Moving Nightmare!
If I could give zero stars, that’s what this company deserves. First of all, I used the LGM Peterborough branch. They are not a Peterborough company, like they claim to be. The address is a storage unit. They arrived 45 minutes late from Ajax. They charge you by the hour and move so slowly. My three bedroom home which only had one bedroom set, took almost 5 hours to pack. They scratched my handrail, scuffed the walls, then scratch the hardwood flooring and tried to pull off that it was already there. When speaking with the supervisor, he tried to swindle a $200 discount. My realtor came to assess the damage, took pictures and got an estimate from the flooring company which then they said the damage was over $1000. I also had to get a friend's truck and trailer and load the rest of the furniture they said wouldn't fit in the truck. When unloading, I had everything marked which room it was going in and they just put boxes wherever and I had to move them into the right rooms. I had to remove all the plastic wrapping. Then they refused to move furniture into the basement, saying that it wouldn’t fit. They didn’t even attempt it! When 80% of the truck was unloaded, they stopped working. They were advised by the supervisor, that I had to accept and sign a waiver with the agreed amount of $1700. He was then arguing with me about the cost of the damages. I had to call the police to get the rest of my belongings unloaded. They still refused to unload, so I jumped into the truck and started unloading the boxes myself. They charged my credit card without my authorization! Once they got their money, they put the rest of the furniture into the garage and left. I had to hire another moving company to move the furniture into my basement, which they had no issues getting it in the house! The customer service and head office are rude and they pay with gift cards for their 5* reviews.
DO NOT USE THIS COMPANY!!!!!
UPDATE: In response to Let's Get Moving the "head office/ general manager" continues to bribe me to accept their offers so long as I take down my reviews across multiple platforms! I refuse to accept any money as I believe these reviews are to inform other customers and let them make informative decisions. The head office continues to place blame on the local manager but it's the same person from head office I was dealing with in the beginning that was rude and bullying!
RESPONSE: A stolen move? Do you hear what you are saying? This is exactly the experience the consumer needs to see! First of all, the police were involved and told your men to remove MY belongings from the truck when your company tried to hold it RANSOME for not paying the bill, when only 3/4 of the truck was unloaded! They told you that was ILLEGAL and THEFT! My pregnant realtor and myself had to go in the truck and start unloading MY belongings. SECONDLY, you charged my credit card WITHOUT my authorization and I disputed the charge! THIRD: It is freedom of speech which forums I can post!
This is a perfect example of the SHADY company people are dealing with if they choose your company!
Reply from Let's Get Moving - Peterborough
Hello Marissa and Ashley Lopez,
THIS IS A DUPLICATE REVIEW POSTED UNDER A DIFFERENT ACCOUNT FOR THE SAME EXPERIENCE WITH THE SAME FAMILY NAME.
THIS IS A VIOLATION OF TRUSTPILOT POLICY AND A DUPLICATE REVIEW POSTED FROM THE SAME FAMILY EXPERIENCE.
THE PREVIOUS OWNER OF THE PETERBOROUGH BRANCH IS NO LONGER ACTIVE WITH LET'S GET MOVING; AND HIS ACTIONS WERE DECIDED PURELY OF HIS OWN VOLITION AND ARE NOT ENDORSED OR A PRACTICE OF ANY LGM BRANCH; HE WAS ALSO ADVISED AGAINST DOING SO ON THE DAY OF THE MOVE, BUT ACTED ON HIS OWN ACCORD.
YOU HAD OFFERED TO PAY $300 FOR A $1700 DUE TO A FLOOR SCRATCH NOT COVERED FOR FULL REPAIR BY OUR COMPANY; BUT REFUSED TO PAY AND HAD YOUR FAMILY MEBERS STRONG ARM THE MOVERS, AND FORCEFULLY TAKE ITEMS OUT OF THE TRUCK.
A SCRATCH ON A FLOOR DOES NOT INDICATE THAT THE COMPANY HAS TO COMP YOU A MOVE FOR $300 WHEN AN ENTIRE HOUSE WAS MOVED; ALL DUE TO A SCRATCH THAT YOU FELT THE COMPANY SHOULD COVER OUT OF THE TOTAL COST OF WHAT YOU OWED THE COMPANY.
WE HAVE TRIED TO ASSIST YOU MARISSA BUT YOU HAVE NOT BEEN COOPERATIVE WITH US AND STOLE A MOVE FROM THE BRANCH WITHOUT PAYING ANYTHING AND YOUR FAMILY MEMBERS FORCED THEIR WAY ONTO THE TRUCK TO REMOVE ITEMS FORCEFULLY AND IS CONSIDERED THEFT OF SERVICES.
THE HEAD OFFICE HAS OFFERED YOU A FAIR RESOLUTION BUT WERE NOT ABLE TO REACH AN AGREEMENT WITH YOU.
THE PERSON WHO CONTACTED YOU INITIALLY WAS NOT AUTHORIZED TO OFFER YOU A REFUND IN THE AMOUNT OF YOUR REQUEST; AS THE BRANCH WAS UNDER OWNERSHIP BY AN INDEPENDENT OWNER, NOT A LOCAL MANAGER.
THE CUSTOMER SERVICE TEAM ASSISTS FRANCHISEES AND THE PERSON WHO CONTACTED YOU IS NOT AND WAS NOT THE GENERAL MANAGER.
WE HAVE MADE EVERY ATTEMPT TO HELP YOU AND DO ACCEPT THAT YOU HAVE CHOSEN TO LEAVE YOUR REVIEWS ONLINE WHICH IS FINE.
HOWEVER, LEAVING POSTINGS FROM DIFFERENT ACCOUNTS ABOUT THE SAME EXPERIENCE IS AGAINST TRUSTPILOT POLICY AND GOOGLE POLICY DILUTES GENUINE, HONEST FEEDBACK; WHICH YOU HAVE ADMITTEDLY VIOLATED.
THERE ARE LAWS AGAINST LEAVING THE SAME REVIEW ON THE SAME PAGE FROM DIFFERENT ACCOUNTS.
TO BE CLEAR, NOBODY IN CORPORATE OFFICE CHARGED YOUR CARD AND THIS ACTION WAS UNDERTAKEN SOLEY ON THE ACCORD OF THE PREVIOUS OWNER OF THE BRANCH-AGAINST THE ADVICE OF THE CORPORATE TEAM.
YOU RECEIVED A FREE MOVE THAT WAS A STOLEN MOVE BECAUSE YOU REFUSED TO SIGN A CONTRACT AND CALLED THE POLICE , AND HAVE CHOSEN TO VIOLATE TRUSTPILOT POLICY BY LEAVING DUPLICATE REVIEWS UNDER ASHLEY LOPEZ AND MARISSA LOPEZ.
YOU ARE ALLOWED TO EXERCISE FREEDOM OF SPEECH AS LONG AS YOU ARE NOT VIOLATING POLICIES YOU AGREED TO-SUCH AS TRUSTPILOT POLICY.
WE DO HOPE THAT THIS RESPONSE AS WELL AS YOUR RESPONSES PROVIDE CLARITY FOR ANYONE WHO HAPPENS TO READ THIS REVIEW.
LET'S GET MOVING