Lexus Reviews 88

My worst car Porches!!

I had one of the worst experiences I’ve ever had with a car brand dealing with Lexus Canada, and I strongly regret my purchase.

I bought a brand new Lexus RX350 Hybrid on October 23, 2024 (0 km), expecting premium quality and service. Instead, within just over a year, everything went wrong.

Battery Failure & Warranty Refusal
On November 1, 2025, just 7 days after the 1-year mark, the battery completely died. We had to boost it multiple times. Then on December 8, the car wouldn’t start at all, and the doors were locked — we couldn’t even access the vehicle.

Despite purchasing a warranty and Lexus advertising 4 years / 100,000 km coverage, they refused to cover the battery, claiming we “didn’t drive the car enough.”
Nowhere in the contract does it clearly state that lack of driving voids battery coverage. This feels like an excuse to avoid responsibility.

I ended up paying almost $500 out of pocket for a battery that failed barely one year after buying a brand-new luxury vehicle.

Roadside Assistance Nightmare
The roadside service was even worse:
• Wait times were 2–3 hours regularly
• Different companies each time, no consistency
• Poor communication and unreliable arrival times

The first towing company (CMC Towing Group) caused actual damage:
• The driver didn’t know how to open the door
• He struggled, left, came back with tools
• Broke the door handle cover
• Then boosted the car and left without acknowledging the damage

The handle was perfectly fine before he arrived.

Denied Damage Claim Without Proof
I reported the damage immediately to Lexus Canada. After a month, they asked for details, which I provided.

They denied the claim anyway.

A representative named Melanie claimed they “take photos for all services.”
When I asked for proof:
• They only had ONE photo from a later service (January 4)
• The damage occurred December 8
• No photos from the actual incident

Despite having no evidence, they still denied the claim and then stopped responding.

They told me to contact roadside assistance → roadside told me to contact claims → claims ignored emails.

This is unacceptable customer treatment.

Complete Lack of Accountability
• No ownership of damage caused by their contractor
• No clear warranty transparency
• No support when issues arise
• Endless runaround between departments

Comparison to Acura (Huge Difference)
I’ve owned Acura vehicles for over 20 years, and the difference is night and day:
• Better service
• Better support
• Often covered repairs even outside warranty
• Reliable recall handling with transportation support

With Lexus, I got:
• Charges for a failed battery
• Denied claims without evidence
• Broken parts not covered
• Hours wasted waiting for service

Final Verdict
For a “luxury” brand, this was a completely disappointing and stressful experience.

I will never buy from Lexus again.

Save yourself the headache — go with Acura or another brand that actually stands behind their product and respects their customers.

⸻

If I could give them 0 I would. I've been complaining about my Lexus NX350 for more then 3 months. When the car slows down the transmission jumps, jerks. The cold seems to efect it. the colder it is outside the more it jerks. Over 3 months, 2 different dealers, 2 complaint tickets to customer service, They say it's not a safety issue so they couln't care less. Talking to Lexus is like talking to a dog. Beautiful car, as long as it doesn't break because then you're on your own. Seems to be a common problem with these transmissions, but they don't want to admit it. The Hyrbreds don't seem to have that problem. Lexus?beware! You don't get what you paid for.

Still having electrical issues with no response from Lexus.
Also will not respond to their false advertising under the FTC Act.
New Electrical issues. Entire rear climate system does not work and software seems to be missing.

Lexus have consistently sugested there is no CAN bus vulnerability with their new NX 450+PHEV, however my car now been broken into twice in the last 8 months. The theives managed to open the car and get it started and the only thing that stopped them from taking the car was the Ghost immobiliser i installed. I expected better from Lexus, I am seriously looking to change my car now. Lexus, admit there is still a vulnerability and install teh CAN bus blockers to these vehicles as you are doing with the RX.

Yet another problem charging my car. Just to let you all know that again today I am having problems charging my car. The App is no longer doing what I was used to it doing so I need to find out how to charge my car again with the updated App. It’s a good job I don’t need the car tomorrow. I will try and resolve the problem tomorrow.

I’m leaving this as a warning. I requested Lexus Roadside Assistance for a tow and received a text confirmation with case number and an estimated arrival of 120 minutes (text timestamp 4:16 AM). I was told I would receive updates or a call.

I waited over 4+ hrs with no meaningful update and no reliable ETA. I initially was on a highway shoulder and was told to get off at an exit for safety after doing that, I was left on a road shoulder still waiting. They even suggested that I leave my key in the car for an unattended tow.

What made it worse: every representative (including the manager) I spoke with was rude and unprofessional, and I was treated like I was a problem for asking for updates even though I was the one stranded. That’s unacceptable in an emergency roadside situation.

If you’re considering relying on this service, have a backup plan because you may be left stranded with poor communication.

I brought a GX 550 Luxury + from Lexus of Towson Md. in 2025. I took it back for its 5,000-mile checkup only to be disappointed with damage to my vehicle in which they did not want to take ownership of. There were scratches on my vehicle and the Tech who handles that, Kyle, questioned if I parked too close in a parking lot and said he would call me but never did. I never heard back but I don't think I would let them touch my vehicle again anyway. You'd think that a luxury vehicle dealer would train their folks to be careful or caring about other people's expensive property. I later found out, when I took my car in for the 10,000-mile checkup at Len Stoler Lexus, that Towson also left a tool used to hold up the caliper, hanging under my vehicle.
I will be taking my vehicle to Len Stoler Lexus for now on, as their service was stellar.
To keep customers, you have to treat them and their hard-earned property with respect and care.

I expected better from Lexus. The car itself is almost fine. However, this is not enough in 2026. Cars require constant support and maintananxe. This one was frustrating. What the dealership responded me when I had a problem with my car was basically “not our problem” because it was just outside the cutoff, even though it was clearly the same type of defect people complain about.

