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Company details

  1. Software company
  2. Video Game Shop

Written by the company

We are an online shop dedicated to offer legal and European software licenses for any operating system or program, at the best price on the market (Office, Windows, Servers, Games, etc.) all while providing the best support possible for all our customers!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sorted issue very quickly great oeople

Had an issue with a licence but they sorted it and was quick to reply to emails and really gave a brilliant service and will certainly use this company again due mainly to customer service great people and thanks ! 😉

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company....scammera

Horrible company....i purchased a software on their sitr which they guatanteed instant download...wqa looking for affinity designer for graphics design...then found out they bascially just named their software the same name as a reputable brand to scam people into thinking its them....so after not realizing and paying their fee..i gave them a chance and waited to see if it as actually worrhwhile...then i never got a download link after days of contacting them only to reasewrch their site a little better and the software was no longer listed on their site. After they never provided a link to download telling me to wait for their admin to handle my issue..i asked whats so complicated about prividing my download link and they kept reposting to wait for admin felt very petty not answering any of my questions, so at their mercy i tried it their way and waited and waited and days later i asked for a refund and they blocked my account. So i thwn contacted paypal and informed them that the company scammed me and got my refund but paypal informed me that the company says they delivered the product to me, which i then informed paypal was not true at all. Do not do buainess with these people. Horrible. Did all this for 30 dollars..lol.well i got my money back.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

This firm is attentively responsive, very reliable, and trustworthy!

I would (and very likely will need to) purchase again from this firm with complete confidence. Their post sale/order support was absolutely fantastic! And very attentive and responsive. My problems (outdated hardware and OS) are often unusually 'complicated.' But these folks were INVALUABLE in helping me get my purchased software installed. They were positively terrific!

8 February 2026
Unprompted review
Licendi logo

Reply from Licendi

Thank you so much for your kind words! It was a pleasure helping you. We look forward to serving you again!

Rated 5 out of 5 stars

First Time

I had an issue with a licence code.
I sent a mail to the support and it solved my problem in few minutes.
This is great!

6 November 2025
Unprompted review
Licendi logo

Reply from Licendi

Thanks for your review! Glad we solved it quickly!

Rated 1 out of 5 stars

They gave me a used key and refused to…

They gave me a used key and refused to refund me

Scammers!

10 October 2025
Unprompted review
Licendi logo

Reply from Licendi

Dear Adam,

We take fraud and misuse of payment methods very seriously. Our payment processor, Stripe, alerted us that multiple purchases were made from your account using a large number of stolen credit cards, all from the same IP address. A few of these transactions were initially successful, but once the pattern was identified, all related orders were refunded and your account was restricted.

When we informed you of this, you threatened to post negative reviews if we did not complete the fraudulent orders. Despite our clear communication and refunds, you proceeded with this review.

To clarify for readers: we did not refuse any legitimate refund request. We acted in accordance with Stripe’s fraud prevention policies and refunded all orders associated with unauthorized payments. Protecting our customers, our business, and the victims of stolen cards is our legal and ethical responsibility.

Sincerely,
Your Licendi Support Team

Rated 5 out of 5 stars

Son responsables y contestan ágilmente…

Son responsables y contestan ágilmente a las dudas que surgen en la instalación del software

19 August 2025
Unprompted review
Licendi logo

Reply from Licendi

¡Muchas gracias por tu reseña! Nos alegra saber que valoras nuestra rapidez y responsabilidad al ayudarte durante la instalación. 😊

Rated 5 out of 5 stars

Excellent Service and Quick SupportTitle:

Review:
I have purchased Windows licenses from Licendi twice. The first time everything worked perfectly. On my second purchase, I had an issue activating the key, but their support team responded very quickly and provided a new working key without any hassle. I especially appreciate the attention and professionalism from Daniel, who handled my request promptly.

I’m very satisfied with the service and will definitely buy from Licendi again. Highly recommended!

30 July 2025
Unprompted review
Licendi logo

Reply from Licendi

Thank you so much for your kind words and continued trust! We're glad everything was resolved quickly and that Daniel could assist you efficiently. We truly appreciate your recommendation and look forward to serving you again!

Rated 5 out of 5 stars

Good products, and very, very good support service

(From Italy) I bought some Office licenses, and I had no problems installing and activating the products. Since I needed invoices according to European laws (I bought the licenses for my Italian company), I contacted their support and in a matter of a few mails they could perfectly fulfill my needs. No hassle with their products, quick and very kind support, what more could you ask? 5 well earned stars from me!

25 July 2025
Unprompted review
Licendi logo

Reply from Licendi

Thank you very much for your review and for trusting us! We're glad to hear everything went smoothly and that our support team was able to assist you quickly. We're always here if you need anything!

Rated 5 out of 5 stars

Uncomplicated and very good service

Uncomplicated and very good service - fast and trustable! Can recommend.

23 July 2025
Unprompted review
Licendi logo

Reply from Licendi

Thank you for your kind feedback! We're delighted you found our service fast, trustworthy, and uncomplicated.

Rated 5 out of 5 stars

Very satisfied to do business with this…

Very satisfied to do business with this company, the service and attention are excellent and my licenses are 100% activated. I bought 3 licenses.

3 March 2023
Unprompted review
Licendi logo

Reply from Licendi

Hi, Carlos, thank you very much for sharing your experience with us! Hope to see you soon 😊

Rated 5 out of 5 stars

Excelent service

I've purchased several licenses from licendi - licenciasdirectas and in the rare events when I had a problem there always was someone behind the chat to help and providing solutions for the problem. I will continue trusting in them as all the process is seamles and easy and I've never felt left on my own when problems happened.

27 September 2022
Unprompted review
Licendi logo

Reply from Licendi

Hello, Victor! Thank you for choosing us. 😊 We are honored to gain you as a customer and hope to serve you for a long time!

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