LetsRide West Midlands Reviews 10

TrustScore 4 out of 5

4.1

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Company details

  1. Taxi service

Written by the company

At LetsRide we provide a professional, efficient, and an easier way for passengers to travel in taxis in Solihull and Birmingham, combining reliable, knowledgeable, and experienced taxi drivers to drive you safely, in comfort around Solihull and Birmingham. Providing a large range of taxi vehicles, we’re able to offer a wide choice of taxi services to suit your requirements and booking by our app, we can connect you to taxi drivers effortlessly within Solihull and Birmingham.


Contact info

4.1

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First class

Used these taxis twice recently, once to airport and once from airport. Both times service was excellent. First one arrived on time and second one which l booked at the airport arrived within 10 minutes. Both drivers very polite and friendly. First class service, thank you.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Books this Taxic firm with all…

Books this Taxic firm with all information to pick me up they gave me a quote about £18 when I check my final bill it was £24. I emailed this company for an explanation. I’ve got an email from Lee saying that he will get back to me no more. I’m on return trip which Iabout £18 when I check my final bill it was £24. I emailed this company for a explanation. I’ve got an email from Lee saying that he will get back to me no more. I’m on return trip which I booked. I get a taxi driver. It’s 10 minutes away. I am waiting in a designated area. He never arrived. This company is a joke.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Taxi

Drivers always arrive on time and they are professional and polite.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

First time in using letsride

First time in using letsride. Easy to arrange on the app. Received a phone call to confirm the evening before. The driver was on time 3am in the morning. Polite and drove safely . Would recommend and will definitely use again.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Pre booked a taxi for birmingham…

Pre booked a taxi for birmingham airport. For both drop off and return pick up. The driver that picked us up from was on time he was really nice and helpful. His taxi was spotlessly clean, and was a pleasure to be with. The return pick up was brilliant. We had a 2 hour delay. I WhatsApp letsride from Bulgaria to let them know. When we landed I phoned the driver to let him know we leaving the baggage area. He turned up bang on time. And again it was a pleasure to be with. Again his taxi was spotless. And he was very helpful. Keep up the great work.

5 June 2025
Unprompted review
LetsRide West Midlands logo

Reply from LetsRide West Midlands

Thanks for your feedback Harry, we hope to see you in a LetsRide taxis soon!

Rated 5 out of 5 stars

Problem solved!

Had an issue. Initially wasn't happy but let's ride reached out us and made good. They didn't have to but they wanted to rectify the situation and they did. Thank you for looking after your customers. We will continue to use you based on this experience. Thank you!

27 May 2025
Unprompted review
LetsRide West Midlands logo

Reply from LetsRide West Midlands

Hi Emily,

Thank you for taking the time to speak with us on the phone. We’re glad we had the chance to chat and address your experience. We look forward to seeing you again soon.

Rated 5 out of 5 stars

LetsRide West Midlands taxi: superb & reliable customer service; highly recommended

Trains to Stratford on Avon were cancelled and several passengers - including my son and I - were stranded at Whitlock End railway station last Thurs evening. The promised Relief Bus didn't show up because in fact it hadn't actually been laid on.

We were given the LetsRide contact details and they turned out to be excellent. Their communication and arrival updates were spot on and the driver was most helpful. Many thanks.

1 August 2024
Unprompted review
LetsRide West Midlands logo

Reply from LetsRide West Midlands

Thanks for your feedback Alex, we hope to see you in a LetsRide taxis soon!

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