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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items often look exactly as pictured and are made with premium materials. Many consumers are delighted with the perfect fit of the clothing and the stylish, unique designs. The delivery service is frequently highlighted as fast and efficient, with many people receiving their orders much quicker than anticipated. Reviewers also appreciate the kind, responsive, and helpful customer service. However, some customers also noted issues with communication, delivery, and the return process being slow and difficult. A few people mentioned not receiving confirmation emails or tracking information. Additionally, some reviewers experienced minor imperfections like dents or scratches on items, or found that the material quality wasn't always up to par, with specific complaints about necklines not staying in place or sleeves being too tight.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality,... See more

Quality

People report positive experiences with quality. Many customers praise the high-quality materials, perfect... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order. Many customers expressed satisfaction with their orders,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

My order came in two weeks. The dress looks beautiful i got the blue maxi draped dress with a choker collar. The fit is perfect and I am a true size medium. I have no complains other than that there w... See more

Company replied

Rated 5 out of 5 stars

I ordered a dress from Lichi and was so impressed-not only with the quality and fit, but also with the whole unboxing experience. The dress arrived beautifully packed and even had a subtle, elegant sc... See more

Company replied

Rated 5 out of 5 stars

Came in four days which was a shock because I don’t live in Dubai. Quality was amazing and looked exactly like the pictures. True to size, and customer service was so good at answering my questio... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Lichi! The quality, the fit, and the overall style are just perfect for me. Every time I wear something from Lichi, I get compliments - even my friends joke that I’ve been wearing o... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

The Lichi website is so aestheically…

The Lichi website is so aestheically pleasing, and so are the clothes! The order arrived just a few days after it was placed. The fabric and fittings are all good quality, not your average mass market. Really satisfied!

23 March 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Liese,
Thank you very much for your insightful review. We are immensely happy to hear that you enjoyed your experience with Lichi. We cannot wait to serve you again!

Rated 2 out of 5 stars

Misleading tactics and poor service

I have ordered from Lichi in the past and received great items in good time.

Now the service is almost unusable, twice I have tried to order things only to be told they were out of stock after payment. Also, the shipping times are over a month to the UK since they have moved to Dubai despite quoting a 10 - 14 day lead time on their website.
This is the last time I order from them.

22 March 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Emma,
Thank you for your feedback. We are extremely sorry for this frustrating situation. The average delivery time is indeed 10–14 days.
Please rest assured that this is one of a kind situation, and we are doing everything possible to speed up the process, and we apologize for any confusion. Please e-mail us to support@lichi.com, so we can resolve this as soon as possible.

Rated 5 out of 5 stars

The service is very good

The service is very good, the dress is elegent.
The compny member are friendly

21 March 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Aida,
Thank you very much for your kind words! Customers like you inspire us to do better every day.

Rated 5 out of 5 stars

Dress quality👍🏻

I ordered a dress and it is of very good quality. I will order from your website again.

11 March 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Muberra,
Thank you very much for your kind words, we really appreciate it!

Rated 2 out of 5 stars

Great quality clothes but everything…

Great quality clothes but everything else is awful! Customer service experience, communication, delivery time absolutely just not worth the hassle!

Sort out your comms and be transparent about your delivery time to other countries(Uk). Website states 5-7 working days but items arrive close to months later. I have ordered a few times hoping the experience would improve but it just keeps getting worse! Please don’t even bother if you don’t want to get tied up in endless communication of false promises.

8 March 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear KA, thank you for bringing this to our attention. Please note that delivery to UK sometimes takes significantly more time due to customs clearance. We understand your frustration however and will look into this situation, please kindly contact us at support@lichi.com or provide your order information via Trustpilot as soon as possible. We are very sorry for the inconvenience caused.

Rated 5 out of 5 stars

Thanks!

Ordered a trouser suit here recently, fit like a glove. Fast delivery and efficient tracking. Thanks!

20 February 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Sally,
Thank you so much for your kind feedback! We are glad everything went smooth.

Rated 5 out of 5 stars

Out of all brands Lichi is my favorite

Out of all brands Lichi is my favorite. The selection of stylish clothing is impeccable, quality is on point too. My latest order arrived within 5 days. Thank you!

5 February 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Alexa,
Thank you for your feedback and kind words! We are happy you enjoy shopping with Lichi!

Rated 5 out of 5 stars

I've been a fan of Lichi for 3 years…

I've been a fan of Lichi for 3 years now, reached the gold level in the bonus program. I just love their laconic yet elegant style, even over-size is perfect. The quality is so worth it, even my oldest lichi garments look bran new.

9 February 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Regin,
Thank you very much for sharing your experience! We appreciate the feedback and will make sure to delight you with our items in the future!

Rated 5 out of 5 stars

Top notch quality and design

I love this brand. Very classy with elegant designs and amazing fitting. I've been ordering from Lichi for more than three years now - you can never go wrong with them.

13 December 2022
Unprompted review
Lichi logo

Reply from Lichi

Dear Lorem Ipsum,
Thank you so much for your review! We are extremely happy you enjoyed your experience shopping with Lichi. You're always welcome back!