I wanted to stay loyal, but this experience killed a lot of trust

My brake booster needed replaced, the recalled just expired a month before. I asked lexus to pay or at least pay half because i have been a very loyal customer that purchased over 8 lexus cars. They denied me and gave me attitude. I recommend no one ever purchase a lexus car.

I Love! Love! Love! BOTH of my Lexus suv's. One is a RX350 and the other is a RZ350. The are turstworthy and reliable cars. The RX350 has 30,000 miles on it and the only thing that has been done to it is oil changes and tire rotations. The RZ350 has had a recall on a part. Lexus paid for the part and installed the part FREE of charge. We took the vehicle in and dropped it off. They gave us a rental (a NEW RX350) to drive while our car was being worked on. So, we did NOT have to wait there. We did NOT pay for the rental car. When we returned to pick up our car, they pulled up our car, transferred all of my stuff from their car to our car and I had to do nothing. It was painless!!! It was amazing!! Such great customer service.

Very Disappointing experience. The manager (Derek) made insulting remarks, which was completely unacceptable. In addition, promises made were Not kept.
Palm Beach Lexus under delivered.

On Nov. 24, 2025, I called Hoffman Lexus dealer in East Hartford, CT and asked about engine oil change price. I was told $115 for non-synthetic oil and $140 for synthetic oil. I called again to see if they have a part that I need for my car. I asked again about the cost of oil change. I was confirmed that it is $140. On Nov. 25, 2025, I went for my appointment; I was told that the cost is $199. I told the service guy Anthony that yesterday I was told the cost was $140. He says: $140 for V6 cars. I said: I gave my full car information that it is LS460 which is V8. So, I refused the service all together and I left the dealership store. I am not satisfied with this lie. They had me drive 35Miles each way for nothing. I do not recommend visiting this dealer for anyone. Be careful of this dealer not to be swindled. Good luck.

Bro it’s lexus, one of the reliable cars and apparently much more competitive in engine power than I could imagine. I had a sport version of lexus is 500 with horsepower close to 500. Idk whether it’s my driving skills or engine performance, but from time to time I made some m5 and mustang owners stay way behind once the green light is on. This is in addition to reliability and btw good interior.

Michael Aleros in Lexus Gothenborg treated me like shit. Worse than that, they want to change my new Lexus brake disc after only two years. I treat my car well. Brake discs should not be in bad condition in this new car. Either Lexus has very bad quality or their workshop in Gothenborg is corrupted. I guess the second is right. I trust Lexus but I guess Lexus dealership in Gothenborg is rotten and wanted to cheat me to change brake discs which are almost new.

my lexus SUV has been my friend for so many years now, never had any issues with mechanical parts and all the electonical parts too, stays rigid, top quality

We had a wonderful experience at the Oakhurst Lexus dealership. Our consultant was mister John B.Lucky. he was patient,friendly and caring. He did everything in his power to find the right vehicle for us.I will encourage any one looking to buy or lease a vehicle to call Mr Lucky. He is the best man to assist them. And you will leave that dealership happy with no regrets.

I recently purchased a brand-new Lexus RX350h Premium Plus, expecting a premium experience in every aspect, especially given the higher price point compared to competitors. Unfortunately, I was extremely disappointed to find that the vehicle came equipped with lower-rated tires, ones that are commonly found on much more affordable, non-luxury vehicles.

Given Lexus’ reputation, I did not expect such a cost-cutting decision on a key component that directly affects ride quality and safety. I reached out to the Lexus Brand Engagement Team to express my concerns and request whether they would consider replacing the tires with a better-rated, well-known tire brand that aligns with the luxury standard Lexus promotes.

Despite opening a case, following up multiple times, and even visiting the dealership, I never received a formal resolution or direct communication from the Lexus brand team. The dealership eventually informed me that Lexus had denied the tire replacement, but I was never contacted by the brand team themselves. To make matters worse, they closed the case without any explanation or engagement, which is extremely disappointing and unprofessional.

I expected far more from Lexus in terms of customer care and brand accountability, especially for a vehicle in this premium segment. I hope Lexus reconsiders how it handles genuine customer concerns going forward.

Trying to contact Lexus Nottingham re buying my car on line . I guess they do not have section staff . Now called 5 times and no reply .

Never ever I had such a great experience from a service center guys. My son and I came to Lexus office in Malmö recently and asked for the help to correct the lights on my son's IS300h.
They tuned it immediately and while we were waiting, offered both of us coffee with Lexus labeled chocolate!
In addition to that they did it for free. What can I say: Great job, guys! You made my son happy!

I got a brand new 2025 Lexus RX450 plug in hybrid. Great SUV, however it has a major deficiency which must be addressed by Lexus.
It is very convenient to start a vehicle remotely, cools it off during summer months and prior to you getting inde. In the winter months you can start it remotely and warm up and defrost the car.
For some crazy reason, Lexus designed it in a way that unless you have a minimum of a 30% electrical charge, you can’t start the vehicle remotely. I would understand if the vehicle would be all electric, but this is a hybrid where there is a regular gas engine. As I live in an apartment in NYC, I do not have an ability to change my SUV regularly. Therefore, most of the time the remote start option is not available for me. What’s incredible is that a simple Toyota RAV4 only requires to have a quarter tank of gas in order to be started remotely and my nearly $80,000 luxury SUV doesn’t allow for remote start unless it’s always changed. I hope that Lexus will be correcting this defect in the design.
When I called Lexus to complain, I was issued a case number and told that they have no idea of if and when it might get addressed.
This truly very sad and I certainly expected a a more serious response.