Ben is an absolute breath of fresh air! He has been our life insurance advisor for a few years now, and is brilliant every single time we’ve spoken to him. Ben takes time to understand our family situ... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #36 of 48 best companies in Life Insurance Agency
- #47 of 223 best companies in Insurance agency
- #73 of 169 best companies in Insurance broker
Written by the company
Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.
Contact info
London, Leeds, Milton Keynes, United Kingdom
- 0800 316 3166
- info@lifesearch.co.uk
- lifesearch.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very professional and knowledgeable…
very professional and knowledgeable people. Everything went smooth and quick
Fantastic customer service
I was so delighted to have a conversation through phone with Mr Billy who was amazing, explaining every single step , when the signal wasn’t great, re-explained what need to be understood.That’s what l call customer service to the top. Understand , your customer, explain more, give more detail. The man deserves a reward with a big thumb 👍. Explain your product, give more information, make sure the customer understands. Billy you are 👍💫. If we have people working like you in every industry or business or company, our country will move swiftly with the speed of light, thus increase the turnover or revenue of the business.
Looking forward to sharing a beer or fish and chips with all of you somewhere in a corner of the country.
Super grateful to LifeSearch for…
Super grateful to LifeSearch for helping with my life insurance. Quick, helpful and super friendly service.
Organised a couple of insurances…
Organised a couple of insurances through the help of Connor at LifeSearch. Efficient and helpful service, Connor was professional but also highly personable throughout, which made the sometimes dreary task of organising personal insurances into something engaging and enjoyable. The insurances are also great value and better than the ones I sourced myself online. They also keep in touch with you over time so you have both their independent position and the insurance provider for help, support, and potentially switching products and providers later if needed.
Life Insurance
Enzo was really helpful in explaining our life insurance options and also making it affordable. Even though the process can take some time with health questions he was considerate and helpful throughout.
Finnley McCafferty
Finnley McCafferty - a credit to your business. Great balance of professionalism and banter. Thank you!
May use AI-assist with repliesRead more
Received a call from Rodney today
Received a call from Rodney today, told him I wasn't interested in changing my policy. He just hung up. RUDE

Reply from LifeSearch
Excellent communication throughout the…
Excellent communication throughout the whole process.
Very helpful adviser
Rcommended
Charles was really helpful to find a suitable income protecion cover to match my needs and not getting lost with dozens of providers, and also helpful to clear up all the "small" exceptions that many providers put within the policies. Recommended
All information was given and happy…
All information was given and happy with the lady who dealt with the call
Tony Tapley was brilliant
Tony Tapley was brilliant, very helpful and patient and made a complex process as simple as possible, thank you
Calls bordering on harassment after…
Calls bordering on harassment after telling multiple agents that I was no longer interested, and being given verbal confirmation of my 'removal' from call lists.
EDIT: A funny irony, since LifeSearch replied I have just had *another* call from one of their representatives, who I have now also instructed to remove my details from file.

Reply from LifeSearch
I spoke to Alex who was extremely…
I spoke to Alex who was extremely helpful, he assured i understood everything and made sure i expressed any concerns or questions i had and was very professional and lovely to talk to, he didn’t make me feel pressured or anything which is always a worry , would definitely recommend!
Excellent Service from Ryan helpfull…
Excellent Service from Ryan helpfull throughout. Made experience easier and delightful. Definitely recommend.
Life Insurance
Jason explained every piece of information to me in simple terms. I thought the process was very simple and I would recommend it to a family or friends.
Charles was fantastic
Charles was helpful, friendly and a nice person to talk to. He explained everything well so that I understood what the insurance covers. Thank you Charles and I hope you get that win!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







