LettingaProperty.com Reviews 644

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, responsiveness, and professional approach, often highlighting specific individuals who went above and beyond. The service is consistently described as excellent, efficient, and smooth, making the letting process stress-free for many. People appreciate the quick response times and the clear communication provided by the team. However, some people were dissatisfied with the company's contact methods, mentioning a lack of direct email addresses or phone numbers and being forced to use an automated app system. A few other people also felt that communication could be chaotic and that maintenance issues were sometimes left unresolved with slow responses and little follow-through.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, often praising the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support. Many... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers praise easy communication through various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords. I have been incredibly grateful for Charlotte who has been... See more

Company replied

Rated 5 out of 5 stars

Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more

Company replied

Rated 5 out of 5 stars

My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more

Company replied

Rated 5 out of 5 stars

Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me full... See more

Company replied


Company details

  1. Property Rental Agency

Written by the company

lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

There when things go wrong

It’s when things go wrong that you find out how good your Lettings agents is. Our tenant turned into a nightmare (following their relationship breakdown, before which they had been great). Lettingaproperty had great legal support and managed the eviction process for us. We were still owed a large amount of money, but I’m pleased to say that Lettingaproperty never gave up (even when we had) and I’m delighted that three years later they have finally recovered the money owed. I wouldn’t hesitate to recommend them to anyone.

27 March 2026
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Thank you, Phil.

Three years is a long time to chase, but we're really pleased we stuck with it and got that money back for you. It's exactly these situations where having proper support matters most, and we never want to give up on our landlords.

We appreciate the recommendation.

Helen Davis
Operations Manager

Rated 5 out of 5 stars

Charlotte Clark has been very helpful…

Charlotte Clark has been very helpful and has dealt with my queries in a very effective way. I am really happy with her customer service.

27 March 2026
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Thank you, Sharon.

Charlotte will be pleased to see this, she always makes sure queries get properly resolved. Glad she's been able to help.

Helen Davis
Operations Manager

Rated 5 out of 5 stars

Great service

Great service. Efficient, informative and helpful support for Landlords from the team. Particularly our account manager, Casey Clifton, who is always prompt to reply and answer any questions we have in a professional and friendly manner. Her senior, Helen Davis, also steps in when needed, so we feel fully supported. Easy communication through the portal, email or on the phone.
Thank you both!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Collection of outstanding rent.

Our tenant didn't pay all the rent. However, through negotiations and diplomatic measures with persistence, your staff made it possible for the outstanding rent to be paid 2 days after the initial one was collected! It was very helpful and shows high level of effectiveness.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

A Smooth, Cost-Effective Way to Rent Your Property

I have absolutely loved using Lettingaproperty to rent out my home. The service is incredibly cost-effective, responsive, and easy to use. The online portal is fantastic, it gives you full visibility of the process and allows you to choose who will rent your property, which makes you feel confident and in control every step of the way.

The whole experience has been smooth and well organised, and the platform simplifies what can often feel like a complicated process.

I would highly recommend Lettingaproperty to any landlord looking for a straightforward, efficient, and empowering way to manage their rental

Casey has been amazing to work with.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Charlotte

Thanks to Charlotte at lettingaproperty for your help stepping in supporting a difficult situation. You pick up on things quickly, and coordinate effectively with your colleagues.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

James & Casey - THANK YOU

James & Casey were really helpful and efficient. They made the process very simple and straight forward.
I have registered on the landlord portal and very it very easy to use and very useful.
Thank you both, your support has been invaluable.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I spoke with Charlotte Clarke as I had a finance query, she answered my query and got involved with another query as my Account Manager was off. She was so helpful, excellent customer service and I felt she went above and beyond with my query.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

New landlord advice and support

I found James very helpful, patient and punctual, he listened to what our requirements were and showed flexibility in facilitating them.

11 February 2026
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Louise,

Thank you for taking the time to leave a review. It is genuinely appreciated.

I am really pleased to read your comments about James. He takes a lot of pride in being responsive and supportive, so I will make sure your feedback is shared with him.

We are glad we could assist you and wish you all the very best with your property.

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Casey is great!

Casey is a great, responsive manager for your property!

12 February 2026
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Tushar,

Thank you for your review. It is much appreciated.

I am really pleased to hear you have had a positive experience working with Casey. I will be sure to pass your kind comments on to her.

Thanks again for taking the time to share your feedback.

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Couldn't do it without them!!

When a rental is working the way it was planned and the payments are coming in, why would anyone need an agent. This is rarely the case in my experience. I couldnt have continued to rent out a property without the support of the team at lettingaproperty. Especially without the hard work, determination and support given by Charlotte in accounts, she is brilliant at her job.

12 February 2026
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Jon,

Thank you for taking the time to leave a review. It genuinely means a lot to us.

You are absolutely right. Things do not always run perfectly in property management, and that is exactly when having the right support makes all the difference. I am really pleased to hear the team has been able to help you when you needed it.

Charlotte will be especially happy to read your comments. She works incredibly hard for our landlords, and it is great to see that recognised.

Thanks again for your kind words and for being with us.

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

When my tenant has been late on payments

When my tenant has been late in payment, my Rent Arrears Officer, Charlotte Clarke worked tirelessly chasing the payments daily. She kept me in the loop of all communications to the tenant thereby relieving me of the burden of having to chase up myself. Would highly recommend her and Letting Property in dealing with your rentals

12 February 2026
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Cliff,

Thank you for your review and for sharing your experience.

Late payments are always stressful for landlords, so I am really pleased to hear Charlotte was able to step in and handle things for you. Keeping you updated while actively following up with the tenant is exactly how we aim to support our clients.

Charlotte will be delighted to read your comments. I will make sure this is passed on to her.

Thank you again for your recommendation and for being a valued landlord with us.

Helen
Operations Manager
Lettingaproperty.com

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