Liars and thieves, waited outside before arrival no one showed up, no one called, nothing dropped off at the lobby and says it has been delivered. Used customer support only to be met with automated m... See more
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Customer support needs to be better. Most of the time, my food is delivered way more late than the tentative time. In many cases I have to call the restaurant by myself. This platform does nothing o... See more
Company replied
I've had so far a good experience with Lieferando and its easy to order from the app itself. Its just the delivery time is usually not accurate. But the prices are cheaper and more affordable than Foo... See more
Company replied
The site is easy to navigate, has good filter functions so that you can find the thing your in the mood for fast. The tracking of the food is often times inaccurate.
Company replied
Company details
Written by the company
Einfach Essen bestellen in Österreich via Lieferservice.at! Heute Lust auf Pizza, Sushi, Chinesisch oder Vegetarisch? Wähle aus über 2.000 Restaurants.
Contact info
Netherlands
- lieferando.at
You should know
3.0
Average
7K reviews
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Arrived over an hour late. Terrible customer service
The order said it would be delivered in 20-40 minutes. After an hour, still no order. I called the restaurant and they said they hadn't received it. There was no way to cancel the order and no way to reach human customer service.
It finally arrived after 2 hours. I emailed with customer service twice. They said that they don't support cancelling orders and it wasn't sufficiently delayed to issue a refund or credit. Definitely won't use this service again.
Update: following the company's response below, I emailed again and they said once again that they would do nothing. It seems they just wanted to pretend publicly that they care.
23 April 2025
Unprompted review
Reply from Lieferservice.at
Good morning Loren,
Thank you very much for your message.
I am very sorry that you had such an experience.
Please send us a message with the order number by e-mail to info@lieferando.at or contact us via the usual social media channels so that we can check and process your request.
Best regards
Artum
Team Lieferando.at
I was charged 2 times for same order in…
I was charged 2 times for same order in 2 different days and when I try to call restaurant nobody don t answer also when I try to talk with support in chat ,there is only robot. I wish to have my money back but it seems they are gone and now I am afraid they would use my Card again for orders who I don t own. I tought is safe here but I was wrong.
10 March 2025
Unprompted review
Reply from Lieferservice.at
Hey
We are sorry to hear that.
Please email us at info@lieferando.at or contact us through our social media channels so we can address your concern.
Best regards
Melanie
Team Lieferando.at
Non existent customer service
Non existent customer service. They send the order 2-3 hours later, do not issue a refund and make it almost impossible to contact the company.
12 February 2025
Unprompted review
Reply from Lieferservice.at
Hey
We are sorry to hear that.
Please email us at info@lieferando.at or contact us through our social media channels so we can address your concern.
Best regards
Melanie
Team Lieferando.at
Absolute terrible service
Absolute terrible App. I have ordered at 18:30, the meal should be delivered at 19:12. Now it is 19:33, and nothing here. The new estimate is 19:50. Ridiculous!!!!! What's even more annoying, is that there is no support or contact info in the app. This a company which doesn't respect customers. Stay away from this company
11 February 2025
Unprompted review
Reply from Lieferservice.at
Hey
We are sorry to hear that.
Please email us at info@lieferando.at or contact us through our social media channels so we can address your concern.
Best regards
Melanie
Team Lieferando.at
Super fast delivery and friendly drivers
23 January 2025
Reply from Lieferservice.at
Hi Daniela,
Thank you for the great feedback.
I will pass it on to the relevant colleagues. We are pleased to hear that you are happy with our service.
Kind regards
Serhat
Team Lieferando.at
Hard to contakt them and not helpfull…
Hard to contakt them and not helpfull at all! Terrible
18 December 2024
Unprompted review
Reply from Lieferservice.at
Hi
We are sorry that you have not yet received a response to your complaint.
At the moment, processing times may be longer than usual.
Alternatively, you can contact us via our social media channels.
LG
Mel
Team Lieferando.at
Disgusting experience - NEVER ORDERING AGAIN
I placed an order, it didn't arrive after waiting for 3 hours. I contacted support to refund me my money and they refused to refund me. I don't know what to say, they literally just steal money at this point without delivering the food. How is this even possible.
16 December 2024
Unprompted review
Reply from Lieferservice.at
Hey,
thanks a lot for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Betül
Team Lieferando.at
Reply from Lieferservice.at
Hi,
Thank you for your feedback.
The delivery fees have increased so that we can improve the service and therefore hire more suppliers.
This will also allow us to expand the delivery areas and reduce bottlenecks.
