Lewsett & Sons Reviews 32

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Absolutely brilliant customer service! I have been in touch on many occasions and I always received prompt response and the problem was solved straight away! My dogs have been on Lewsett & Sons for ov... See more

Company replied

Rated 5 out of 5 stars

Great customer service, they responded to my queries very quickly and were able to fix any problems or tell me what was happening. Food quality is amazing and great communication.

Company replied

Rated 5 out of 5 stars

I couldn't recommend L&S enough! I've tried a variety brands offering similar products and is this is by far the best smelling, most compact for storage and the one they prefer. My dogs are both fussy... See more

Company replied

Rated 5 out of 5 stars

We have been using Lewsett and Sons since May 22. Our normally fussy dogs love their food, there is never a morsel left in the bowls. The subscription is really handy and the deliveries are... See more

Company replied

Company details

  1. Pet shop

Written by the company

We provide complete and balanced raw dog food meals here in the UK. We deliver frozen meals to your door. Simply thaw and feed. All our meals are made from human grade ingredients and sourced here in the UK. Premium raw dog food at not so premium price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service, they responded to my queries very quickly and were able to fix any problems or tell me what was happening. Food quality is amazing and great communication.

18 May 2023
Unprompted review
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Reply from Lewsett & Sons

Thank you for your 5* review! We are always here to help and we are so pleased your dog is enjoying our food! :) Please could you email Kirsty on socialmedia@lewsettandsons.co.uk

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely brilliant customer service! I have been in touch on many occasions and I always received prompt response and the problem was solved straight away! My dogs have been on Lewsett & Sons for over a year now, not only their mood is balanced, but their teeth and coats shine. Thank you for all your hard work! Fred, Bell and Oliver

7 June 2023
Unprompted review
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Reply from Lewsett & Sons

Thank you for the 5* review! Our team is all smiles today after your very kind review about our customer service. Gosh over a year, how time flies! Thank you for your support :)

Rated 5 out of 5 stars

Very happy dog and owner

The dog absolutely loves this stuff, he's full of energy, coat looks great, and back to a healthy weight again.

Food looks so good I've honestly been tempted by it at times. Very happy subscriber.

15 February 2023
Unprompted review
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Reply from Lewsett & Sons

So glad to hear our food has done the trick with getting your dog back to their health weight :) Thank you for the 5* review!

Rated 5 out of 5 stars

From kibble to raw and couldn't be happier.

Our three labs where on a kibble diet before switching to a raw diet. We were apprehensive at first because we didn't know much about feeding raw. We emailed Lewsett and they were super helpful. They answered all our questions and were happy to communicate with us back and forth a few times before we decided to go for it. A few weeks later and our labs are like different dogs. Their coats are soft and shinny. They have so much energy and absolutely LOVE dinner time now. We would highly recommend Lewsett and sons to anyone wanting to make the switch!

15 February 2023
Unprompted review
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Reply from Lewsett & Sons

Thank you for the 5* review! So glad we were able to help after chatting over email. We are thrilled to hear your labs are loving meal time again :)

Rated 5 out of 5 stars

So happy to have found Lewsett & Sons

My dog loves his food, I haven’t looked back since making the switch to Lewsett & Sons. Lovely family run business who were happy to answer any questions I had.

15 February 2023
Unprompted review
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Reply from Lewsett & Sons

So glad the switch was worth it :) Always here to help with any questions you might have!

Rated 5 out of 5 stars

I couldn't recommend L&S enough!

I couldn't recommend L&S enough! I've tried a variety brands offering similar products and is this is by far the best smelling, most compact for storage and the one they prefer. My dogs are both fussy eaters but now can't wait for mealtimes. Kirsty couldn't have been more helpful when advising on options too. Will be recommending to all family and friends with dogs!

15 February 2023
Unprompted review
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Reply from Lewsett & Sons

Thank you! We're so pleased to hear you found what you were looking for with our food :) Kirsty was thrilled to hear you comment - thank you!!

Rated 5 out of 5 stars

Both our dogs dont lift there heads…

Both our dogs dont lift there heads until the lot is cleared up and the bowl is licked clean.

Their coats are shiny and are full of energy.

