Lexus Reviews 574

I have a 2022 RX450h Sport Takumi. On the up side it drives very nicely with the 3,5 litre V6. However I have never really taken to the car due to various irritations.

The infotainment system is poor in my opinion. I have learned to live with its quirks by not using it much. I found that when taking a phone call, if I put the car in reverse the call dropped as the screen changed to show the rear camera. The music system doesn’t mute as the sat nav makes an announcement. When playing music and selecting an album with various artists then picking the song to play on the album, it plays the song then goes off to find the same artist on other albums.

The car phone display would not identify incoming callers until I changed the format of all the numbers in my phone to the international format (+44 for the UK) Then it worked however it seems that the phone carrier must have reverted to the leading zero format because now callers are unknown again.
The cruise control is an irritation. After actively slowing me down to the set speed, the car is allowed to run away downhill so I have to brake knocking off cruise control. If it can slow you down why doesn’t it maintain the set speed?
The sport seats I have never found comfortable. I am 13 1/2 stone (190 pounds) so not that big. I find the seat side bolsters squeeze my backside making the seat uncomfortable.
Everything is expensive. Insurance is expensive and some insurers will not touch the car. Servicing is ridiculous. I was going to have a "while I wait" service and was told it would be two hours. I was told the price would be £760. When I queried the price I was told part of the price was for the air filter and pollen filter which together amounted to about £200!! Upon checking I found I could buy them for around £50 and they can be fitted in about 10 minutes. They chased me to book the car in and told me the price was now £820!!
As long as you have Lexus services the warranty is continued for up to 10 years but it seems to me that you are actually buying an extended warranty in the price of the service.
I always see great reviews for this car and i am a bit amazed that the reviewers dont see these things.

Soft wear not user friendly. But the 2 * is fully charged distance. I went to Sheffield from greater Manchester area fully charged distance is around 60 miles one way when I reached my destination in Sheffield battery was 46% . I had to recharge it and I was in a rush went to nearest one unexpected was a slow charger I waited 30 minutes it charged it to 55% and I left.car is extremely comfortable to drive but ok for driving locally but even medium distance it is not worth it. Regret buying it

I purchased a Lexus LBX hybrid in February 2025.
In August 2025 the battery failed and I returned the car to a dealership and a ‘new’ batter’ was installed.
I have just found a message telling me that the battery is low and may cause starting problems. I am advised to take the car for a 30 minute drive, but other sources indicate that this may not solve the problem.
It would appear that this is a known issue to Lexus who apparently could install a more powerful unit, however they do not seem to consider it necessary to try and rectify the overall fault.
I am due to go away imminently but now have no faith in the brand or its reliability and chasing up with the dealership will cause me a good deal of inconvenience

I placed an order for an approved used Lexus Vehicle via the official website. I received a confirmation email followed by an appointment date for collection of the vehicle. When I arrived at the showroom, there was no car and nobody was aware of our appointment. I complained directly to Lexus via their portal and received an automated email response from customer relations confirming receipt of my communication. Following this I never heard anything from Lexus UK at all. I sent a further email asking for a reply which was completely ignored. The incompetence and arrogance of this company is astounding. They leave everything to their dealers to sort out, and treat their customers with total disrespect. This is absolutely disgraceful for a luxury Japenese brand.

I have lost count of the number of times people have told me they have had their Lexus stolen. Mine was stolen in January 2024, the police tried their best to track it down. In reality it was probably on a container ship in Dover before I woke up. The cars are generally good, but what is the point buying a good car if it can be stolen within 30 seconds? From what I can see Lexus are not doing anything to make their cars more secure. Reminds me of the VW emissions scandal. More stolen Lexus cars = More demand for replacement cars = Dealers sell more cars. Win-Win for them, not the consumer.

I'm suprised about the negative reviews here, try Lexus in Chester, they're amazing there.

My experience with Lexus Birmingham is very bad and i have decided not to buy their vehicles any more.
I bought a brand new lexus 450 RX hybrid plus in 2024. I did and paid for everything to secure my car which includes tracker service for £549. A year and 4 months later, my car was stolen outside my house and i contacted the tracker uk to find or trace my car. It waa then that i discovered that, a duming, blind or faulty tracker had been fitted to my car. They cannot even for once trace my car. I demanded a refund for the tracker that i paid to secure or atleast trace my car, but they refused and uptil now all i got was a sorry which really made me furious and disappointed. I paid for a service that i didn't get and i am entitled to a refund of my money. How do they expect me to be happy with their services. I could have bought an off the market tracker for £50 and don't bother if my car got stolen and can't be traced. But not a highly rated and professional Lexus tracker service for a wooping £549. I want my money back.

