LG Electronics Reviews 37

BUYER BEWARE - LG are essentially absent in Australia. They do not respond to customer service issues, and even do not respond to the ACCC and NSW Fair Trading after I had to get them involved. The A/C unit we had installed never worked properly from the day it was installed, and despite multiple follow-ups, emails, calls, and then involvement by the regulatory bodies - we could get no response from LG. An independent AC specialist has diagnosed that the unit is faulty, and cannot be repaired.

LG are the essentially a scam operation in Australia and should be avoided at all costs!

Our LG air conditioning unit has failed in an 18 month old apartment block.
Contacted LG "support" 4 weeks ago, and still no progress!
We have provided invoice and serial numbers as requested.
Shockingly they asked my 65 year old husband to access AC units located on the top of our 14 story building to take a photo of the serial number!
Finally providing a service company who do not attend to AC units and haven't for the past 30 years!?
Shame on LG!!

2.5k fridge just stopped cooling after only 5 years. Unacceptable quality. Lg customer service has provided quite poor quality assistance too. Took me nearly two hours over 3 phone calls totalling get someone to text me the details of authorised repairers. First guy said he would text them but didn’t. Second person kept me on hold for half an hour before hanging up on me. Third person managed to actually send the text.
After 9 days without a fridge and countless hours on the phone life really isn’t good. Terrible brand

Avoid LG at all costs.

I have experienced the worst after-sales service and customer support of my life with LG. Once they have your money, LG simply do not care about the customer.

In 2016, I purchased an LG 98” TV for approximately $17,000, marketed at the time as LG’s latest and greatest Smart TV. After just four years, a background software update permanently removed all Smart features and apps, effectively turning a flagship “Smart” TV into a dumb display.

What followed was over four years of being strung along by LG customer service — endless promises, false hope, delays, and zero accountability. When I finally escalated the matter to LG senior management, I was completely brushed off. Their solution? Buy a third-party device to replace the functionality LG removed.

I did not pay $17,000 for a premium Smart TV to be told years later to plug in external devices to restore basic features. If that was acceptable, I would have bought a cheap monitor instead. LG unilaterally downgraded a premium product and then had the audacity to suggest this was an acceptable outcome.

LG’s handling of this matter was insulting, arrogant, and disrespectful. I lodged a formal complaint with Fair Trading and took the matter to NCAT. LG ultimately won on a technicality of time — a delay caused directly by LG’s own customer service dragging the process out until I was pushed beyond the legal window.

This experience made one thing very clear: for LG, winning a case matters more than customer satisfaction, integrity, or long-term loyalty.

I will never purchase another LG product again, and I strongly discourage anyone considering LG from doing so. There are many brands that stand behind their products — LG is not one of them.

Bought 12kg series 9 top load washer. Its a very expensive washing machine with poor results. After 6 months of using it it started leaving brown stains on my cloths. Upon contacting customer service and going through all sorts of troubleshooting they sent a technician who run a cycle with heavy duty scum remover but nothing happened to solve the stain issue. On contacting LG again they said technician would need to come again and I have to pay $450 for the machine to be taken apart for a pressure wash yet I haven't used it for long. I always use proper detergent, do machine wash every 3 months and don't even use my machine often. I have had better performance with cheaper brands for years. Only bought this to use on my white winter quilts but its turned out to be a great disappointment. Not worth it AT ALL. Waste of hard earned money.

Faulty Machine & No Transparency
This LG washing machine, Top Loading 10kg, does not agitate properly, leaves detergent residue and stains, and produces excessive lint despite regular cleaning. The AI mode does not work as advertised, and I was told a 10 kg machine can only take 4 kg in AI mode.
More concerning, LG/the retailer refuse to provide the technician’s report. When a product is faulty, customers have a right to see the service report to understand the issue. This refusal is abnormal and unacceptable.

Absolute nightmare to deal with. My washing machine broke down after 2yrs 9months. Second time its broken down. I have made 16 phone calls to the helpline- they job notes, contradict each other with advice & information, just the worse customer service I have experienced in years. i'm trying to get LG to come to a 'remedy' so I dont have to pay the $700 for the repairs.

