I thought I was buying a premium walking pad, but I was wrong. The product description did not mention that the walking pad cannot be stored upright, so I have to keep it permanently on the floo... See more
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I recently purchased a walking pad to use whilst I work and I couldn't be happier with my decision! I've been using it daily and am now burning a few hundred more calories each day. Not only has it he... See more
Perfect support. I had an issue with my TR1200, which was bought 4 years ago. it just stopped working. The support was very helpful and in a very short time they sent me a new MCB (internal circuit bo... See more
Had a great experience with the customer service and company. There were a couple of buttons defective due to usage on our device. I contacted them through the website and very shortly after receive... See more
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Company details
Written by the company
Wij zijn LifeSpan Europe, sinds 2019 zijn wij Europees distributeur van de merken LifeSpan Fitness en LifeSpan Workplace. Het is ons doel om iedereen in beweging te krijgen en daarmee bij te dragen een gezond en blij leven. Dit kan je gemakkelijk thuis, fitness en op je werkplek op kantoor, office wellness.
Contact info
Vlaardingweg 62, 3044CK, Rotterdam, Netherlands
- 0031 (0) 85 902 2245
- info@lifespaneurope.com
- lifespaneurope.com
4.3
Excellent
66 reviews
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Defective demo handling initially slow, but corrected
Bought a demo TR5000-DT3. Unfortunately the unit has some issues and I promptly contacted LifeSpan Europe on the day I received it along with videos of the issue.
1. The belt hit the motor compartment on every rotation
2. Squeaking from the panel below the belt
3. Creaking from the panel below the belt
It took some time, but LifeSpan Europe sent a new demo. It came a bit roughed up (scratches, dents, belt looked a bit worn out). But no issues with how it runs nor any noises so far.
So I asked if we could arrange for a new model if I paid the negligible difference.
The new model came, and it unfortunately also had some issues with noise like the first unit, unlike the roughed up demo which just worked as it should.
After testing the new unit I promptly contacted LifeSpan and we arranged that I keep the roughed up demo. I sent the new model and the first demo back, no questions asked using a prepaid label, by having saved the pallet they shipped it on initially.
I also appreciate the trust LifeSpan put in me by having multiple products out of their warehouse to make sure I still had a unit to use during the exchange process.
My only advice is to make sure the treadmill runs well. Use it a lot in the start to make sure any issues are discovered early on. It seems the quality assurance could be better.
The working model has been fantastic to use. It's a whole other experience than the cheap walkingpad competitors. And definitely worth the price difference just in pure usability alone.
Its probably the best we can get on this side of the atlantic unless you're willing to pay 4-7 times more for walkolution which is a whole other segment of products and has a very different feel.
I feel you get the best value here, and after the initial troubles LifeSpan has been good at communicating back and forth.
23 June 2023
Unprompted review
Robust machine, lacks "smart" features
The treadmill itself is very robust. I've been very disappointed with the Bluetooth capabilities and reached out to Lifespan for help twice but received no reply.
26 March 2023
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