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Let's Roam Reviews 2,079

•
TrustScore 4 out of 5

3.9

Tour operator
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the scavenger hunts to be a unique and enjoyable way to explore cities, learn history, and engage in fun activities. People appreciated the interactive nature of the experience, often highlighting it as a great way to spend time with friends or family, create memories, and discover new places in their own town or while traveling. However, some customers encountered significant issues with the app, reporting that it was buggy, crashed frequently, or did not work at all. There were also complaints about the product itself, with some finding the challenges too easy, the information provided lacking, or the overall experience not living up to expectations. Additionally, a number of people expressed dissatisfaction with the refund process, citing difficulties in obtaining their money back for unusable products.

What people talk about most

Location

People report ambiguous experiences with location. While some customers enjoyed exploring cities like Tucson,... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some consumers found the app interactive,... See more

Application

Consumers express significant frustration with the app. Many report it routinely crashes, freezes, or locks... See more

Product

Clients share negative opinions on the product. Many reviewers express dissatisfaction, stating the product... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

This was a ton of fun! I was disappointed that we didn't know we should bring props and that because locations were closed we couldn't finish the last two challenges. Therefore the other four did not... See more

Rated 4 out of 5 stars

Really unique way to explore a city. We didn't have to walk too far and visited places we probably wouldn't have. Only recommendation is to do this with at least 4 people. 2 people made it very diffic... See more

Rated 4 out of 5 stars

We had some issues getting the app to cooperate (mostly when we wanted to “upgrade” the package), but the customer service was incredibly responsive. Didn’t manage to fix that element, but the app its... See more

Rated 4 out of 5 stars

Very interesting experience. Would love to have an interactive map with the app. One location was closed but we still took pics.

Company replied

Company details

  1. Tour operator
  2. Cultural tours provider

Written by the company

Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Pointless

Hi,

This is one of the worst purchases I've ever made - I'd like to request a full refund. There were only three locations and each was repeated. The questions were repeated. There was no way to unlock the individual player challenges and complete the overall scavenger hunt. One of the locations didn't seem to exist at all. Absolutely pointless waste of time.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Fun family friendly activity

Fun family friendly activity. Less than a mile walk. Easy parking across from the pier where the scavenger hunt starts. You download an app and everyone with a phone can participate.

24 November 2024
Unprompted review
Rated 1 out of 5 stars

Very bad app with no customer support…

Very bad app with non-existent customer support. I booked a scavenger hunt where all I had to do is to take picture on random people houses. Great! Additionally after couple pics the app kicked me out. Way to go. Don’t waste your time with this bullshit.

26 October 2024
Unprompted review
Rated 2 out of 5 stars

Pretty disappointed

Pretty disappointed. Arranged it for my daughter 16th birthday to do with friends around Brisbane (Qld Australia). App just kepting asking them for a rating and their personal information.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Worked well

All worked well. App smooth. Some minor difficulties due to plaques being removed.

13 October 2024
Unprompted review
Rated 1 out of 5 stars

Scammy app

Scammy app. Have tried to cancel multiple times through every means available (phone, chat, email). Have been told that the account is cancelled, yet I keep getting charged every month.

5 October 2024
Unprompted review

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