Lhanel Reviews 378

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting quick responses and helpful assistance with various issues, including missing items or product malfunctions. Many found the products, such as the Pilates reformer set and rock stepper, to be well-made, sturdy, and a great value for home workouts, often exceeding expectations. Reviewers also appreciated the prompt resolution of problems, with replacements sent quickly and efficiently, making them happy with their purchases. However, some people experienced significant delays with their orders, with several waiting weeks or even months for items to arrive, sometimes without clear tracking information or consistent updates. A few customers also reported issues with communication regarding order status, feeling that their emails were not received or that they received conflicting information.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing satisfaction and enjoyment, calling it a... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays beyond the advertised... See more

Response time

People report ambiguous experiences with response time, with many reviewers praising quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, often far... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, my order hasn't arrived yet. I purchased item 7 weeks ago on December 12 2025, emailed customer service after 6 weeks. Got apologetic answer, then a week after still no delivery. I... See more

Company replied

Rated 5 out of 5 stars

Am totally amending my review, which was based on having to wait, although now am glad I did, I really enjoy using this, and its surprisingly sturdy in addition to being a low footprint, great home... See more

Company replied

Rated 5 out of 5 stars

I wrote an earlier review regarding placing an order with Lhanel on December25,2025, I still had not received it on February 5th 2026. For some odd reason they were not receiving my emails aski... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really enjoy my Pilates reformer

Really enjoy my Pilates reformer! It’s great being able to do my workouts at home. The Lhanel reformer is easy to use and easy to put away when not in use.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Lovely product

Took a bit of time to arrive but customer service was so helpful and understanding. The product itself is of good quality, love the purple and all the accessories are cute. Really good package with all that is provided.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

Great product. Been using for a couple weeks now and already feel it. Great communication from the company. Great price and love the step by step videos!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love this weight loss…

Absolutely love this weight loss equipment. Its a recommended buy, buy, buy! Its light and easy to fold and store away but still grounding enough for me to do curls, tucks, planks, and tons more.

My results were nearly immediate given the toned body figure I began to display. I use my equipment every night for 10-15 mins before bed, and I wake up ready to go!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend so far

Been using the board for the past three days and I can already tell that I’m about to get snatched!! This Pilates board causes my abs to burn more than any machine at the gym I go to and is more challenging too. Definitely need to stay consistent to get results which I plan on doing. My order lost the gift card and workout videos so I contacted support via messenger and their team helped me resolve my issue. Good customer service and good product. So far I would recommend. I will update my review after using for a while longer. Thanks Lhanel!!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I love the product so far .

I love the product so far . Super easy to use and easy to put away. I was recommended by my Dr to use due to lower back pain from a protruded disk and I’m happy to report after day 3 I have not had back pain.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

I reached out to Lhanel & they…

I reached out to Lhanel & they responded quickly to my questions & offered some awesome ideas for my questions. I have used my new mat twice & I already feel a difference in my abdominal areas. 🙂
Excited about my next purchase with Lhanel! ♡

15 July 2025
Unprompted review
Rated 5 out of 5 stars

So smooth and compact!

Delivery was fast and everything was so well packaged. It glides so smooth and I started feeling the workout from day 1. Can’t wait to see the results in a couple weeks!

14 July 2025
Unprompted review
Rated 4 out of 5 stars

Great product fast shipping only…

Great product fast shipping only problem it did not come with the dvd videos or training guide nor a link to them nor did I receive the 40.00 gift card or code for that either.

29 June 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Tim,

Thank you so much for your review! We're glad to hear that you're enjoying the machine—it's always our goal to create a product that truly satisfies our customers. That said, we also want every part of your experience to be perfect.

To help us follow up and ensure everything is completed to your satisfaction, could you please email us and mention this review? Our team will be happy to look into it further and make sure everything is taken care of.

Thanks again for your support!

Lhanel Team

Rated 5 out of 5 stars

What a fun machine

What a fun machine! Makes working out fun and interesting. I also had to reach out to customer service and they were responsive and got back to me right away.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Not worth the price

The product is very light, easily breakable. Haven't felt any difference. They don't ship everything they say you're going to get for free either. Feel it was a waste of money for the quality of the product.

12 July 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Shona,

We’re very sorry to hear about your disappointment with the durability of the product and that your order was incomplete. This is not the experience we want for our customers. We’d like to sort this out with you directly and will be reaching out shortly to assist. Thank you for your feedback.

Lhanel Team

Rated 5 out of 5 stars

Great Customer Service

I have had a great experience from the time I purchased my Pilates board from the time I had to contact customer service about items I couldn’t find in my delivery and they were able to help me locate them in a matter of a couple of hours.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Best Customer Service Ever!

Not only is the product amazing, the Customer Service is the best I have ever experienced. They respond quickly and were very kind and helpful. I would recommend their products to anyone who is looking for great workout equipment for their home.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to use

The reformer is light weight but efficient. I really enjoy working out on this machine in the comfort of my home. It’s easy to assemble and very helpful for me.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

This is a full body workout!!

This is a full body workout!!
Take it easy because you will feel it the next days!! Your whole body will snap crackle and pop in a good way. Just laying on it an using the resistance to stretch for your back, it will be the best relief of your life. Don't get me started on the mountain climbers, it's the best stretch your lower back. I am sore but in a good way. It's only been 5 days working on this machine and I can already see the toning of my inner thighs

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great At Home System

I am new to Pilates and am so impressed with this Compact Reformer! Grateful there are videos to get started to figure out what will work best in the beginning. My whole family is intrigued and as soon as I figure the basic workout, plan on teaching them too! Also, the customer service model at this company is hands down one of the most responsive, comprehensive team I've ever worked with - thank you all around for creating an at home system that seems to deliver exactly as it specs :-)

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Missing black waist band and 1 pilates…

Missing black waist band and 1 pilates shoe. Send me a $25 gift certificate. Don’t know date missing received box and didn’t open for a while

31 May 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Lucy,

We’re so sorry to hear that your package was missing the black waistband and one piece of sock, as well as the gift card. We’ll make sure this gets sorted out for you. Kindly send us an email at support@lhanel.co so our team can assist you directly and make things right.

Lhanel Team

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