Levelset Reviews 3,839

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Levelset’s customer service is extremely disappointing. When you actually need help, they are unresponsive and unavailable. I’ve reached out multiple times and either received no reply or very del... See more

Rated 5 out of 5 stars

I have left several reviews for Levelset over the years. What comes to mind, when I think of what Levelset does for the company I work for, and my position is; PEACE OF MIND!" I no longer stress and... See more

Rated 5 out of 5 stars

Ashley Falcon is always a pleasure to talk with such a sweet & caring voice. We truly appreciate her expertise and professionalism. She has always been there ready and able to help with all of our que... See more

Rated 5 out of 5 stars

I have chatted and called Levelset over the fast fue days beginning with March 4, 2024. EVERYONE had been helpful and kind. I have been uncertain about the path and what I needed to contribute to th... See more

Company details

  1. Construction Material Wholesaler

Information provided by various external sources

Levelset helps contractors and suppliers get payment under control, and sees a world where no one loses a night’s sleep over payment. Over 500,000 contractors and suppliers connect on Levelset’s cloud-based platform to make payment processes stress-free. Users easily exchange payment documents like lien waivers, pay applications, and preliminary notices, they see a complete picture of who is on their job, and are empowered with the resources and knowledge they need to be confident in payment. The results are faster payments and fewer surprises.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My experience with the levelset agent

My experience with the levelset agent, Ashley, who is supporting me has been very good, since she is patient when listening to what I am referring to or what my question is, and she has sent me links that help me understand more about the process and why of the documents that I must have.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Christian is awesome!

Christian was genuinely helpful and knowledgeable. He helped me in a timely manner and was able to assist me with my request. Thank you Christian!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Kendra made my experience great!!

Kendra made my experience great!!! She is a true asset to your company and to those of us utilizing your services! I am brand new to the world of lien notices & she walked me through my first one step-by-step, and she was thoughtful & patient with me the entire time. She sent me links for more info & everything. I am so glad I landed in her chat today.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Responsive and Helpful

Ashley was fast to respond and besides just answering basic questions sent me screenshots of how to / where to go. As a newer user this is really helpful.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick solution to problem

Knew the problem after I explained the issue and was quick to answer and resolve. Excellent service when needed in a busy work environment.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Golden Star for Derek!

Derek was amazing in merging both of our company's level set accounts into one. It really took the headache out of manually merging jobs one by one. So speedy, too!

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

The folks at Levelset are alway helpful and prompt with their responses.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Newer User

We started using Levelset recently. I was filing a prelien yesterday and had a problem. I clicked on the help button. Andrea replied, solved the problem and I was able to finish.

3 January 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

We utilized Levelset to file a lien on a property for non payment of construction work we had done. When we contacted our attorney to perfect the lien, the attorney informed us the state laws were not followed by Levelset in filing the lien so the lien was void. We contacted Levelset and asked for a refund of our money as the work they did was effectively useless for us. They replied it is not their problem. Will never do business with this company again.

21 July 2023
Unprompted review
Rated 1 out of 5 stars

Worthless Liens in Florida

These guys promised that their processes were reviewed and the company was started by a lawyer, but there is a case in Florida where a judge pretty much said every lien filed by Levelset is not enforceable. When we were their customer it took over two years for them to pay us money on a mistake they created. Because now they have six figure cases that they can't give face to in Florida, they are radio silent.

Protect your liens and don't use these guys.

18 December 2023
Unprompted review
Levelset logo

Reply from Levelset

Hi Alex,

My name is Devin, and I lead Levelset's Customer Support team. Thank you for sharing your experience; I'm sorry to see that Levelset didn't meet your expectations. Feedback like yours helps us maintain and, when necessary, improve upon the service we provide every day to construction industry professionals.



While we do disagree with that judge's decision, we have out of an overabundance of caution updated the way we file liens in Florida, so that, among other reasons, we can avoid this particular situation in the future. That, however, does not change the fact that we are still confident that our processes were, and are, still in line with any and all statutory requirements in Florida.

Should you need any further assistance with this case, or any other, please feel free to reach out to me directly.

Devin Anderson
Manager, Customer Support
devin@levelset.com


Rated 5 out of 5 stars

Brandon is the best

Brandon is the best, i told him the clumsy mistake i had made on a recent order, he got the information from me and took care of it immediately. I wish more companies still had customer service so simple and friendly. LETS GO BRANDON !!!

18 December 2023
Unprompted review

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