Let's Win Reviews 

1,361
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

What a great competition site, thoroughly enjoy this one!! Daily draws, great lives, great prizes with daily competitions and varied ticket prices to suit all budgets! I'm one of the lucky ones who... See more

Rated 5 out of 5 stars

I started playing about a week ago while in hospital and I have won 4 really brilliant prizes so far. Absolutely will not find a better competition site anywhere else with such amazing happy people... See more

Rated 5 out of 5 stars

I came across let’s win just under a month ago, I watch every live & try join in most competitions. The group is fantastic, the lives are always made fun, guaranteed a laugh and they do fantastic priz... See more

Rated 5 out of 5 stars

i dont even know where to start tried my luck won 1k and then thought im gona go all in spent 1k on tickets and won a rolex , and some site credit and some small cash , i just cant believe i have... See more

Company details

  1. Lottery vendor

Written by the company

Let's Win are a leading UK Raffle Site that pioneered Instant Wins, we make literally hundreds of winners every week and pay out thousands in cash prizes everyday. We also have the very best odds in the industry, come and be a winner with Let's Win.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(1,361)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love this site

Absolutely love this site! Won another prize on an instant win competition, opted for the cash alternative which was sorted for me shortly after messaging, thank you so much!

7 September 2024
Unprompted review
Rated 1 out of 5 stars

went to have a go was going to have a…

went to have a go was going to have a go on the free competition and I was going to buy some tickets for a competition I liked but my account has been restricted so obviously didn't like my last review so you block people from joining your Facebook group and also restrict accounts when you don't like the reviews I have asked for my account to be closed now I'm not going to bother any more alot better sites I'm joined with who arent so ridiculous

8 September 2024
Unprompted review
Rated 2 out of 5 stars

Good site to use and comps but would like more communication/clarity

Would love to use the site more but feel as if I’ve missed out on opportunities due to lack of communication… unanswered emails and messages. One stretching back to June!

Only message received was one saying they’d get back to me… that was a week ago.

Hoping to have better experiences with this site in the future as the competitions are good and seem very genuine from what I’ve seen on Facebook.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing site

Amazing site. Would definitely be playing more. Would definitely recommend this site. Good luck everyone and thank you for my wins

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Great site

Had a few nice little wins, won the first bingo game I took part in. Love how much of a variety the site has, there’s something for the small spenders aswell as big. Cracking little team :)

26 August 2024
Unprompted review
Rated 5 out of 5 stars

4 amazing wins in 5 days

I started playing about a week ago while in hospital and I have won 4 really brilliant prizes so far.
Absolutely will not find a better competition site anywhere else with such amazing happy people who are always super happy for everyone. I cannot recommend enough. I am so grateful to have found them. No comparison to other sites at all.
500 out of 10 stars 🌟 🤩 ✨️ 😍

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Danny has gone over and above to tell…

Danny has gone over and above to tell me about my win, I don’t watch the lives so I wouldn’t have known if he hadn’t made every effort to make sure I knew, thankyou so much, fantastic company xx

26 August 2024
Unprompted review
Rated 2 out of 5 stars

Not won anything

Not won anything, spent around £50 but I guess it’s luck of the draw. Only ever won like 15p and 50p on the instant wins (guaranteed prize every time)

2 August 2024
Let's Win logo

Reply from Let's Win

Hi Hamira, i'm sure your time will come, you've had a couple of £10 wins, which is an ok start, but i agree with you, you have to be in it to win it... Good Luck 🤞

Rated 3 out of 5 stars

Great communication

your alway there to help if u don't understand what happening

1 July 2024
Let's Win logo

Reply from Let's Win

Thanks for the review Aidan, we try really hard to offer a great service etc, always being there probably deserves 4-5 stars though 😂

Rated 1 out of 5 stars

Warning

Warning. I won a meat hamper over a week ago, they phoned me and confirmed that they were sending it to me and told me the address and I made sure to say that it's the 'basement flat' of the address and the caller confirmed.

It was meant to be delivered on the Monday but didn't turn up. I messaged them and Lets win showed me the tracking number and address and that they'd been a delay. I pointed out that the address didn't mention 'basement flat' and they said 'it does state that on the full order page'. I have screen shots to prove this.

I then waited another day and it still wasn't delivered, I messaged them again and I got a terse phone call saying that they'd been a problem with delivery and they could only see the delivery progress with the tracking number they'd given me. I checked the tracking number and it said it'd been delivered the day before! My flat mate went up to water the neighbour's plants as they're on holiday, and said the package was hidden in the neighbour's doorway and had been in the hot sun since the day before. So it hadn't been delivered to the 'basement flat'!

I opened the package and the meat smelt terrible so I binned it as it had spoiled in the sun. I told them about it and sent them photos and they said they were onto the delivery people. I then noticed the address on the box of meat didn't mention the basement flat so it wasn't the delivery people's fault it was whoever put the address on the box!

I messaged Lets win a few times since last week and they just ignored my messages so I messaged on their public facebook page to try and get a response. I then get a phone call saying that it was sent to the right address and again I said it didn't have 'basement flat' on the package which is where I live in the block. They insisted that it was the right address, even though it wasn't the 'basement flat', and then said they'd ban me from the site.

I didn't want to write this because I think it's down to the lies from the employee who kept saying that 'basement flat' was on the address when it wasn't. I can prove this with screen shots from the messages I received. So if the Let's Win get that employee to apologise for lying to me about 'basement flat' being written on the address when it wasn't then I'll take this review down! I don't like being lied to!!!

I've just seen that they're making an excuse that the address on the account didn't show basement flat and that they can't change things once sent. If they'd said that in the first place then fine but they kept saying 'basement flat' was on the address!

Regardless of that, I checked with the caller and they said that it said 'basement flat' on the address which was a lie. If they said they didn't see 'basement flat' on the address then I would have known to check the upstairs flat and all of this could have been avoided. Don't lie about what the address says and tell the truth and then maybe things like this won't happen.

The attitude of the caller was terrible and I did swear 'once', nothing they haven't heard before I'm sure, because they kept lying to me about it being the correct address even though I stated a number of times it had to be the basement address!

2 July 2024
Unprompted review

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