Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords. I have been incredibly grateful for Charlotte who has been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more
Company replied
My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more
Company replied
Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me full... See more
Company replied
Company details
Written by the company
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Contact info
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, United Kingdom
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4.5
Excellent
644 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peace of mind
I live abroad, so it gives me great peace of mind to know that the tenancy is being run smoothly on my behalf.
29 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Joanne,
Thank you for your lovely review. I’m delighted to hear that our service provides you with peace of mind while living abroad. We always aim to manage tenancies smoothly and efficiently, so it’s wonderful to know that this has made a difference for you.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Mia has been exceptionally brilliant…
Mia has been exceptionally brilliant till now. She has quickly responded to all my queries. To start with I was a bit skeptical as there is no office for the agency and it is an online only service however till now the service is excellent. Looking forward to your cooperation in the coming days if there is a need
29 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Nirjhar,
Thank you for your wonderful review. I’m so pleased to hear that Mia has provided quick and exceptional support throughout your experience. It’s great to know that our online service has met your expectations and that you feel confident in continuing to work with us. I’ll be sure to share your kind words with Mia.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great experience
Helen from lettingaproperty.com was extremely helpful and actively kept me up to date with actions on their part, and informing me about what I needed to do and when. The entire letting experience was very smooth and I felt very well looked after throughout the process. 10/10 best letting I've had the fortune to interact with.
24 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Oscar,
Thank you so much for your wonderful review. It’s lovely to hear that you found the letting process smooth and felt well supported throughout. I’m so pleased you were happy with the updates and guidance along the way.
Wishing you all the best in your new home and thank you again for your kind words.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great communication
Charlotte always replies promptly and resolves any problems quickly. She has been very helpful recently with updating my account details, keeping me informed and communicating with my tenant. Thank you!
21 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Claire,
Thank you so much for your kind review. It’s wonderful to hear that Charlotte has been so helpful and communicative, and that she’s made updating your account and communicating with your tenant smooth and stress-free. I’ll be sure to share your lovely feedback with her.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Abby was superb
Abby was superb, she was my first contact and helped me understand the packages etc. I was handed over to the tenancy team but it was taking longer than hoped to find a tenant. Abby stepped back in, promised to take action such as prioritizing the listing and delivered by finding a tenant within days. She went above and beyond by offering to stay in touch over the weekend and accommodate my timezone (8 hours behind the UK). Great service, thank you!
14 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Carol
Thank you so much for your lovely feedback. Abby really does go the extra mile, and I know she’ll be delighted to hear your comments. Supporting landlords in different time zones isn’t always easy, but she’s always happy to make it work. We’re so pleased we could help get your tenancy sorted.
All the best
Helen
Operations Manager
Lettingaproperty.com
Charlotte Clarke at…
Charlotte Clarke at lettingaproperty.com is very helpful, quick and efficient. She has helped me to sort out this recent tenant issue quickly. 10 out 10 service. Thank you, Charlotte for your help and support.
10 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Aman
Thank you for your kind review. Charlotte’s support really does make a difference and I’m glad she was able to resolve things quickly for you. We appreciate you taking the time to share your experience.
Best regards,
Helen
Operations Manager
Lettingaproperty.com
Better than any High Street Agent
I started using Lettingaproperty.com 6 years ago as I got fed-up of poor service from high street agents. To my delight every member of the team I've dealt with has been quick, professional and dealt with issues as they have come up brilliantly. I have been particularly grateful to Mia Coles who has consistently managed my properties and dealt with issues as if I was her only client; Charlotte Clarke in finance who recently managed a tenant struggling to pay the rent smoothly and skilfully managed this situation with all parties getting a positive outcome, Ethan Gibbons who has dealt with a range of tenant issues without fuss and last but by no means least Ryan Daines for his help listing my properties and managing enquiries and his 'always available' support. Thank you you deserve to do well, please keep it going. David Walters a very satisfied customer.
14 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi David,
Really appreciate you taking the time to write this. It means a lot to the team to hear that what we’re doing is working – especially from someone who’s been with us for six years.
I’ve passed your feedback on to Mia, Charlotte, Ethan and Ryan. They’ll be really pleased to know their support has made a difference.
Thanks again for sticking with us.
Helen
Operations Manager
Kelsey is very professional
I highly reccomend this Business. Kelsey's expertise, her friendly approach,from registering , to any questions I had made renting my property very enjoyable. Kelsey answered all my questions with accuracy and reassurance and explained the procedure in great detail.
I was told to ring anytime with any questions I had, I always got a returned call and every email is answered. I am very impressed with how everything is handled in a clear and consise manner. I feel confident that my property is in safe hands and would Highly reccomend.