Rated 5 out of 5 stars

Very nice experience

We, me and my mom, have been ordering from this brand for almost a year. The quality of clothes is very good. The style as well. Both of us can always find something that will suit us. Delivery and customer service are always on top. Definitely we will continue to order more in the future.

1 January 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Christina,
Thank you so much for taking your time to write this insightful review, we really appreciate it! We are happy to know shopping with Lichi has met your expectations!

Rated 5 out of 5 stars

My experience with Lichi was amazing

My experience with Lichi was amazing! Love the quality to the thought of the clothes!

25 January 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Dayana,
Thank you for your feedback! We are immensely happy you enjoy shopping with us! We will make sure to continue to delight you in the future.

Rated 5 out of 5 stars

Great customer service, even better dress quality

Most pleasant customer service i have ever experienced! I needed an urgent exchange of sizes because I planned to wear this lichi dress for an event. Not only did they respond very fast, they made absolutely sure I got the dress on time despite a very short time frame! Makes a customer feeling truly appreciated. Dress quality 10/10. Definitely worth the money.

24 January 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Niki,
Thank you so much for your kind feedback! We are delighted to know our team was helpful & you enjoyed your experience with Lichi. We are looking forward to serving you again!

Rated 5 out of 5 stars

Excelent quality

Excelent quality, fit perfectly, fast delivery. Have always received notification about order status. Thank you!

2 January 2023
Unprompted review
Lichi logo

Reply from Lichi

Dear Benatel,
Thank you very much for your kind words. Thank you for being our customer, we can not wait to serve you again!

Rated 5 out of 5 stars

for me i would give Lichi if i could…million

for me i would give Lichi if i could more than a 5 stars
besides the beautiful and classy clothes they have the fabrics and finishing is great also, they’re so trustworthy and i always order from them comfortably because of their great finishing and the customer service so flexible and helpful,
thank you Lichi team

13 November 2022
Unprompted review
Lichi logo

Reply from Lichi

Dear Fai,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying shopping with Lichi. Please let us know if we can help you with anything any time, and thank you for taking time out of your day to leave us this incredibly kind review!

Rated 5 out of 5 stars

For me, Lichi - the discovery of this year!

I just fell in love with clothes Lichi, my acquaintance with the brand began with the Straight-line gold-button tweed jacket, usually I wear size M, but according to the size chart I was more suited to L. I was hesitant about which size to choose - I wrote to the support chat and I got an answer in five minutes. I have chosen L as a result my order has came in about 8-9 days, but web site says that delivery takes from 10 to 14 days. I was pleasantly surprised! The jacket fit me perfectly and I ordered the trousers to go with the jacket. Perfect for the office and for going out. I am satisfied with the quality, but let's see how it behaves in wear. For me, Lichi - the discovery of this year! I'll keep an eye out for new items.

16 October 2022
Unprompted review
Lichi logo

Reply from Lichi

Dear Katherine,
Thank you so much for your insightful review! We are delighted to know our team was helpful & you enjoyed your experience with Lichi. We are looking forward to serving you again!

Rated 5 out of 5 stars

I love it the store

I love it the store, is very clean and classy. The collection I saw it was inspired by “Wednesday”. The other outfits are very elegant as well, a kind of old money style, the fabric is great, the price worth it for sure.
I bought a velvet dress with feathers, I’m obsessed.
I’m going to comeback again 100%.

22 December 2022
Unprompted review
Lichi logo

Reply from Lichi

Dear Srta,
Thank you so much for your review! We are extremely happy you enjoyed your experience shopping with Lichi. You're always welcome back!

Rated 4 out of 5 stars

Great dress for NY even

I really loved the dress that I got from Lichi. However, the quality could have been better. Also, had some threads sticked out inside.
In terms of size everything fit almost ideally (I’m 171cm tall and apparently Lichi dresses aim a bit higher girls but it still look very good).
Delivery was accurate and without any problem.
Definitely will recommend my girlfriends :)

19 December 2022
Unprompted review
Lichi logo

Reply from Lichi

Dear Viktoria,
Thank you so much for your valuable feedback! Satisfaction of our customers is our top priority, so we will surely take it into account, and hopefully continue to delight you with our styles in the future!

Rated 4 out of 5 stars

Lichi is such a beautiful brand

REVISED REVIEW PLEASE READ!

Lichi is a beautiful brand with beautiful clothes. I got my order very quickly and tried everything. Some clothes were too small but the rest were perfect. High quality and very classy. I returned some things. The return label etc went very quickly. It took some time and multiple communication with Lichi to get the money back but they were very helpful and made sure that I got it. Happy with this!

19 December 2022
Unprompted review
Lichi logo

Reply from Lichi

Dear Celine,
Thank you very much for bringing it to our attention.
We are so incredibly sorry you had to go through this. However, we assure you, we have been trying to solve this unpleasant situation continuously with our accounting department. Please do not worry, you will get your refund by any means.

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