LiFE Residential Reviews 

Life Residential is great thanks to property managers like Gina, that as very proactive. Gina Ballesteros is great at getting back to me every time I need and fixing any issue or problem I might face in my flat.

I have been consistently happy with the Lettings team (James Healy etc). Property managers have been more uneven, although I am happy with current PM, Leilani Drummey. Responsive, helpful and switched on.

I’ve been a landlord with Life Residential for around 9 years, with the same reliable tenant in place since 2018. Over that time, I’ve paid the company significant fees and expected a responsive, professional service in return.

Unfortunately, my recent experience has been extremely disappointing. In early August 2025, I reached out to discuss converting my property to a let-only arrangement, but despite several follow-ups, nobody took ownership or came back with a clear response. Just before agreeing the latest renewal, a representative I knew from years ago assured me that Life would “work with me to find a solution,” yet after signing, the communication simply stopped.

It’s frustrating to see such complacency after years of loyalty. The team’s poor communication, lack of accountability, and unwillingness to support a simple request have left me deeply dissatisfied. I’m now terminating my management agreement and moving to a different agency that actually values long-standing clients.

Landlords — if you’re looking for proactive service and clear communication, I would think very carefully before choosing Life Residential.

Update: 25th Oct:
After posting my review, Eduard from Life Residential reached out personally, apologised, and resolved the issue to my satisfaction. I appreciate the effort and professionalism shown, so I’ve updated my rating to reflect that improvement. Thank you.

I dealt with Esmee for most my queries. Easy to contact, replies to emails in good time & made the process returning my deposit smooth and straight forward :)

My contract renewal process went seamlessly! I am immensely grateful to Jess Carson for her kind support throughout the process! Big ups LiFE Residential!

I lived in a life residential flat for a year and a half in Birmingham. They were the most unhelpful landlords. We moved into a dirty flat full of rubbish. Throughout our tenancy, they did not fix anything. At one point, we were left without a working lift for three months (and lived on the fifth floor). They were uncommunicative, inattentive, and took as much of our deposit as they could when we left (without justification). Would not recommend at all.

Rosita once again was amazing provided a prompt and effective assistance! Maintenance request handled quickly and communication is always professional. Highly recommend!

Kacey Smail helped us with our contract renewal. It was a very smooth process where she facilitated everything very quickly and gave us what we were looking for, so we will keep using Life Residential as our agents hereafter.

Jessica supported us efficiently and quickly to renew our lease!

I have dealt two years straight with life residential. The staff is very professional and act on the issues promptly which makes their client life easier. The property manager Ms adisa was one of the best property manager i have dealt with. She was brilliant, efficient, smart and has dealt all my issues promptly upto my satisfaction level. Wish we can have more people like her.

From the start to finish, Molly Tilley was incredible amazing, friendly and professional. Molly went above and beyond to support me during the sale of a flat. She made a very stressful process smooth. I definitely will recommend Molly to my family and friends.

Thank you Tara. Really impressed how quickly you got this sorted out for us. Thank you

I have used Life residential a few years now. Great experience so far, with extending the contracts of tenant. Quick response, easy communication with a company.

I have been renting through Life residential for a few years now and have no complaints. My present manager Tara McCrae is excellent. She responds to emails very quickly, is accommodating when arranging visits, punctual and does everything in a friendly but professional way. All the assets needed when you are renting. Thank you Tara

On departure:
£462 to replace a toilet seat
£2600 for 'communal air conditioning bills'
£80 to remove a cup

To say that this is exploitative is an enormous understatement.

I've used Life Residential for letting and managing the flat since I purchased it in 2009. The staff is very helpful in resolving all the different issues arise during the tenancy period. Miss Jessica Carson is very efficient in handling the renewal of the tenancy agreement and has obtained the rent that I expect. She is also very polite and helpful.

Jessica Carson at Life Residential is very responsive and good follow up actions, including calls and emails. This is particularly helpful for people like me usually forgetting the schedules. She gives good advice and updates. This time the renewal process is very smooth and quick.

Employees of Life residential are always responsive quickly and always give time and patience to help their clients.

I have been a tenant with life residential for nearly a year now. Emma the team manager is very helpful and proactive when it comes to enquiries. her customer service skills are amazing. Thankyou for your help.

Gina Ballesteros was really helpful in sorting things when we moved in.