I writted question on email support how much delivery cost. they litteraly send me only nummber to contact them per WhatsApp, i contacted them on Whatsapp and they dont answer at all. One simple quest... See more
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very expensive (much higher than local default rates) high cancellation fees (much higher than local default fees) high penalty fees (much higher than local default fees) poor incentives (mass ad... See more
Company replied
The sign up process was confusing enough, then they quote you a price, you're billed a slightly different (higher, of course) price by your utility. The last straw was that another energy supplier bo... See more
I was bam buzzed by a LifeEnergy Rep. In Killeen Tx who was posing as a Reliant Energy Representative. ( My Electric company) 2 days letter LifeEnergy is my New electric company, figure that without m... See more
Company replied
Company details
Information provided by various external sources
LifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
Contact info
2000 West Loop South, Ste. 2010, 77027, Houston, United States
- 844-662-1222
- care@LifeEnergy.com
- lifeenergy.com
1.5
Bad
159 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
We signed up for their service about 5…
We signed up for their service about 5 months ago and have had no problems.
11 October 2018
Unprompted review
Reply from LifeEnergy
Rick, thank you for the 5-star review. We strive to make our customers happy. Should you ever need us, please contact us at Care@LifeEnergy.com
The billing system has been crazy…
The billing system has been crazy making. Twice I received emails telling me my bill was overdue and my electricity in danger of being shut off. Both times I had not received a bill yet. When I called I found I did not owe them any money. It was an unneeded headache.
The electric service has been good and my bill has been lower. If it wasn't for that I would have changed back.
10 October 2018
Unprompted review
Reply from LifeEnergy
Dear Elizabeth, we would like to find the root cause for the issue you have experienced. If you can, email us at Care@LifeEnergy.com so we can investigate further. We want to give customers enough reminders of when their payment is due so they can avoid late fees and disruptions in service, and sometimes this means the messages go out before payments are posted. We apologize if this is what has happened with your messages.
We want your experience to be excellent and are working to ensure that for all customers.
Bad website online pay
Bad website online pay. Having to reset passwords too many times. My only complaint! All other things good!
9 October 2018
Unprompted review
Reply from LifeEnergy
Matt, thank you for your feedback. We appreciate your honesty. LifeEnergy is committed to enhancing the customer experience and we are working with the web team to provide customer feedback leading to enhancements. We look forward to servicing you as a customer. If you ever need us, please contact us at Care@LifeEnergy.com.
Can send an email regarding…
Can send an email regarding satisfaction, but can't send an email regarding upcoming disconnection. On the flipside, it was turned back on quickly.
8 October 2018
Unprompted review
Reply from LifeEnergy
Mohammed, please contact us at Care@LifeEnergy.com. Our customers should be receiving reminder emails in reference to their bill, bill due date, and possible disconnection. If you have not received any of these emails, we will be more than happy to research further to make sure you receive them in the future.
Reply from LifeEnergy
Cherisse, we apologize that your experience with LifeEnergy may have been less than your expectations. We would like the opportunity to make things right, please email us at Care@lifeEnergy.com so that we may connect with you, hear your concerns, and turn this experience around for you.
Like low kw plan
4 October 2018
Unprompted review
Reply from LifeEnergy
Donald, thank you for your lovely note. We appreciate you taking the time to share your experience at LifeEnergy. Should you need further assistance, please feel free to contact us at Care@LifeEnergy.com.
Great service!
4 October 2018
Unprompted review
Reply from LifeEnergy
James, thank you for your lovely note. We appreciate you taking the time to share your experience at LifeEnergy. Should you need further assistance, please feel free to contact us at Care@LifeEnergy.com.
I think a "return" envelope should be…
I think a "return" envelope should be provided for us to send our payment. I have never had a utility provider that did not provide a return envelope for payment.
