I've lost count of how many spas I've ordered from Lifesmart Outlet. I work in the property management industry and have had our fair share of issues with spas. We've never had an issue with Lifesmart... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is hands down the best low-cost hot tub available. It offers more jets than many higher-priced models and is incredibly easy to maintain. This is actually the second time we’ve purchased this... See more
Company replied
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save your... See more
Company replied
Called the 800 number — answered by a live person … within a minute she has my past purchase history. I confirmed what I needed to maintain my hot tub … and THANK YOU for excellent/ respectful serv... See more
Company replied
Company details
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
Manchester, United States
- 1-800-421-0971
- sales@lifesmartoutlet.com
- lifesmartoutlet.com
4.7
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
easy to use site and you had the part I…
easy to use site and you had the part I needed
26 August 2024
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
easy to work website
25 August 2024
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
I love my Willow tub!!!
When I ordered, I was told it would be 5-6 weeks before delivery. It was less than 2. I had a few questions that were answered promptly and thoroughly.
I have never had a hot tub before and the tub I ordered, only had 1 review. I asked about that and they told me it was a new product. Everyone I dealt with was very helpful.
9 July 2024
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations. The Willow is a beautiful, small-footprint spa for an amazing price!
We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Bad delivery process
The delivery was nothing like agreed. The hot tub was delivered at my house in Vermont which is 5 hours away from where I live currently. I was told I would receive a phone call to schedule a delivery appointment. What happened was two guys showed up in my driveway and dumped the hot tub in the driveway. They did not even come to the door of the house to see if anyone was home. I know this because I caught them on security camera. Also I just called about a question on the installation of the hot tub two days ago. And no one has returned my call
9 July 2024
Reply from Lifesmart Outlet
I am sorry for the issue with the delivery...that is definitely not how it is contracted to go. We will be here if there are any issues along the way.
We are here Monday - Saturday (closed on Sunday and major holidays). We also have LiveChat on the website. We do our best to return any missed calls within 1 business day (did you call us or the manufacturer?).
If you indeed called us, I hope you have gotten a call back or tried us again so we could help you resolve any questions or issues!
Thanks from the LifesmartOutlet.com Team
Love our new hot tub!
Love my new hot tub! Delivery was excellent, customer service is excellent! Easy set up and balancing chemicals is way easier than I thought! Best purchase this year! My husband enjoys it after a hard day working outside and I'm a nurse... on my feet all day and it's so nice to relax in the evenings and unwind! The boys love it too... but we have to remind them it's not a pool lol. (The 14 yr old brought his goggles in there 😆) (We set it at 95 for them.) Thank you for an excellent product!
4 July 2024
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
My question was answered quickly
19 August 2024
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Best spa with the most jets ever!
Great service! So happy w my spa! Even arrived earlier than they estimated. Drivers were careful and I got my spa movers to put it on my deck and hook it up same day! We were in our new spa that nite! Luv all the jets! I researched high n low and no one beat this price w that many jets and amenities! Perfect!
19 July 2024
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The replacement cover is larger
The replacement cover is several inches bigger than the original
19 June 2024
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com. We appreciate your feedback; the replacement cover is the OEM cover manufactured by the spa manufacturer, as well.
They did, however, change the cover style about a year ago. I hope the cover is doing its job, in spite of any shift in design.
Thanks, the LifesmartOutlet.com Team
Everything went smoothly so far
Everything went smoothly so far. My order is placed and I’m waiting on next steps.
30 July 2024
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
In the meantime, if you have questions or need help just give us a call!
Very happy
Good prices, fast shipping. Haven’t needed warranty help yet so not sure how they will handle claims. I hope I never need to find out either
13 June 2024
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
And, I agree...the best warranty is one you never have to use!
The person I spoke to was very pleasant…
The person I spoke to was very pleasant and polite. It was a great experience
11 June 2024
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great hot tub!
The whole process went exactly as advertised, after about 4 weeks of production the hot tub was shipped to us. The only difficulty with the plug and play hot tub we got was the cord length. There are very few options for which direction it can be placed because the cord isn’t very long, I’m sure this is a safety feature but since the manual indicates that the hot tub shouldn’t be close to the outlet it’s difficult to get it the proper distance and a nice rotation with the length of the cord. Luckily ours has worked out and we managed to get the hot tub in a good orientation.
24 May 2024
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
And, great note about the cord, which should about 12' in length!
Excellent supplier with good advice and…
Excellent supplier with good advice and fair pricing. Provided accurate details on shipment and delivery.
7 May 2024
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The product is good but the crate…
The product is good but the crate damage is horrible. Looks like the shipper rammed the pallet mover thru the middle of the box. I took pictures
3 June 2024
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Freight damage is the biggest issue we have, so good job getting photos and always remember to mark any damage on the delivery ticket.
Keep us posted if you need any assistance!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.