Life Time Fitness Reviews 

Don't join. Worst gym I've been to.

Unprofessional and poor customer service. Support hate and genocide.

They cancelled someone's membership after they entered—just because they were wearing a T-shirt with a message of what's happening right now. Silence is complicity

To Whom It May Concern,

I have been affiliated with your organization several times over the past 20 years, beginning with the acquisition of my private club in Houston, the University Club a highly regarded tennis facility. Since relocating to Minnesota due to marriage, I have maintained a lifetime company membership and expect to be treated with the same level of respect and professionalism afforded to all members.

While I appreciate the recent renovations at the Minnetonka location and recognize that many of the front desk staff conduct themselves professionally and courteously, my recent experience this past Saturday was deeply disappointing. I encountered behavior from certain trainers and front desk personnel that was dismissive and, frankly, disrespectful.

It is also concerning that some staff and members seem to make assumptions based on my Texas accent, including unfounded political judgments. Regardless of personal background, all members deserve to be treated with fairness, dignity, and respect especially those who have been longstanding supporters of the club.

I bring this to your attention not in anger, but with the hope that management will reinforce a culture of inclusivity and professionalism across all locations. I remain committed to the values of your organization and trust that my concerns will be addressed appropriately.

I was harassed and physically touched by another member at the Shenandoah, TX location after asking her to clean chalk off shared gym equipment.

Other members had witnessed it and alerted staff. I was told the incident would be reviewed on security footage.

When I followed up, management claimed I “touched her first.” Then they changed their story mid-conversation to “you both touched each other.” They also told me there’s nothing they can do—and that they “can’t guarantee anyone’s safety.”

The woman who mocked me and put hands on me is still allowed to train. No consequences.

Lifetime Fitness claims to promote safety and respect. But they’ve shown me that when a woman is harassed and speaks up, they’d rather protect a paying member than uphold their values.

This is not a safe space—and I want others to be aware of how little support you may receive when you do the right thing.

Staff kicked out a gym member for wearing a shirt that says “Israel kills children”
No public apology, you shouldn’t be in business.
Boycott this gym.

we dont support genocides

Manager caught on video, bigotry and callousness shown to a paid member who was 'terminated'.

Don't go to this gym. This gym is all about politics and corruption. Rather than focusing on exercise, the managers are busy on invading in someone's personal space.
Just for wearing a T-shirt written "Free Palestine" they kicked that guy out of gym. AWFUL!!!

Hi, I was a client, and I got disgusted customer service in life time club, nobody took care and never provided the phone number of the manager of lifetime us , I need to contact with general manager of the US
My name is DM, I was moral and psyche abused and assault public by your worker unprofessional manager ANGELA IN DUMBO BROOKLYN LOCATION , I finished the police report, talked to my layer , and I need to contact with real manager in US , not domestic. Because I spoke with manager BAb, and she never was professional, but continued the appropriate customer service.

I DONT RECOMMEND ANYONE, ITS COMPLETELY WASTE MONEY AND THEY DONT APPRECIATE, DONT RESPECT THEIR CUSTOMERS, THEY BEHAVE WITH CUSTOMERS LIKE WE ARE THEIR SLAVES, NOT CLIENT. THEY HAVE MOST HORRIBLE MANAGER TEAM!!! THE MANAGER IS THE FACE OF COMPANY, IF THEIR MANAGER SO UNPROFESSIONAL SO WHAT WE CAN SAY ABOUT COMPANY!! IN NY A LIT OF HIGH LEVEL CLUBS, SO I RECOMMEND YIU DIFFERENT CLUBS NO LIFE TIME

I am a long time Lufetume member and enjoy the Bur Ridge facility. However for the first time in more than 10 years U left my high end water bottle in the men's locker room. I called to see if it was turned in and was told about their new policy. They won't say or check like they used ti do. You can only go in and check. Of course by the time I get there the waterbottle will be gone. This new policy is very customer unfriendly. You would think that for a more than 10 year member someone would take a quick look. Treating long term customers like garbage is a good way to loose long term customers.

Equipment is outdated and rusty. Tread mills belts worn and grinding.

Expensive membership fee and Rude staff won't let you take a shower. Towel short supply and crowded really bad experience don’t buy membership from this gym you will regret.

I have had wonderful experiences with the Lifetime Fitness locations in the

Twin Cities (Minnesota).

Each one is usually different, though, each one I have visited so far (7) has an interesting Power Plate unit...which is my number one reason for coming to Lifetime Fitness in the first place.

If one gets too comfortable,  though, it seems some of those long time entrenched members might complain about u....😅

One time over a month ago - I fell asleep on one of the lounge chairs in a Diamond Lifetime Fitness. ..That's definitely a no, no..🤪

Another otherwise wonderful quite wealthy area Lifetime Fitness location had a few members eventually having a cow over my wearing veri comfortable sandals (& I have been doing so for over 3 years @ many LA Fitness locations⚡️)

So one moves on as there r so other many wonderful locations to visit...like the wonderful Lifetime Fitness in Chanhassen for an example ❤️

It’s a still 5 star opportunity for me anyway🎶

PLEASE BE AWARE OF LIFETIME FITNESS CLUB MEMBERSHIP CANCELLATION POLICY AND THE PAINFUL PROCESS YOU WILL BE SUBJECTED TO WHEN YOU TRY TO CANCEL YOUR MEMBERSHIP:

I rarely do any review but I don't want anyone else to go through the painful process that I went through that is why I am doing this review.

This review is for Lifetime fitness club located in Lawrenceville. This location is always very crowded.

As many other reviewers have reported, cancelling a membership at lifetime is practically impossible.

I requested cancellation of my membership effective as of 12/7/24 over the phone. I was told to send an email to their Sugarloaf location which I did. I also logged on to Lifetime App on my phone and canceled my membership as they advised.

Nothing had changed when I called a week later to confirm that my membership was cancelled. I was then told to stop by the membership desk in person which I did, the person at the front desk assured me that my membership will be cancelled but I will be charged again in January 2025 but I will be issued a refund with cancellation effective date of 1/7/25.

I was charged for the month of January 2025, I kept waiting for refund for the remainder of January which I never received.

I was charged again for February. I called their front desk today to find out what is going on and why I keep getting charged for a membership that should have been canceled effective 1/7/25.

I was put on hold multiple times & every time I had to explain my story to each person. Finally when I spoke with the 3rd person, he said that we have no record of your cancellation request. He acknowledge that he received my email dated 12/12/24 requesting cancellation but insisted that because they don't have a record of my clicking on some link that they sent me over email, he was not going to be able to refund the residual fee for January.

I ended up wasting over an hour of my time & he 'graciously' agreed to issue the refund for February which just started. When I told him that I have not been back to the club since after 12/7/24, he said that our memberships are not based on the use, our memberships are subscription based, you will be charged whether you use it or not.

SINCERE ADVICE TO POTENTIAL NEW MEMBERS:
BEFORE YOU BECOME LIFETIME CLUB MEMBER, BE WARE OF THE DIFFICULTIES YOU WILL FACE WHEN YOU ATTEMPT TO CANCEL YOUR MEMBERSHIP. IN THE END, YOU WILL END UP PAYING MORE THAN WHAT YOU SHOULD BE CHARGED

0 stars racist / fascists Gym. Boycott this place and its owners forever.
I will never purchase anything coming from anyone involved in the ownership of this place.
Your names have been noted in the boycott book.

those children killing losers banned someone for wearing a shirt.

This gym is racist and does not allow freedom of speech and sympathies with genocide. They are happy to see innocent people killed.

Shocking customer service. Racist staff