4 October 2018
Unprompted review
Reply from LifeEnergy
Suggested Response: Dear Valued LifeEnergy customer. We appreciate your feedback. At LifeEnergy, we want to lead the charge in encouraging our customers to "go green." We do that in many ways by offering paperless billing since customers can manage their LifeEnergy account and pay their bill online using the customer portal. Should you need assistance in setting up an online account, please feel free to contact us at Care@LifeEnergy.com.
Rates are super high
Rates are super high , not very forgiving when it comes to going over the 1 thousand kilowat hours they will charge you an arm and a leg
4 October 2018
Unprompted review
Reply from LifeEnergy
Joshua, we value you as a customer of LifeEnergy. We would like to have the opportunity to speak with you to review the plan that you are on. If the plan that you are currently on does not meet your household needs, we may have a plan that better meets your needs. Please email us at Care@LifeEnergy.com.
It feels like i pay more on energy
It feels like i pay more on energy. Once i complete my contract I will probably not renew.
4 October 2018
Unprompted review
Reply from LifeEnergy
Cynthia, we value you as a customer of LifeEnergy. We would like to have the opportunity to speak with you to review the plan that you are on. If the plan that you are currently on does not meet your household needs, we may have a plan that better meets your needs. Please email us at Care@LifeEnergy.com.
When I called about the lower rate…
When I called about the lower rate offer I was emailed, the associate helped me make the best decision by explaining it a lol so I understood. Thank you....so much happier w my new rate plan.
16 September 2018
Unprompted review
Customer service is very much…
Customer service is very much appreciated.
13 September 2018
Unprompted review
Poor Payment Processing
No matter how early I send my payment, with arrival prior to the due date, it is not timely processed and I receive a disconnect notice. Quite frustrating.
8 September 2018
Unprompted review
Reply from LifeEnergy
Hi David, please contact us at Care@LifeEnergy with you name and account number so we can investigate your issue further. Our apologies for the inconvenience and hope you’ll give us the opportunity to review your account.
We have never had issues of any kind.
7 September 2018
Unprompted review
So far so good
So far so good, but every time I pay, they send me a threatening letter that I did not pay on time and they are going to cut off my power. Even when I know I paid on time....way in advance...like not even near late...I have to check my account through their site to make sure my balance is zero...it is kinda frustrating, but not a deal breaker...
30 August 2018
Unprompted review
Reply from LifeEnergy
Hi Michael, we have scheduled for a member of our telephone customer experience team to contact you. Should you have a specific date/time that you would like for us to contact you, please email us at Care@LifeEnergy.com and we will be more than happy to complete based on your request.
Would be nice to have a weekly email…
Would be nice to have a weekly email that details ones daily usage from the past week, compared to the week prior to that. Many of your competitors do that and it’s nice. Otherwise, LifeEnergy seems great.
30 August 2018
Unprompted review
Reply from LifeEnergy
Hi John, thank you for your feedback. We are currently working on providing this option to our customers. Please stay tuned!
I am thrilled with the rate and…
I am thrilled with the rate and detailed usage information LifeEnergy provides.
30 August 2018
Unprompted review
Don’t recommend it
The power has gone out like three times with only a little bit of rain and thunder then the rate we’re paying is a lot. As soon as this contract ends I’ll be changing to another electric company.
30 August 2018
Unprompted review
Reply from LifeEnergy
Hi Janhil, please contact us at Care@LifeEnergy.com with your name and account number so we can investigate your issue further. Our apologies for the inconvenience and hope you'll give us the opportunity to make right on your experience with LifeEnergy.
Have not had any problems with the…
Have not had any problems with the service and I'm enjoying the current low price.
30 August 2018
Unprompted review
Information for evaluating costs for…
Information for evaluating costs for service is confusing and difficult. Cost has ended up being higher than expected.
30 August 2018
Unprompted review
Reply from LifeEnergy
Hi Gary, please contact us at Care@LifeEnergy.com with your name and account number so we can investigate your issue further. Our apologies for the inconvenience and hope you'll give us the opportunity to make right on your experience with LifeEnergy.
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