My experience with LG in Australia is really good. In recent years, I bought many of their products. One of them is the 77 inch OLED C2.
It started to develop a couple of small black marks on the left side of the screen. The marks weren't particularly intrusive but Under warranty, they organised to get the screen replaced. All done within a week, at home.

Own many LG products, satisfied until recently.

My LG C4 TV is new and still under warranty. Recently LG pushed through a WebOS update to its operating software. This update removed the ability to record while to TV is off! One of the key features of a TV (no point in recording while it is on, I’m watching it).

Complained to LG, that’s when the nightmare commenced.

Their WhatsApp AI chat ‘support’ is like pulling teeth. Unusable nightmare, clearly designed to make people ‘go away’. If you don’t go away you finally get through to a human, who is clueless and unhelpful. All this takes hours. Requested a phone conversation.

Numerous phone calls with different people with different information and ‘solutions’ over a month!

Finally some 5-weeks later they admitted the change was intentional due to some FTA rights issue (which is BS, because you can still record if the TV is on.

The whole experience was a nightmare, didn’t resolve it, involved misinformation or straight lying, and left me hating LG with a passion.

Avoid this company.

Got LG oven from The Good guys 5weeks ago and realised the light wasn't working, reported that to LG and to the Good guys outlet who sold me the oven. In 5 weeks+ neither has the light been repaired/replaced nor do I know if LG or good guys are replacing it.
Not only that, after 1 cycle of the pyrolytic self clean (no cleaning agents used), the rails in the oven have been damaged they're now twisted and no longer do telescopic movements. There's also now general discolouration in the oven, like it's 7years old..

I must say this has been 1 of the worst purchases I've ever made; from the product partially working, to using the so called pyro technology and end up with an oven that looks 7years old after 5 weeks; this has been horrible; and no resolution from both LG and good guys after taking my money. Do not buy LG, stick to the reasonably priced products with similar functions, they're likely to honour warranties quickly and the money you spent won't be too much of a hard pill if anything goes wrong.

Do not buy any appliances from LG if you want them to honour your warranty. We bought our fridge in March 2024 from Harvey Norman. In late July 2025 we realised food in the freezer was half defrosting and noticed that the freezer door would bounce open and shut everytime we closed the fridge. Obviously it seemed as if there was a problem with the freezer seal. After multiple calls and emails and being told that it was "normal" I found the hole in the seal. We were then told that this was not a normal hole and that it was made by a sharp object. Why would I have a sharp object near the seal on the freezer?

The closest LG repair service is 44km away from our house and they told us they do not travel that far away. LG said they would make us pay for those people to even come and look at our fridge.

Harvey Norman has tried to help us but they are also waiting for an answer from LG.

I don't understand why you would act like there was nothing wrong at first. We are not trying to "upgrade" to a better fridge, we just want an exact replacement for a product which is faulty.

I wish I could give zero stars.

My LG fridge completely failed after just 4 years, leaving me to throw out hundreds of dollars’ worth of food. The fridge sat at 15°C and the freezer at 15°C.

I contacted LG through their website and received a call the next day, which I unfortunately missed. I then received a text saying to call between 8am and 8pm. When I called back at 6:15pm, I was told the department closed at 6pm. I mentioned the text, was placed on hold for nearly 10 minutes, and then the call disconnected.

I called again and spoke with someone who asked me to run “troubleshooting” steps — setting both fridge and freezer to the coldest setting and waiting 24 hours. I explained that nothing had changed and this made no sense, but was told to try anyway.

When I asked about booking a technician, I was told that if the issue was deemed not warrantable, I’d be responsible for the service call fee. Fair enough — but when I asked what was considered not warrantable, I was told only the technician could determine that.

I then asked what the service call would actually cost. The answer? I’d have to wait for a technician to contact me within 2 business days, at which point I could ask. Meaning I wouldn’t even be able to speak to someone to book an appointment until Monday — and after that, possibly wait again for parts. So, at minimum, I’d be without a fridge for a week, with no idea of the cost. How is that acceptable?

When I asked about my rights under Australian Consumer Law and refunds for major defects, LG completely deflected responsibility, telling me I had to deal with the retailer instead.