8 September 2025
Unprompted review
Reply from LettingaProperty.com
Hi Breda,
Thank you for such a thoughtful review. It’s great to hear that Kelsey made the experience straightforward and reassuring for you. She’ll be really pleased to know her support gave you that confidence.
We appreciate the recommendation and look forward to continuing to support you.
Best regards,
Helen
Operations Manager
Great service
Using there services since last 3 years. Very cooperative and always helpful specially Charlotte.
12 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Asif,
Thank you so much for your kind words and for being with us over the past three years. We’re really pleased to hear that you’ve had such a positive experience with our team. Charlotte will be delighted to know her support has been appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
It is a good Agency to work with when…
It is a good Agency to work with when you are looking for your home. They have an amazing team that go through every detail with you. Charlotte Clarke is part of the amazing team and she is always available whenever I have any issues. Keep up the good work
9 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Tnt,
Thank you for your lovely review. We’re so pleased to hear that you’ve had such a positive experience with our team and that Charlotte has been there to support you whenever needed. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte Clarke has been very…
Charlotte Clarke has been very supportive in dealing with recent issue with tennant. I wish Lettingapropery successful future
9 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Syed,
Thank you for your kind words and for taking the time to share your experience. I’m so pleased to hear that Charlotte has been supportive in helping you resolve your recent issue. Your good wishes mean a lot to us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I found Abigail to be knowledgable &…
I found Abigail to be knowledgable & polite. She’s helping me through A difficult rental situation at the moment & it helps to know I’m not alone.
Thanks Abby😊
10 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Laurel,
Thank you for your lovely review. I’m so pleased to hear that Abigail has been able to support you through a difficult situation. She’ll be really happy to know her help has made a difference.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Fantastic and helpful service received
Fantastic and helpful service received from Charlotte
10 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Yvonne,
Thank you for your kind review. I’m so pleased to hear that you received fantastic and helpful service from Charlotte. She’ll be delighted to know her support was appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Thank you
The team has been helpful and providing prompt support and follow-up. Good experience working with Charlotte Clarke, keep it up!
10 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Vivian,
Thank you for your kind review. I’m so pleased to hear that you’ve had a good experience with our team and that Charlotte has been so helpful and responsive. Your feedback is greatly appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte and Natalie
Charlotte and Natalie have been fantastic in the finance department. They have been so understanding and have worked really hard to resolve the situation of an tenant paying rent late to me.
9 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Millie,
Thank you for taking the time to share your feedback. I’m so pleased to hear that Charlotte and Natalie have been fantastic in supporting you and helping to resolve the situation. They’ll be very happy to know their efforts made a difference.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte has been very helpful and…
Charlotte has been very helpful and lovely throughout our communication, she has always been one of the most responsive of the team.
9 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Isil
Thank you for the kind words. Charlotte will be really pleased to hear your feedback – she works hard to support tenants and it means a lot to know she’s made a positive impression.
All the best
Helen
Operations Manager
Lettingaproperty.com
Thanks Charlotte Clarke - you've been an Amazing Support
I've been a Landlord with Letting a Property for five and a half years. Most of that time things have gone okay. However, over the last 18 months things have been tricky as I've had a lot of personal problems to deal with as well as Landlord/Tenant difficulties so I have found it hard to navigate through. I've also not had the available time to deal with my Landlord issues like I once did so I have needed extra support from Letting a Property...
Given the above, I would like to personally thank Charlotte Clarke for all her support throughout this time. She has helped me so much and gone far beyond her job to assist me and I am so grateful to her for this - it has been priceless to me so thank you so much Charlotte..
9 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Sue
Thank you for your lovely message. I’m really glad Charlotte has been able to support you during what sounds like a challenging time. She’ll be touched to read your kind words. It means a lot when long-standing landlords take a moment to recognise the team. We know how much effort Charlotte puts in and we’re lucky to have her.
If there’s anything more we can help with, just let us know.
Kind regards
Helen
Operations Manager
Lettingaproperty.com
Very Efficient
Charlotte Clarke in accounts was very efficient and reliable. Thank you
9 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Warren
Thanks for the great review. Charlotte is always on the ball and it’s good to hear her support made a difference. We’ll pass this on to her.
Kind regards
Helen
Operations Manager
Lettingaproperty.com
She was really helpful
Charlotte Clarke , She was really helpful , kind and professional.
9 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi Aydan,
Thank you for your lovely feedback. I’m so pleased to hear Charlotte was helpful and professional — she always goes the extra mile for our customers.
Best regards,
Helen
Operations Manager
Lettingaproperty.com
Thank you Charlotte for an excellent…
Thank you Charlotte for an excellent support
8 October 2025
Unprompted review
Reply from LettingaProperty.com
Hi there,
Thank you for your kind words. I’m really pleased to hear Charlotte was able to help — I’ll make sure she sees your message.
Best regards,
Helen
Operations Manager
Lettingaproperty.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.