L.G.R Reviews 512

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, unique designs, and excellent craftsmanship. Many appreciate the blend of modern and vintage styles, often receiving compliments on their purchases. The customer service is frequently highlighted as exceptional, with staff members described as helpful, efficient, and professional, providing a phenomenal level of care. However, some people were dissatisfied with certain aspects, such as the customer service being unresponsive in a few instances. A small number of customers also reported issues with product sizing, finding some glasses to be too small or narrow, and others experienced discomfort from nose pads leaving marks after extended wear.

What people talk about most

Product

Reviewers mention positive feedback about product quality and style. Many customers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the glasses,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism and... See more

Service

Clients share positive opinions on service, highlighting the warm, human, and helpful responses from staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, I wasn’t so sure about buying such expensive sunglasses because I was completely unfamiliar with the brand and their quality. But I gave them a chance, and I’m truly extremely happy with wha... See more

Company replied

Rated 5 out of 5 stars

This was my third time getting a pair of sunglasses from this brand. My husband is picky, but he loves their unique designs especially for the summers. He's gone through many sunglasses but this brand... See more

Company replied

Rated 5 out of 5 stars

The delivery was very fast. Packaging and accessories were amazing. The glasses are top quality and they look like it. The design is unique and they are definitely worth it! The customer support was e... See more

Company replied

Rated 5 out of 5 stars

I'd seen these for years online, but it wasn't until I was at their store in Venice that I got to try them on. I was very impressed with their quality and classic styles with a modern twist. The herit... See more

Company replied


Company details

  1. Sunglasses shop

Written by the company

L.G.R srl is an Italian eyewear brand of high-end glasses and sunglasses, started by Luca Gnecchi Ruscone in 2008.

Inspired by Africa, Handmade in Italy...

Written by the company

Inspired by Africa
“Some years ago I was in Eritrea, Africa, wandering through my grandfather’s old warehouse of Italian imports, when I discovered a model of sunglasses from a time long forgotten. These beautiful designs immediately evoked the romanticism of an era long gone by. The merging of two worlds; the adventure of Africa and the glamour of the Riviera. I returned to the original manufacturers and created a line capturing this timeless elegance…” Luca Gnecchi Ruscone
Handmade in Italy
L.G.R eyewear is entirely handmade in Italy by three artisanal families, who build each frame from start to finish using traditional methods of production in order to deliver an authentic and noble product. L.G.R preserves Italian values and heritage through hard work by real people who have spent their lives specializing in this meticulous line of craftsmanship. The result is a genuine product that translates excellence through passion and authenticity.

Fast and free shipping worldwide

14 days return policy

We ship all orders with our logistics partners UPS (worldwide) and TNT (Italy). Depending on your location, the shipping time may take: EUROPE: 2-3 working days UNITED STATES: 3-4 working days REST OF THE WORLD: 5-6 working days

Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 4 out of 5 stars

Quality of Frames are fantastaic as…

Quality of Frames are fantastaic as well as the packaging that it came in. I dinged one star off because I wasn't that impressed with the hinge design on my eyeglasses.

Otherwise love it !

24 September 2022
L.G.R logo

Reply from L.G.R

Dear Anthony,
Thank you for taking the time to write this kind review. We value our custmer's feedback and we always try to improve. Our glasses are made with all the care and attention of a 100% handmade business. We proudly offer a 2 year warranty against manufacturer defects and offer a fast customer service to assist you, so feel free to contact us for any issues or request.
We wish you a wonderful day,
Best Regards!
L.G.R Team

Rated 5 out of 5 stars

Great Lens

Item is well made, as expected from L.G.R. products. They fit the complimenting optical lens very well and the additional case is a great everyday-carry item.

Shipping was a good experience considering how far the item traveled. Packaging was well enough to make sure the item wasn’t damaged. Good overall experience.

26 August 2022
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Reply from L.G.R

Dear Nicholas,
Thank you so much for your kind feedback.
We are happy to hear that you are so satisfied both with your glasses and with our Logistic Service.
Our customer care remains at your entire disposal.
Best Regards.
Team L.G.R

Rated 5 out of 5 stars

I ordered my sunglasses case from LGR…

I ordered my sunglasses case from LGR it is exactly what I wanted, it is beautiful and was delivered right on time for my trip to Europe.

21 August 2022
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Reply from L.G.R

Dear Thipul,
We are so glad you took the time to write this kind review. We are happy you are satisfied both with your product and our Logistic Service.
Our Customer Care remains entirely at your disposal.
Best Regards,
L.G.R Team

Rated 5 out of 5 stars

Great customer service

Fabiana was informative, and worked with me to find a solution. I feel well taken care of, and will always recommend L.G.R for exemplary quality and customer service.

10 September 2022
Unprompted review
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Reply from L.G.R

Dear Matthew,
Thank you for your kind feedback.
Our goal is to offer a high level service day by day and your appreciation matters a lot to us.
Our Customer Service remains at your entire disposal.
Best Regards,
L.G.R Team

Rated 5 out of 5 stars

Fantastic quality

LGR sunglasses are expensive but good value when you consider the style and quality materials and finish. The Orchid Limoncello is stunning and my wife looks fabulous wearing them.