This has been nothing but frustration, poor communication, and zero accountability from LG.

I bought an LG washing machine — my first LG product — and I’m honestly stunned by how bad the experience has been. The machine takes 3 hours and 58 minutes to wash a single load. Nearly four hours. Even when the drum is empty. I contacted support, thinking something must be wrong. But after multiple calls, I was told — repeatedly — that this is normal. Operators tried to justify it with vague explanations about AI and fabric types, but no one could explain how an empty load ends up taking nearly five hours. And then there’s the on-hold music. Ten straight minutes of high-pitched distortion that literally makes your phone speaker crackle. It’s unbearable. I’m convinced it’s designed to make frustrated customers hang up. It’s not just bad — it feels intentional. But it gets worse. They asked me to send a video showing the full cycle — from start to finish — but it must be under 20MB. That’s nearly impossible using standard methods. How are you supposed to show a 4:58 cycle in a file that small? And if that’s not enough, they also require: A receipt The model number And the video must be sent by email only — no upload portal, no support ticket attachment. It honestly feels like they’ve pulled out all the stops to make the process as difficult as possible. Every step seems designed to frustrate and wear you down. This isn’t just a product issue. It’s a customer experience failure. I expected innovation. I got confusion, wasted time, and a support system that feels more like a deterrent than a help. Respect goes both ways, LG. Right now, you’re not holding up your end.

Customer service from lg has been abysmal.
It took from fourth july 2025 to august thirteen to get a replacement remote control because there, staff who are based in Manila.Do not listen to my original request. I spent at least four hours on the phone and at no stage was I put through to a manager despite repeated requests.. I will never buy another lg product again

Ordered a 200hz, 1ms gaming monitor from their official website and they sent a completely different one that was only 60hz and had a 5ms response time.

Talking to a brick wall will get you further than talking to their support staff.

Don't buy from LG, absolute joke.

I ordered the LG 45GX950A monitor 53 days ago. Not only has it never arrived, but LG has ignored every single one of my emails since the purchase. There’s no working phone number, no order update, chatbot doesn't allow you to enter text, no support—just complete radio silence.

Their customer service is functionally non-existent. I've sent dozens of follow-ups and received zero replies. If a company this large can't even acknowledge a paying customer, they don't deserve to operate in e-commerce. This was my first and last order from LG and I might completely divest from all the their products.

Honestly, you're better off using a crowdfunded product site like Kickstarter—at least then you know you're taking a risk. With LG, you pay retail price and just hope they’ll deliver someday, if ever. eBay and AliExpress are infinitely more reliable.

Don’t waste your time or money. I’ll never buy from LG again, and I strongly recommend others stay away.

I purchased an LG 40WP95C-W 40-inch ultrawide 5K monitor for $1,820.59 AUD on 13 February 2025 from Centacom (an authorised LG reseller in Australia). Just over a month later, on 25 March, the right side of the screen turned black after I tilted the monitor slightly upward — a completely normal adjustment.

There was no drop, impact, or misuse. Just a simple tilt.

I immediately contacted LG customer service. They referred me to their official repair centre (Service Scene, Mount Waverley), who told me that the backlight had failed, and the cost of repair would be almost the same as buying a new monitor.

I then escalated the issue to LG’s internal support and even the LG ANZ CEO office, requesting:
• A formal assessment report proving their claim that it was my fault
• A warranty repair or replacement, given it had failed under standard usage within 6 weeks

They refused.
LG provided no technical report or evidence — only generic scripted replies. I spent over 2 hours across 2 live chat sessions asking for proof. None was ever provided. I also received a call where I was simply told again: “This is not a manufacturer issue.”

To be clear:
• This is a $1,600+ premium monitor
• It failed under expected use
• LG refused to take responsibility, provide proof, or honour the warranty

I escalated to Consumer Affairs Victoria, who advised me to send one last letter. But after seeing how concrete LG’s refusal was — and that I’d need to pay ASIC for a company extract just to lodge a tribunal case — I made the call to share this publicly instead.

If you’re thinking of buying premium hardware from LG, be warned:
• Their warranty support may not protect you, even for high-end products
• You may be blamed for normal usage
• You may be asked to prove you’re not at fault — while they provide zero evidence in return

This was a genuinely disappointing experience, and I hope it helps someone else make an informed decision.

