License Tom Reviews 1,417

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness and patience, especially when guiding less tech-savvy users through installation and problem-solving. Many people appreciate the quick response times and the ease of the overall user experience, noting that issues are resolved efficiently and effectively. The products are often described as working perfectly, with clear instructions and a straightforward installation process, leading to high satisfaction among consumers. However, some customers experienced issues with receiving the wrong product version, particularly when purchasing through third-party platforms, and reported difficulties in getting the correct product or a refund. A few other people also felt that response times were not always immediate, and some experienced issues with product key validation.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good selection of software at competitive... See more

Customer service

People report positive experiences with customer service, highlighting the excellent, fast, and helpful... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting the speed and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Shop

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and helpful support!

Great product and support! As soon as I purchased my software, I got a very helpful step-by-step on how to install it! They also helped me out when I needed to migrate my product to new computer. Highly recommend!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick, responsive and pro-active

The Customer Support is quick and responsive. A wrong product was delivered and they responded within 3 hours and provided a very good solution to the issue. Very few sellers have such a quick and pro-active response. Impressive.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I was dreading having to contact…

I was dreading having to contact support services to troubleshoot my problem. I’m in my 70s and not the savviest computer user. But my experience with License Tom was so easy and successful! Thank you a million times for your support!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience using their…

I had a great experience using their service. I reached out after purchasing a Microsoft Office key, and honestly, I wasn’t expecting to hear back so quickly—but he responded way faster than I thought anyone would. Super easy to communicate with, straightforward, and everything worked exactly as promised.
The whole process was smooth from start to finish, and the price was very reasonable compared to what I’ve seen elsewhere. No complications, no confusion—just got what I needed quickly and without any hassle.
Definitely someone I’d recommend if you’re looking for Office keys at a good price and want to deal with someone reliable and responsive. 5 stars all the way.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick response.

Quick response.

Purchased a groupon for MS Office for PC and MAC. But looks like it does not work for MAC and emailed support and received a quick response. And was asked post a review for resolution.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

David was very helpful

David was very helpful and took the time to answer my questions. He also helped me with the installation and made sure I had the right version for my computer. Good customer service and a smooth experience overall.

28 April 2026
Unprompted review

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