Liberteleather Reviews 

213
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, comfort, and stylish designs, often noting the soft leather and excellent craftsmanship. Many people appreciate the ease of ordering and the overall positive experience, with items often arriving quickly. Reviewers are delighted with their purchases and often express intentions to buy again. However, some people were dissatisfied with the product quality and materials. Several customers reported receiving items that did not appear to be real leather, had a strong chemical smell, or were poorly constructed with cheap components. Packaging was also a concern, as products sometimes arrived dirty or in flimsy bags instead of boxes.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, craftsmanship, and material... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery... See more

Order

Consumers find the ordering process to be positive, with many stating they would recommend and reorder due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because of the Xmas rush, the shoes did take a little longer than expected but they apologised for the wait and gave me back a discount that I was very grateful for. My daughter is delighted with her... See more

Rated 5 out of 5 stars

Consistent well made stylish sandals. Just knowing you have to wait a little to have them made especially for you is reassuring. Its all part of the experience of a well made affordable shoe. The adve... See more

Rated 5 out of 5 stars

Absolutely beautiful purse. 10/10 leather is silky, tassels are perfect. Sits well on shoulder. Shipping was fast, no additional fees or duty to Canada Took a chance on this company as I had never s... See more

Rated 5 out of 5 stars

My sandals are an even better color than on the website, lightweight & comfy right out of the box. The selection , pricing and product fit are really good too.


Company details

  1. Fashion accessories shop

Written by the company

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Contact info

3.9

Great

TrustScore 4 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(213)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

I only got a refund once I proved that…

I only got a refund once I proved that I shipped the sandals back. (I could see that my sandals made it to their location but they only issued me a refund until I proved that I shipped them back). Once I proved the shipment was sent back this is where they suddenly found my return. I saw another comment below with the same issue. I confirm its a practice for them.

14 October 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Mary, We apologies for the inconvenience. As a small business we rely on a third party return centre to assist us with returns. Most returns go through the system correctly and get automatically refunded, however from time to time the system does not process a return and we need to check for the return and issue the refund manually. We are constantly trying to improve our customer service and thank you for your feedback.

Rated 5 out of 5 stars

I love my Amalfi Sandals!

I ordered the Amalfi Sandal because I was looking for a elegant, simple, and comfortable slide sandal. I held off on reviewing them until I could wear them long enough to give an honest review. I get many compliments on these sandals and I love the way they look and how they feel. I'm very happy with my purchase. I usually wear a size 39 but read a recommendation to order up a size, so I ordered a size 40. They fit perfectly.

3 October 2024
Unprompted review
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Reply from Liberteleather

Hi Sophia, As a small business your review means a lot to us, we really appreciate it.

Rated 1 out of 5 stars

Don't buy

Less than three months after buying the Bronte Sandals and only wearing them around nine times (just to go to work, which means I haven't walked a lot in them), the most bottom layer of the sole started coming off. I sent a message asking about warranty and never got a reply. Don't buy with them.

1 August 2024
Unprompted review
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Reply from Liberteleather

Hi Calathea, we hold our sandals to a much higher standard than what you received, the sole should not be coming apart at all. We would like to issue a full refund or a replacement right away. I have tried to look for your message but unfortunately with no luck. If you could message us at: support@liberteleather.com we can rectify this error right away.

Rated 1 out of 5 stars

Caution

UPDATE: After this rating on Trustpilot, I heard from Liberte. They did issue me a full refund, after I provided the tracking number. My advice is to pay for the tracking service if you have to return. I was not issued a return until I proved it was returned via my tracking number, even though I included a return slip with the transaction number inside the returned package. SEE BELOW.
This company is fraudulent. I ordered a pair of Capri sandals. They arrived, but the smell was awful, like burned plastic. They were stiff and uncomfortable and clearly very cheaply made. I corresponded with a representative to return them for a refund. I sent them back, registered mail, but never received a refund. Don't waste your money.

3 August 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Monique, we are sad to hear your experience shopping with us. I have checked your order and we have already issued a full refund back to your original payment method.

Rated 2 out of 5 stars

They look great but that’s about it…

They look great but that’s about it. They’re very stiff in the sole and the smell is awful. I’m sure over time the tight new leather will wear in but alongside the super hard and stiff foot bottom it’s a really painful experience to wear them. They’re probably good for a dressed up summer bbq if you don’t have to walk too much and want to look cute.