- Caleb

I'm experiencing the worst customer service ever with LG Australia. My husband bought me a new LG StanbyME Monitor/TV directly from their official website. The product arrived on Friday, and our initial excitement quickly turned to frustration. From the moment we assembled it, the battery showed serious problems — draining unusually fast. We left it charging overnight, yet in the morning, the TV remained at 1% battery level. After turning it off and on and re-plugging it several times, it finally charged. However, during Saturday's use, the battery died in less than 3 hours, far short of its advertised duration. Another overnight charge resulted in the same issue — stuck at 1% battery level for the past 48 hours. The product is clearly faulty and won't function properly despite our troubleshooting attempts.

I initially contacted LG's customer service through their chat function on Sunday afternoon. Klarenz, who handled my case with a condescending attitude, merely logged a case number without providing any actual help. When I called their center, I discovered it was overseas, and the representative could barely explain the process — simply directing me to send an email, which I did. Today, I tried their WhatsApp service. While one agent seemed somewhat helpful and promised a callback about returning the product, 12 hours passed with no contact. When I followed up on WhatsApp, another dismissive agent, Julian, merely repeated that I should wait for the call or send an email — something I'd already done.

These interactions highlight LG's inadequate customer service and violation of my consumer rights. As this fault occurred within days of delivery, it constitutes a major failure under the Australian Consumer Law (ACL). Consumers are entitled to a remedy when a product is not of acceptable quality, is not fit for purpose, or has a serious defect. In such cases, the customer has the right to choose a replacement or refund.

After insisting via chat that I wouldn't stop contacting them until I received a callback, I finally got one — from overseas again. The call quality was terrible, with background noise from babies and what sounded like wind on a boat, the woman who I talked to was working from home but was very clear the lack of professionalism in her job. After an irritating 30-minute conversation, I was told to wait up to a week for an email about TV pickup, and that I wouldn't receive a refund until they received the unit.

This situation would be entirely different with an Australian retailer like JB Hi-Fi or Harvey Norman, where I'd receive an immediate refund upon reporting a faulty product. Instead, LG has turned this into a nightmare with their outsourced, subpar customer service. It's absurd that I'm experiencing such stress simply because this company can't provide decent customer support. I strongly advise against purchasing directly from LG or their products through any retailer unless you're prepared to deal with AUSTRALIA'S WORST customer service.

Shocking LG Warranty Service – Refused to Replace Broken Part on $899 Vacuum
I’ve been a loyal LG customer for many years, but this experience has completely changed my view of the brand.
While using our LG vacuum cleaner — which cost a hefty $899 — the stick cracked during normal use. There was no accident, no abuse, just standard household vacuuming. The vacuum is still well within its 2-year warranty period, so naturally, we reached out to LG support expecting a simple repair or replacement of the broken part.
To our absolute disappointment, LG has refused to honour the warranty and replace the cracked stick. Their customer service has been unhelpful and dismissive, leaving us with an expensive vacuum that is now very difficult for my elderly father to use. It’s not a complex issue — it’s just a cracked stick that should be easy to replace on a premium machine that should never have broken like this in the first place.
I have had a Samsung washing machine that was out of warranty by a year yet they were able to provide a small part and a service technician out of goodwill to us. Cannot say the same for LG
To add insult to injury, this has left a 90-year-old man with a broken vacuum after paying a premium price for what was marketed as a durable, high-end appliance. It’s appalling.
This kind of treatment is unacceptable, and I want others to know what they’re getting into when they choose LG. If a company won’t even stand by their warranty for something as simple as a structural defect, how can we trust them with anything?
I will not be buying another LG product again, and I advise others to look elsewhere if you value reliability — both in product quality and customer service.

The LG dishwasher has broken down for the second time in the warranty period.
This time close to the end of the warranty. Bought at Betha Living Castlemaine. Reported the breakdown about a month ag. Finaly, I have been informed that it will be another waiting on spare parts! Obviously when it breaks dawn again. HE WARRANTY WILL BE NULL AND VOID