The support i have received from L&S has been top notch. They always communicate any changes etc very well and are always willing to accommodate any changes i've needed without issue.

7 February 2023
Unprompted review
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Reply from Lewsett & Sons

Sounds like you never had to worry about washing their bowls out because they are licked clean after meal time haha! So pleased to hear they are enjoying our food :)

Rated 5 out of 5 stars

Kirsty & the team

Kirsty & the team have been very helpful with our new puppy from day 1. Our breeder started the ball rolling with Lewsett and we have continued. Our dog loves the food and we can amend and change the order as we go to suit the dogs diet. Very helpful team.

4 February 2023
Unprompted review
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Reply from Lewsett & Sons

Thank you for your kind words! We are glad to hear your puppy is enjoying meal time.

Rated 5 out of 5 stars

Paws up from my 2!

Discovered this gem of a company at paws in the park. Did a trial pack and the dogs have enjoyed the food so much. Love the subscription service so I can't forget to order and the calendar reminders are a genius!!

3 February 2023
Unprompted review
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Reply from Lewsett & Sons

High-paws right back at you! Glad to hear the new calendar reminders are working (:

Rated 5 out of 5 stars

First class food for our doggies

We have been using Lewsett and Sons since May 22.

Our normally fussy dogs love their food, there is never a morsel left in the bowls.

The subscription is really handy and the deliveries are always on time and well packaged.

L&S are always great at communication and I know exactly when to expect our deliveries.

5 stars

3 February 2023
Unprompted review
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Reply from Lewsett & Sons

Glad to hear your dogs have found scrumptious food that they enjoy. Thanks for supporting our family business!

Rated 5 out of 5 stars

Our beautiful rescue rottweiler ivy…

Our beautiful rescue rottweiler ivy absolutely loves her dinner times now thanks to lewsett & son's, we have tried so many different raw brands for budget brands to expensive brands and by far you guys are the best for ivy's raw diet.

We found you guys through Instagram and we are beyond pleased that we did, We always get compliments on ivys coat how shiny and healthy she looks and we always say it's down to you guys and her diet we always recommend you guys have 2 of our doggy friends are now with you guys and are loving the benefits from changing there food.

Staff are always very helpful and friendly any problems or questions that you have they are happy to help answer.

We will forever be with you guys and continue raving about your amazing products. ❤️🥰🐶

28 November 2022
Unprompted review
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Reply from Lewsett & Sons

Thank you so much! So glad to hear Ivy is happy and healthy. Thank you for recommending us to Ivy's friends, it means a lot. We love having Ivy a part of the L&S family :)

Rated 5 out of 5 stars

Never arrived - Company has investigated - Issue resolved

Ordered my dog food on the 19th of November. Its the 27th now - still hasn't arrived

Edited: Company reached out after I contacted them and have resolved the problem. Changed star rating from 1 to 3, pending a further change once the goods arrive.

Edited again: Goodies have arrived at last and pup is learning to enjoy it. Thank you to the support team for resolving and following up again to make sure everything is alright.

19 November 2022
Unprompted review
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Reply from Lewsett & Sons

Hello,
Thank you for emailing and allowing us time to resolve the labelling issue. We apologise that your first experience with us has not been what it should have. For this inconvenience, we have made sure to add a little something extra.
We take great pride in our customer service and hope that you will review your experience with us in the near future.
Best,
L&S Team

Rated 5 out of 5 stars

We have just received our second…

We have just received our second month’s subscription of Lewsett & Son raw food and our dogs are thriving, they love it. The customer services are fabulous, they go above and beyond. Definitely recommended.

23 November 2022
Unprompted review
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Reply from Lewsett & Sons

Wonderful to hear your dogs are happy and thriving! Thank you for your kind words :)

Rated 5 out of 5 stars

I have 6 dogs all fed raw

I have 6 dogs all fed raw, one of my dogs can be fine on one food one minute but then 2 meals later she is turning her nose up at it, but not with Lewsett and Sons. It’s gone in seconds and never turns her nose up at it

1 November 2022
Unprompted review
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Reply from Lewsett & Sons

Woohoo! We are thrilled to know she turns her nose towards her bowl instead of away :)

Rated 5 out of 5 stars

Fantastic quality food for a great price = happy dog and owner

Made the switch to Lewsett & Sons for my very fussy rescue dog and I’m so glad I did! We get a clean bowl after every meal, her coat is soft and shiny and she is so excited every meal time😍 Every interaction with Lewsett & Sons is a pleasure and the staff are wonderfully helpful! Would recommend to anyone, new to raw feeding or an expert, you won’t regret it!