Had a replacement battery from Lexus lasted just under 8 months, the replacement battery was 45ah 325 28800 azc35 yet original battery lasted 9 years 20hr 49ah ccs 325a. They want to replace the replacement battery but I want the original battery which can be bought elsewhere, also the post size is larger on original battery than the one they use as a replacement!! Not happy with the service so I’ll be avoiding them and get original battery!! Lexus are useless and unhelpful

Absolutely awful experience considering I've been a customer for around 20 years. I am having more than one problem with my local service centre so decided to contact head office to resolve it. Their recorded message informs me they are only open Monday to Friday 09:00-17:30 - but I'm writing this at 11:07 on a Thursday. I have tried other numbers but nobody wants to know. By the way - one of the problems is my local service centre is unable to source tyres for my vehicle. Kwik Fit can get them within a day. How does anyone explain that?

My car was going into limp mode and x2 garages could not find the problem .
Step in Lexus leeds ,after diagnostic we still needed to try work out why .
It turned out to be cat that had disintegrated into the exhaust .
Any garage would have charged the earth for the time spent but not these guys .
250 all in I’m obverse the moon .
Big shout out to Tom and paddy the master technician .
Not only the best cars the service 2nd to none .
5 stars

The service from Lexus Stoke has been exceptional from initial purchase to ongoing service and maintenance. Recent example of urgent need for prompt response and helping to address a mechanical failure through the service area-James and his team —has been exceptional . This has reinforced my desire to stay with Lexus for future vehicle choices.

Lexus extended warranty not worth the cost.Premature wiper linkages worn on my Lexus RX 450h at 13,000 miles .I was told at my dealership service that there was slight wear in the wiper linkage ,that would need resolving in the future. I had no concern as the noise was minimal and my car was under warranty. When the noise became worse I contacted the Lexus dealership and asked to have this problem resolved . I was then told that the wiper linkage was not covered under Lexus warranty .I was shocked .It cost me £200 to have a wiper linkage replaced at 13.000 miles.It was obviously a manufaturing fault as both pins on the linkage were worn.Contacted Lexus on two occasions reference a manufacturing fault not covered under warranty. I also noted that I had kept the worn part for further examination ,so that thay could investigate why the linkages would wer at such low millage on a prestige , so called reliable vehicle . No interest or reply from Lexus UK. Warranty not worth the extra you have to pay .This is my second Lexus . I have now lost confidence in Lexus and their reliabily, as I now have another problem with a shock absorber.

I took my Lexus RX450 for a full service. Service was good. Price is very expensive. Car wash was very poor. Not cleaned car inside and outside properly.

Lexus Hull continue to amaze me with their outstanding customer service,Like yesterday when Patrick picked my car up from my home and delivered it back to me after carrying out a small warranty repair.
And this is the standard of service i have received from this dealership since purchasing my first Lexus car from them.

This a review of Lexus Swindon.

We purchased a brand new NX 450+ in September and waited 3.5 months for its delivery only for the interior to be incorrect. We couldn’t come to a sufficient financial compromise for us to take the car so we walked away.

What is annoying is the fact that nobody checked the order or recognised the issue allowing us to travel over 100 miles to pick up a car that was not what we ordered. Then they rubbed salt in the wounds by offering us the servicing deal but requiring us to bring the car back to Swindon each time, a round trip of over 200 miles for us.
We then had to wait nearly 3 weeks for the return of the deposit.

Ultimately there are two key aspects to this experience.
Firstly, this was definitely not the ‘Lexus Experience’. Secondly, there seems to be complacency within this franchise at all levels and everyone abdicated responsibility. A change to process and procedure is definitely required plus some re-training.

Based on this experience I would avoid, avoid, avoid.

Lexus Bristol, sales and admin team provided exceptional customer service, Ben superb. Faultless, indeed Gold standard. Best service I have experienced from any car dealership.

Lexus Hedge End - they can’t do enough for you! Fantastic service. Highly recommend dealing with salesmen Dominic Baxter. Great guy and down to earth. No BS and very friendly.

Left my car for MOT, filled up the check in form and asked for car to be washed, when dropped the car been asked if I would like it to be washed, said yes. When came to pick up after 8h. been given it back unwashed and didn’t even get an explanation or apology, was too late to ask to wash as it was just 30 min before closing. Previous MOT services received while waiting. Left very disappointed as Lexus been giving exceptional service for years.

J G and M P of Lexus Twickenham always provide Excellent professional service
( sales abd after sales; outstanding customer service!
Simply the best!
This morning, I had car battery issues.
Within seconds of making contact, they came to rescue me/ got the car faster than I can blink & quicker than it took AA & RAC to pick up phone call.
Amazing crew, always professional and courteous. Always available in person and on the phone.

J G & M P Lexus Twickenham you are amazing! Excellent service always!
The best in the business.❤️❤️

Jan on reception at Hull Lexus is excellent. Car booked in for service and mot.
Had to wait due to distance I live from garage.
Yes I could have had someone pick the car up from my home but don’t like others driving my car.

Offered various options of hot and cold drinks. Kept up to date with progress, even offered to take me to local shops if I wished to pass the time!

They even wash and hoover your car.

Well done Lexus, well done Jan.