Lettsoflondon Reviews 9

Ordered a diary on 2nd January , still not here on the 15th. More like Letts of china. No customer service number or means of contacting . Contact form doesn’t work . AVOID

5 star reviews are fake. Do not use them. after 20 days they delivered a product different to what is shown in website

Ordered a personalised diary 3 weeks ago, chased it up to be told it’s lost in transit, they weren’t going to inform me even I after I had sent previous emails. Really unprofessional service and would not recommend you use.

I have just received my agenda for 2026 and there is a considerable deterioration in their product quality. The paper is so thin and the pages are not well cut, so the edges are a bit folded causing the pages to stick together. They are VERY difficult to seperate. The front cover does not align with the back (the back is notacibly larger). The bonding is poor as well (the front is not well glued). It does not open flat any more, I can press on it but it feels like it is just going to break.
Very disappointed. This is the last time I bought their product as such low quality is not worth the current price.

This company supply diaries and suchlike which have a time critical date i.e. the beginning of the year. They clearly do not understand that people might wish to receive their product before Jan 1st to be able to use it. I have been waiting 11 days so far for a diary to be delivered. If a business supplying materials like this can afford to close down their operation between Christmas and New Year it shows such complacency. There are many smaller businesses out there who are hungry for this business and make provision accordingly to dispatch items in a proper time frame. Approaching two weeks from order date and still no confirmation of a delivery date for something in stock is totally unacceptable. Very disappointing - won’t order again.

Your new 2025 agendas are awful with the Quick Response codes. Each page has got that dreadful code👎👎

Got tempted by the desk diary that has an associated phone app so you can keep all diaries in synch. Unfortunately the app has stopped working. It was OK to start with but now just crashes and shuts down when it gets to the home page. Same on different devices. Re installation hasn't solved it either. And NO response at all from Customer Support. Waste of money. Stick to any old paper diary.

Great product as usual but, dispatched on 24/10 with carrier Whistl, 8 days "in transit" then "handed to Royal Mail"...Could just have been posted.

I buy a diary every year for my business appointments. I always buy Letts - the quality is so much better.

I know that because a couple of times in the last 20 years I'd left it late in the year to buy one and the Letts ones had run out. The lookalikes I had to buy lasted barely 6 months before the spine broke and pages began coming loose. Letts diaries make it through the year.

Anyway, I bought a 2023 diary last August and put it aside until I began using it in December. But it wasn't until late February, when I was looking at dates moving into August that... there was no August!

It's just something that happens, albeit rarely, but the return window with Amazon had long since closed, and I contacted Letts. They asked for proof of purchase on Monday, and I have just taken delivery of a replacement via FedEx on the morning of Wednesday.

Less than 3 days from initial query to replacement. That's what you call customer service.