1 November 2022
Unprompted review
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Reply from Lewsett & Sons

What wonderful news! Great to hear that she is loving her food. Thank you for your kind words about our staff, I will pass on the message :)

Rated 5 out of 5 stars

100% best dog food out there

100% best dog food out there! I cannot recommend this company anymore. Great product and amazing advice from the team.

My dog is my life and he is so much happier since I made the switch to lewsett & sons.

24 September 2022
Unprompted review
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Reply from Lewsett & Sons

Thank you! We are so glad to hear your dog is happier since his switch :)

Rated 5 out of 5 stars

Unbelievable product and truly a great…

Unbelievable product and truly a great company doing a great thing for the industry!

The raw food has helped my dog's gut health so much, they are now having much better bowel movements.

You can even notice it in their temperament as well which has been the most amazing change!

Thanks guys and keep up the good work.

7 September 2022
Unprompted review
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Reply from Lewsett & Sons

Thank you! We are glad to hear your dog happier and healthier since moving over to L&S :)

Rated 5 out of 5 stars

Fantastic food, brilliant service, VERY happy dog

Switched from breeder recommended smelly raw as gave our puppy loose poo. Saw Lewsett family at the Ragley Hall Dog Fest and Tazzi was most enthusiastic in eating all the samples he was offered. Since moving over his growth, coat condition and energy levels are perfect. Afghan hounds are difficult when it comes to keeping their weight on, but our vet says we have a perfect specimen and we agree👍 The service, from initial response to queries, delivery and follow up, this family firm have it spot on. They obviously care about what they do and can be justifiably proud of their product. No smell and as another reviewer said - I think Tazzi eats better than I do now! Thank you guys, keep up the good work.

16 August 2022
Unprompted review
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Reply from Lewsett & Sons

Wonderful news to hear that your vet has said Tazzi is a perfect specimen and we agree too! Thank you for your support and kind words. It was great to see you both again, at The Game Fair :)

Rated 5 out of 5 stars

Fantastic Company with Great Product…

Fantastic Company with Great Product and Ethos

We have recently moved over to Lewsett & Sons after meeting the owners at a trade show at Ardingly Showground Earlier in the year.

Firstly the product, moving from ProDog I can say that the product is far superior and our GSD loves it. There is a better smell and a less processed look to this raw product than many of the others we have tried before and its reasonably priced.

Secondly this is clearly a small company with owners that haven't lost touch with their values and ethos. As a new customer I emailed regarding unit amount delivery's (my query on further investigation could have simply been answered by reading the website properly Silly me) we had a response within 15 mins at midnight from the team !! Now that's customer service.

We are very happy with lewsett and sons:)

Thank you

25 July 2022
Unprompted review
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Reply from Lewsett & Sons

Thank you! We are thrilled to hear your GSD is loving their new food. Our boy, Bueno will be happy to know a fellow GSD is jumping for joy over L&S too. We are always here to help, even if the answer is on the next page haha

Rated 5 out of 5 stars

The BEST raw food brand by a mile!

I could not recommend Lewsett & Sons highly enough! I had a very fussy 1 year old border collie who went off all raw food before trying L&S. We have been using their food for around 8 months and Buzz is absolutely thriving. He gets so excited for meal times and he has yet to turn his nose up at anything. The packaging is brilliant and saves so much space that we can fit a full months supply in the freezer easily. Delivered to the door monthly still frozen in fully recyclable packing - 10/10! The team are all so lovely and helpful no matter what my questions are - I could go on and on but if you are looking to make the switch to a new premium raw dog food look no further than Lewsett & Sons. Your dog always comes first with them 💙🐾

13 July 2022
Unprompted review
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Reply from Lewsett & Sons

What a relief it must be for you both that Buzz is now excited by meal time again. Thank you for your kind words regarding our packaging and service!

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