7 September 2022
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Reply from L.G.R

Dear Andy,
Thank you for your kindness. We are sure our Orchid fits your wife perfectly!
We always try to do our best in order to satisfy our customers.
Best Regards,
L.G.R Team

Rated 5 out of 5 stars

An excellent product

An excellent product. Fast and simple service.

2 September 2022
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Reply from L.G.R

Dear Customer,
Thank you for your kind review.
We are glad you are satisfied with all the aspects of our products and services.
Best Regards,
L.G.R Team

Rated 5 out of 5 stars

Efficient

Efficient, professional service.

2 September 2022
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Reply from L.G.R

Dear Soufyan,
Thank you su much for your feedback.
Enjoy your Reunion!
Best Regards,
L.G.R Staff

Rated 5 out of 5 stars

Fabiana was excellent with the customer…

Fabiana was excellent with the customer service provided- fast, informative and efficient. The best service I have received via email from a company.

24 August 2022
Unprompted review
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Reply from L.G.R

Dear Henry,
Thank you for you kind review.
Our goal is to offer a high level service day by day and your appreciation matters a lot to us.
Best regards,
L.G.R Team

Rated 5 out of 5 stars

Extraordinary Customer Service!

Extraordinary Customer Service!

Had a number of questions about ordering and my questions were answered promptly, professionally, and satisfactorily. They went out of their way to make sure I had the answers and tools I needed to make the right ordering decisions.

24 August 2022
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Reply from L.G.R

Dear Lisa,
We are so happy to receive such a wonderful review!
Our customer care tries to offer the best service in order to meet and satisfy the customers' needs. We are at your disposal for any questions or informations.
Best Regards,
L.G.R Team

Rated 5 out of 5 stars

Excellent

The resolution of returning items veey quick & satisfactory.

2 August 2022
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Reply from L.G.R

Dear Adrian,
thank you for taking the time to give us a feedback! We are so glad you are satisfied with our Customer Care Department. We wish you a wonderful day.
Best Regards,
L.G.R Team

Rated 5 out of 5 stars

The most beautifully made frame

Excellent customer service. Fast shipping. Beautiful packaging. And most important of all, a truly outstanding frame. Authentic craftsmanship and superior quality. Timeless and elegant. Absolutely love the company.

22 July 2022
Unprompted review
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Reply from L.G.R

Dear Mikhael,
Thank you so much for your kind feedback.
We are happy to hear that you are so satisfied both with your glasses and with our Logistic Service.
Our customer care remains at your entire disposal.
Best Regards.
Team L.G.R

Rated 5 out of 5 stars

Fabiana was beyond excellent and…

Fabiana was beyond excellent and exceeded the customer service requirements by far. She was of great support to me and facilitated everything on a timely fashion.
I hold my Reunion shades very dearly and i love your product it is so unique and fashionable. Thank you Fabiana and LGR

13 July 2022
Unprompted review
L.G.R logo

Reply from L.G.R

Dear Customer,
Thank you for you kind review.
Our goal is to offer a high level service day by day and your appreciation matters a lot to us. Enjoy your Reunion!
Best regards,
L.G.R Team

Rated 5 out of 5 stars

Excellent Experience

I ordered a pair of prescription glasses (Malabo 01) and I've been trying them out for a few days.

First, the customer service team was very responsive in both Whatsapp and email. My glasses were delayed for a few days due to my prescription, and they gave me the reasoning in an email along with a 15% discount coupon for my next purchase (I like the confidence!). The shipping took a couple of days to the U.S.

I received the pair Tuesday this week and I have been impressed with the quality so far. The glasses look great for pretty much any event, and the acetate construction is both light and sturdy. The hinge is smooth and stays put at pretty much any angle too.

Overall, LGR World is an excellent company. The customet service and the quality of the product are fantastic. You get what you pay for with them.

The only criticism I have is if the virtual try-on was available for all pairs, but this is me nitpicking.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

We have purchased several pairs of…

We have purchased several pairs of glasses and have loved the quality and style of each pair. Most importantly when my husband broke his glasses they sent the correct piece to repair as well as handled the shipping issues related to importing from another country. Customer service was excellent and we highly recommend.

1 July 2022
Unprompted review
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Reply from L.G.R

Dear Julie
Thank you for your kind words. We appreciate you taking the time to share your experience with us. Our customer care's goal is find the best solution to solve your issue.
We remain at your entire disposal,
L.G.R Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. My order was delivered so quickly and I could not be happier with the product received. The color red is amazing - not too bright and not too dark. Would order again without hesitation.

14 June 2022
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Reply from L.G.R

Hiya Ann
Thank you for such wonderful feedback! We really appreciate it! So glad that you love your new L.G.R frames, and we are more than happy to make you a loyal customer :)
Kindest Regards,
L.G.R Team

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