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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the product, often describing it as beautiful, high-quality, and a perfect, thoughtful gift. People appreciate the excellent quality of the materials, printing, and illustrations, noting the attention to detail and personalized options that make the books special and engaging for children and adults alike. The ordering process is frequently highlighted as easy and thorough, and many consumers are happy with the fast delivery service, often receiving their items sooner than expected and well-packaged. However, some customers also noted issues with their orders, including receiving books in the wrong language, with incorrect stories, or with different characters than selected. A few other people also felt that the delivery was delayed despite paying for premium shipping, indicating a discrepancy between promised and actual delivery times.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful books,... See more

Quality

People report positive experiences with quality. Customers are impressed with the high quality of the books,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers found the ordering process easy,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the attention to detail, wording,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most beautiful gift ever could imagine. Order for my boyfriend fro Christmas as a story with my daughter. They had option in Portuguese and it's amazing cz he is Brazilian and it's just made it e... See more

Rated 5 out of 5 stars

I was scrolling down on the social media when I saw a video like a recommendations for father's day gifts. I looked at it and I loved the personalised book, where you can make drawing images simil... See more

Rated 5 out of 5 stars

I bought a custom book for my wife as a Christmas gift. The book is great! All the materials used for the book are of good quality and the delivery was quick considering it had to ship overseas. 1... See more

Rated 5 out of 5 stars

Amazing website. The book meant to be for my husband and for our daughter and I thought that will be a gift for Christmas for him. It came sooner than I expected but in a good way, came one day before... See more


Company details

  1. Book Publisher
  2. Childrens Shop
  3. Childrens Toy Store
  4. Gift shop

Written by the company

Personalised children’s books. Fanatical about quality and social responsibility. We donate to literacy charities for every book sold. 100% Recycled Paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Five books--European English spelling ($200+ spent)

UPDATE: I look forward to being the recipient of Librio's excellent customer service! They immediately emailed me to explain the situation. When I receive the corrected books, I will definitely edit my "review" from a three to a FIVE!

I ordered five books for my grands. The illustrations and stories are adorable; however, the books have European English spellings rather than American English spellings, for instance, tire (wheel of a car) is spelled tyre. I would love to see the company offer American English as a choice.

6 January 2023
Unprompted review
Librio logo

Reply from Librio

Many thanks for getting in touch. I'm so pleased to hear that you like the books, but I'm very sorry to hear that you were unhappy with the spelling of certain words in one of them.

Our books are usually in American English or agnostic of American / British English, but because this book was translated from the German original by a British translator, we had the British spelling in there. Thank you so much for pointing this oversight out to us.

We’ll get it corrected right away and, as soon as our American English version is ready, we'll send you a copy with the correct text as a thank you for bringing this to our attention.

Apologies again for the disappointment caused but I hope this goes some way to make it up to you and that your grandchildren love their books!

Rated 5 out of 5 stars

I ordered a custom book for my…

I ordered a custom book for my granddaughter for Christmas. They sent to the wrong address. Long story short, the child has no present from her grandparents on Christmas now. The other siblings do. I'm SOOO disappointed.

UPDATE: it turns out the problem was my problem. I put the wrong address on the order. Librio QUICKLY fixed the problem and sent out a new book. Thanks Librio!

25 December 2022
Unprompted review
Librio logo

Reply from Librio

Hi there,
Thank you so much for taking the time to update your review, we really appreciate it and really hope your granddaughter loves her book!

Rated 5 out of 5 stars

Just amazing!

I cannot thank Librio enough. I ordered this item online during the Christmas postal strikes and due to their quick dispatch I received it in plenty of time. The book is beautiful and amazing quality. I had troubles with payment online and they have been nothing short of helpful. The packaging is gorgeous too. The service has been quick, easy and just second to none. If you are debating an order - do it! You don’t regret it!

19 December 2022
Unprompted review
Rated 5 out of 5 stars

A great book

I am very satisfied. The book is wonderful. It is a very personalised gift. The quality of the book is very high. The pressure is very neat. The story is simple and yet magical for children. I really, very much liked to give it away. Thanks to the forest dwellers.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful books and great experience

The books were beautiful and I have always loved how these look and finds can be tailored to the kids. I also loved how it took them on a discovery around Europe which is where they hail from. It was easy to use the website and easy to track the items. All in all a great experience.

4 October 2022
Unprompted review
Rated 5 out of 5 stars

A Nice Surprise

Papa is touch as it was a father n birthday surprise..

Our boy became our son when he has 2.5 years old, we r still amaze at that age he knows that he's adopted. He loves the book, flip it all the time.. from that day, he becomes v happy, singing all the times, tell us often he loves us a lot a lot. Thank u team, u r superb!

28 September 2022
Unprompted review
Rated 5 out of 5 stars

very special gift idea for kids

This is a very special gift idea. I ordered some books for my nephews. It was delivered in 10 days. Also I am very happy with the quality of the printing.

3 October 2022
Unprompted review
Rated 5 out of 5 stars

super cute gift books

I often give the personalised books as gift for a newborn and the siblings and so far everyone loved the books. The handling and delivery is super-fast and the e-mails very nice and cute.

5 August 2022
Unprompted review

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