21 August 2024
Unprompted review
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Reply from Liberteleather

Hi Katie, we appreciate the honest review. You will be happy to know that we are about to release an updated footbed that is two times lighter with a lot of flexibility.

Rated 3 out of 5 stars

Frustrating

UPDATE: I did in fact receive a refund of my $150 - but still had to spend over $50 returning the shoes to the US.
ORIGINAL POST: Shoes are heavy, plastic smelling and ill fitting. Seems if you order from Australia you receive a US returns address, but if you order from US you receive an Indonesian returns address. The US address appears to be an empty block of land on Google maps! No phone number to contact. Very disappointing for a $$ product

30 August 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi, We are sorry for any confusion our return system has caused. All of our returns are sent to our return facility located in the US, this is a large return facility which we partner with not an apartment. Once returns have been processed refunds are automatically processed back to your original payment method. As a small business we do our very best to offer as smooth of a return service as possible, the last thing we want is for customers to believe we are scamming them.

Rated 2 out of 5 stars

REGRETS

REGRETS. Every time I fail to do a deeper dive into a company before making a purchase, I regret it. Like others before have stated, these shoes HEAVY but worse, they smell so strongly of chemicals I had to put them in my garage immediately upon opening the package. They've been there for a week and they still smell. There's no way I can wear them. I'm also concerned they haven't been sealed properly and were dyed with aniline dye which can leach through skin and cause systemic toxicity. And yes, technically they take returns but the company is in Indonesia and the cost from the US is prohibitive. Hopefully I will have finally learned my lesson and check all sites for reviews before placing an order from a company I've not done business with before.

26 August 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi, we are sorry to hear about your shopping experience, we strive to provide the best product possible to our customers. We hold our sandals to a much higher standard than you described. If you can reach out to us here: support@liberteleather.com we will be happy to issue a full refund back to you.

Rated 1 out of 5 stars

This is not a legitimate website. I was duped.

This is not a legitimate website. I was duped. I paid $100 for a leather bag and what came smelled like chemicals, obviously not leather either. Tried to process a return, but noticed that the return address was at an apartment. So I looked up the apartment of google earth and it doesn't exist. It's the address of something called Planet Express, a shipping company. I'm so bummed, but let this be a cautionary tale. Please don't order from Liberte Leather.

22 August 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Katie, we hold our bags to a high standard and guarantee we use genuine leather, we encourage you to have the bag appraised. Rest assured we are a legitimate company and we have a trusted return process. We use a third party company for returns, as a small business we rely on local services to help us make customer service as fast and smooth as possible.

Rated 1 out of 5 stars

Terrible quality for the price

Terrible quality for the price. You can pretty easily tell that this is bonded or fake leather, despite the company claiming that their products are made with quality leather. The cast metal clasps had unfinished / unfiled edges that were sharp and difficult to put on. The soles are very stiff and have a strange cup to them. The company will not respond to my requests for a return and the negative review I left on the product page of their website was never posted, meaning the reviews you see there are filtered and/or fake. Avoid Liberté Leather.

15 August 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi, we hold our sandals to a high quality and we don't compromise with our leather, we do choose a much softer leather for our sandals to offer more comfort. We are sorry to hear you did not receive a reply. Generally we reply within 24 hours but to not receive a reply is strange, could you please message us at: support@liberteleather.com and we will be more than happy to accept your return for a full refund even if the order has gone past the return policy date.

Rated 1 out of 5 stars

Scam! Don’t order from LIBERTE

Shoes arrived finally & we’re not what i expected. Flat, stiff & clog like & did not fit. The hassle became with trying to return them. They do not provide a return label & the address they give to return to does not exist. I’ve contacted LIBERTE but don’t expect a response. I believe I’ve been scammed. Should have known better

15 August 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi, we are sorry to hear you were unhappy with your order. In regards to the return if you can reach out to us at: support@liberteleather.com we can arrange a return right away for you if we have not already. Our return centre is authentic and guarantee a full refund upon return.

Rated 5 out of 5 stars

Wore these all over sightseeing in…

Wore these all over sightseeing in Rome.. on cobblestone ..concrete ...brick.. they dont fall off your feet.. they have a nice ridge around them that feels like youre in a closed-in shoe rather than a loose sandal.. they are leather and still breathable.. my feet didn't sweat at all in 100 degree weather. Highly recommend ! Wish they came in more colors!

