than what it actually is in real life. For future purchases we are always happy to provide a video or extra photos or a photo or video on a finger if this makes things easier.

Rated 5 out of 5 stars

I love LBG JEWELLERS

I have always found LBG Jewellers always polite and helpful and very prompt, the rings l buy are beautiful. The setting is good and strong, not like some other retailers where the gold and silver is easily bent.
I love their jewellery, not only am l going to buy new rings from them but l am going to get some old rings repaired and strengthened.

30 May 2025
Unprompted review

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