Lifespan Kids Reviews 

1,497
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly and are wonderfully simple to set up at home. People consistently praise the sturdy quality of the play equipment, noting it brings immense joy to children and grandchildren. Shoppers also appreciate the helpful support team and seamless ordering process whether online or via collection. Some reviewers were not happy with structural defects, mentioning specific issues like rust, broken parts, or materials failing outdoors. A few other people also felt that waiting months for replacement parts or dealing with missing items was disappointing.

What people talk about most

Product

Customers had positive experiences with product, noting that items are sturdy, arrive quickly, and are easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Quality

Clients share positive opinions on quality, noting that the products are generally well-described, very... See more

Order

Reviewers express high satisfaction regarding the order process, highlighting that it is very easy to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

We could not be happier! The team looked after me so well in making the decision for an awesome swinger for the Grandkids. It arrived quickly and was even better than expected. Highly recommended. Tha... See more

Rated 5 out of 5 stars

We purchased the 'Amber 3 Double Belt Sing set' for our grandchildren. The ordering was easy and the swing arrived sooner than expected. Very sturdy product with all accessories of a high/safe standa... See more

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(1,497)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional delivery

Easy online experience ordering. Delivery exceptional. Ordered late Saturday night, received Thursday, all in good order. Had fun setting up!

21 January 2024
Rated 5 out of 5 stars

Outstanding service

Outstanding service! Another company stuffed me around but lifespan kids confirmed stock was in the warehouse, it was shipped promptly and arrived incredibly fast. Couldn’t be happier with the service and highly recommend!

25 January 2024
Rated 4 out of 5 stars

Great product and fast delivery

Great product and extremely fast postage which meant delivery within 3 days to a regional location in the week prior to Christmas. Only issue was two missing parts, however they are happily sending them out now.

2 January 2024
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Lifespan Kids.
The website is easy to use - picking up is a seamless process from the Office Girls to the Forklift Drivers who put the items in your car - all the staff is Customer Orientated - hard to find these days !
You may be able to get things a little bit cheaper on line but the quality and service at Lifespan is outstanding
Maureen Dare

4 January 2024
Rated 2 out of 5 stars

Quality not strong enough

Hi, the quality of the boat was disappointing, it was a Xmas present for my grandson and the lid broke within an hour, the wood failed where the hinges connect. I think the overall construction needs to be made stronger since it’s for kids.

27 December 2023
Lifespan Kids logo

Reply from Lifespan Kids

Hello Jenny,

We thank you for the comment. Sorry to hear that this broke easily after an hour. Happy to have a look on this for you as this is the first time we received this comment on the cover unless too much force was applied on it which resulted to breaking. One of our team members will look into this for you and will reach out to ask for photos to further investigate with our manufacturer for a warranty claim.

Rated 2 out of 5 stars

Sent quickly but packaged poorly

The item was just sent in its own box. It was beat up because it went by post and had a big difficult to peel post label on the front. It was a Christmas present and while that presentation doesn't ultimately matter, it was an ugly thing to receive. No care was shown.

Short edit to the company's reply. It wasn't Australia Post's fault. They got what they were given, and that was a toy box that wasn't in an outer carton to protect it.

26 December 2023
Lifespan Kids logo

Reply from Lifespan Kids

Hello JG,

We appreciate the comment and we're sorry to hear about how the package arrived. All our items leave our warehouse in mint and sealed condition, making sure it is properly and securely packed for added protection. Unfortunately, we only have third party services to rely on with delivery and we hold no control on the factors that will transpire during the freight's transit. We'll forward your feedback to Australia Post and we will conduct further investigation on this. One of our team members will also reach out to get more details.

Rated 4 out of 5 stars

Ideal swing a little tricky to assemble. …

The swing is adjustable for age which made it a good choice for our granddaughter. Delivery went well, good communication and arrived in good time. My son had a little trouble assembling as some holes were not in the right place and some fittings where not correct. But he resolved these and it looks great. Seat is also very sturdy.

26 December 2023

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