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Not at all what was advertised

Not at all what was advertised. Hobo bag listing had all 5 star reviews, described as thick, top quality leather that would last a lifetime. This is no way real leather, super thin, very soft. I’d be lucky if it would last a week of regular use. There is also not a way to leave a review, so I don’t know where their reviews are coming from?

31 July 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Cat, we would like to clarify the material on our hobo bag. The listing says our hobo bag is made with lambskin, lambskin is known for being thinner and softer than traditional calf leather however the durability is just as strong. We love the lightweight and buttery soft feel of lambskin and that is why we went with it for the hobo bag design. Rest assured the leather has the durability to last a lifetime.

Rated 1 out of 5 stars

REMEMBER US DOLLARS IF YOU ARE IN CANADA PRICEY

Wanted to return but very prices so I kept them. Once I started wearing them they were comfortable. I would not of bought them if I realized ahead of time it was US funds cost me 30% more, they reroute you to a Canada site but it is charged in US Dollars. I believe they are very pricey especially where they are coming from. I am a Mephisto wearer so they are pricey as well but the quality is much higher. I don't believe these will last, we shall see.

15 June 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Kimberly, we are very sorry for any confusion caused. We have implemented a more transparent system on our site to show what currency each person is shopping in, we are always trying to improve our services and thank you for your feedback.

Rated 5 out of 5 stars

A+ Purchase

I love these shoes. They can be dressed up or down. I recently wore them to an informal gathering of friends and then to a rock concert. They were comfortable and easy to walk in. I love the neutral color and know I will be able to wear them with any outfit for any occasion. I plan to wear them when I teach because the thick, chunky heel and the leather make for a professional yet comfortable fit. The toe is not too narrow and the fit in the toe feels good as well. I think they can be worn in the summer, fall, and spring. While the price is high, I feel I will get a lot of wear out of these mules.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

You need to return? You're outta luck

I have been waiting for over a month to even HEAR BACK from what I'm assuming is a sham company, my fault for ordering from what I thought was a legit company. Interesting to read that everyone else had to send their return to Indonesia.....I have a Torrence California address (albeit it's an apartment! Double red flag!) So I'm out $100 but will shout from the rooftops to never order from Liberte.

30 May 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi, Sorry to hear you haven't heard back from us, we generally write back within 24 hours. If you reach out to us at: support@liberteleather.com we will happily help you with your return right away! Our return centre is located in California, as a small business we use a third party returns system. We guarantee a full refund upon return.

Rated 1 out of 5 stars

BEWARE

The sandals looked great but were poorly made. The strap on the back slid down horrendously and I could tell they would cut you a lot. Also stank of chemicals. Returned them and had to pay 28$ in shipping which is a joke. I’m glad I paid for tracking as when I followed up for my refund they said they didn’t get it and to provide the tracking which I did. Company seems shady. Feels like if I didn’t provide the tracking they would have just refused the refund. Would avoid shopping here

7 May 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Chloe, we are sorry to hear you were not happy with our product. We would never not issue a refund back to a customer that has returned a product. Unfortunately as a small business we do not have the luxury large companies have with seemless return processes but we will always refund our customers.

Rated 5 out of 5 stars

Beautiful sandals!

These sandals are so beautiful! Simple design, very comfortable to wear with soft leather. I definitely recommend them to others!

6 May 2024
Unprompted review
Rated 1 out of 5 stars

Dodgy AF

Dodgy AF. Wreaked of chemicals & they are not leather despite their guarantee. The 5 star reviews are either fake or people who don’t know the difference between leather & pvc. The straps are loose and bulge, making them incredibly uncomfortable. Liberte Leather is a scam. P.S. they refund but the buyer must pay postage & handling to return the shoes to Indonesia, which is around $50, time consuming because it’s difficult to send to the address (seems like a market place shop or street side stall) & time consuming. DO NOT WASTE YOUR $$$ & TIME!!!.

18 January 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi, we are sorry to read that your shopping experience was not satisfactory. We stand by our products production using genuine leather, we encourage any customer to have the leather appraised by a local leatherworker. We do not have the capital and luxury of larger fast fashion brands to offer free returns to all our customers but we do offer fair returns. In this case we do not require a return back to Indonesia, we have a return facility in California. The last thing we want is for customers to believe that we are a scam.

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