Kind regards
Serhat
Team Lieferando.at
Steal your money and don't deliver food
The app was saying the driver stil on the way and the email received sais was delivered waited 1 hour for my delivery which never arrived and the company refuses to give me a refund this is robbery, completely do not use this app they steal your money, customer service is terrible. Don't want to escalate or give a solution absolutely ridiculous
22 November 2024
Unprompted review
Reply from Lieferservice.at
Hi Filipa
Sorry about that.
Email us with more details to: info@lieferando.at.
We will check the case again.
Best regards
Mel
Team Lieferando.at
Pathetic service
Pathetic service. They lie on your face. The customer service guys say, “according to our systems it says delivered”. When I share the screenshots of what it actually shows. They have no answers.
13 November 2024
Unprompted review
Reply from Lieferservice.at
Hi
Sorry about that.
Send us an email with more details to: info@lieferando.at.
We will check the case again.
Best regards
Mel
Team Lieferando.at
Ridiculous waiting times
Very bad service. They said my order will take between 25-45 minutes, but I had to wait 100 minutes. Never again!
4 September 2024
Unprompted review
Reply from Lieferservice.at
Hi Silvia
Please note that the delivery times stated on Lieferando.at are only an average time. Depending on the order situation, delivery times may vary. The actual delivery time, which is given by our partners, can be tracked in the Foodtracker.
Best regards
Mel
Team Lieferando.at
More then two hour waiting for order
Still waiting for order its like two hour and they can not deliver one pizza it was very bad experience
20 August 2024
Unprompted review
Reply from Lieferservice.at
Good morning Asif,
Thank you very much for your message.
I am very sorry that you have had such an experience.
If you have not received your order, you are welcome to send a message with the order number by e-mail to info@lieferando.at or contact us via the usual social media channels, so that we can check and process your request.
Kind regards
Artum
Team Lieferando.at
Order canceled after 3 hours of waiting, unhelpful customer service
My order was cancelled after three hours of waiting. Customer service ignored my request completely and told me to "do what you want"
Not going to be ordering from here anymore.
28 July 2024
Unprompted review
Reply from Lieferservice.at
Good morning,
Thank you for your suggestion.
We are sorry that your order has been canceled.
We are currently experiencing a high volume of requests, so it will take some time to process.
You are welcome to contact us by email at info@lieferando.at or via the usual social media channels so that we can help you.
We wish you a nice day.
Best regards
Dilan
Team Lieferando.at
Disgusting scammers!
They support scammers food poisoners and pervs because they are the same. You will be without food or expired food and stolen money! They erase negative comments ab bad "restaurants ". They never reply, they send pervs in the night to our doors. If you are lucky they reply they will tell they won't help and you should call the restaurant. We order via lieferando but when comes to problems call the restaurant or they just don't reply. Disgusting scammers. Stay away. I got expired food and stolen money. Not the first time. Hilarious liefeando replies here and i am waiting for days a reply. I contacted you 5 days in row. How pathetic your tentatative of looking good here
30 June 2024
Unprompted review
Reply from Lieferservice.at
Hey,
We're sorry for the inconvenience this has caused.
If you have any concerns or queries about an order, please feel free to send us a message with the order number by email to info@lieferando.at or contact us via the usual social media channels.
We will take care of your request immediately.
Best regards
Christina
Team Lieferando.at
Customer support needs to be better
Customer support needs to be better.
Most of the time, my food is delivered way more late than the tentative time. In many cases I have to call the restaurant by myself. This platform does nothing other than connecting us with the restaurant. and after ordering everything rests in the God´s hand. So I expect more responsibility from your side once the order is made.
12 June 2024
Reply from Lieferservice.at
Good morning,
Thank you for your message.
I am very sorry that you had such an experience.
If you have any concerns or queries about our app or an order, you can send us a message at any time by e-mail to info@lieferando.at or contact us via the usual social media channels.
Kind regards
Artum
Team Lieferando.at
Good overall
4 May 2024
Not so many restaurants options all are…
Not so many restaurants options all are pizza burgers and Chinese
21 May 2024
Reply from Lieferservice.at
Hey,
Thank you for your feedback.
We are very sorry that you are unhappy with the selection in your area.
Please feel free to send us new restaurant suggestions from your area via https://www.lieferando.at/empfehlen.
Regards
Christina
Team Lieferando.at
The food wasn’t tasty at all and the…
The food wasn’t tasty at all and the delivery man came with the food which was all poured into the plastic bag.
6 May 2024
Unprompted review
Reply from Lieferservice.at
Hey Thalia,
Thank you for your message.
We are very sorry for the inconvenience caused.
If you have any complaints about your order, please send an email to info@lieferando.at or contact us via our social media channels so that we can address your concerns as quickly as possible.
Kind regards
Christina
Team Lieferando.at
1.Estimated delivery time
1.Estimated delivery time, as a rule, very precise.
2.App is friendly, easy to use.
13 April 2024
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