LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. #32 of 66 best companies in Weight-Loss Service
  2. #83 of 229 best companies in Fitness and nutrition
  3. #14 of 36 best companies in Meal Delivery
  4. #14 of 36 best companies in Wellness Programme

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Something needed to change…

It was imperative that i lose alot of weight for health reasons and i never thought i could do it.. As soon as i started Lighterlife the weight came off me very quickly and in no time at all i lost 5 stone and went from size 28 to size 12 and i have kept it off for 2 years now..I really liked the way the weekly zoom meetings with my mentor Neil taught me to think before i reach for food and taught me that i spent alot of time eating when i wasn't hungry.. The meetings with Neil taught me so much about my relationship with food and gave me great curiosity and awareness about the reasons why i turned to food in times of stress. Now i think before i reach for that bar of chocolate when i'm upset and am fully aware that any comfort i get will only last for seconds and will not change anything..With Lighterlife you are given the tools to enable you to keep the weight you lose off so that you don't go back to old coping habits of eating when you need comforting.. With that knowledge and insight you can manage your weight better and be the size you want to be.. The strategies my mentor Neil taught me will ensure that i will never put that 5 stone back on.. I said 'goodbye' to it forever . Gerry Robinson

27 June 2024
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your weight loss Gerry- Thanks for your lovely review

Rated 5 out of 5 stars

Amazing support

Neil has been absolutely amazing support in group sessions and to me individually.

He really listens to what you have to say. He questions what you say in a caring and constructive way to help you to make you think and open your mind. It's done in such a lovely caring supportive way. The reframing of thoughts has been so powerful.

Not only has this helped with my relationship with food. I have been able to use the calming techniques with other occaisional stressful situations such as parenting.

Thank you Neil.

23 June 2025
Unprompted review
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Reply from LighterLife UK Ltd

Fab feedback. Thank you Sarah

Rated 5 out of 5 stars

Lighterlife improved my food relationship

Lighterlife afforded me the chance to take a break from traditional food whilst i addressed the real challenges in my head, my negative and destructive relationship with food, using it as a tool for comfort whilst eating my feelings. The mentoring support is second to none helping me to address these issues and build a new healthy relationship with food.

22 June 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for taking the time to write this review Caroline

Rated 5 out of 5 stars

Best thing I have done for myself

Best thing I have done for myself, really great support with wonderful mentoring from Natalie.
Food packs and bars tasted great, diet food should not be horrible and LighterLife have brilliant tasting products which helped me lose 5st in 5 months.
Great plan to follow and would highly recommend LighterLife if you want great support, tasty food and great friendly groups to chat and support each other through your own fantastic change, the results are fabulous ☺️

19 June 2025
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your results- thank you for your review

Rated 5 out of 5 stars

Lighterlife changed my relationship…

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was consuming 100% of my recommended daily vitamins, made sense to me. I found sticking to plan easy and was supported through maintenance by my lovely mentor Tracey Rawson. I've maintained my 5 stone weight loss for the past two years and 100% would recommend this plan to anyone hoping to loose the weight forever!

18 June 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your lovely review

Rated 5 out of 5 stars

Absolutely love the plan

Absolutely love the plan! It has changed my whole life! Both mental health and physical health has significantly improved! I would also love to see a 4 week subscription plan option in the future maybe especially for those who want to manage weight long term using lighterlife!

16 June 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your feedback and your lovely review Emma

Rated 5 out of 5 stars

BRILLIANT

I joined lighter life in January 25 and finished my 12 week total fast On the 2nd April.I can honestly say that I have tried many diets and this one is the best. My mentor Judy Hoskins was brilliant she help enormously and was there every step of the way.
All I can say is if you are thinking of joining then go for it!

17 June 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thanks for your review Jeanette.

Rated 5 out of 5 stars

Thank you Lisa Blair!

I’ve had a fantastic time on the LighterLife diet, and have really enjoyed the food packs and bars. The group Zoom sessions were really helpful and our mentor, Lisa Blair, was so supportive and helpful throughout. I’m looking forward to starting the Management program with Lisa very soon.

1 June 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

What a great review- thanks Amanda

Rated 5 out of 5 stars

Don't try and do-it-alone

It is so liberating to shed those kilos of adipose! The programme is really well considered and I very much valued the closed-group weekly zoom meetings during total-fast. I have great support from by my mentor Neil (Spencer Mothersole - what a great name!)
The ongoing support as you transition back to food is critical. LL gives you ongoing access to open support groups and ongoing contact with your mentor.
I wish I'd come back to LL sooner - I did it 20 years ago (well before zoom!) and then I slowly-slowly regained. I think I was ashamed that this had happened and just tried either pretend it didn't matter or that I could do-it-alone. That's a mistake - everyone needs support to really (re-)examine your relationship with food and develop a healthy one.
The drugs (GLP-1 agonists) might be good but you still need to "do-the-work" of learning what's behind your unhealthy food habits i.e. what is the emotional stuff behind your eating patterns - and get the tools to change.
Thank you Neil - thank you my support group fellow-travellers.

31 May 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Tracey

Rated 5 out of 5 stars

LighterLife success with Lisa

Lisa has been my mentor and having her along with the LighterLife meals has given me the determination to lose weight I thought I never would, the best part, I never felt hungry and the meals and shakes are lovely, especially the Thai curry and the strawberry milkshake, you don’t feel like you are on a diet. Lisa runs weekly groups which are really inspiring and give you the chance to meet and chat with other members.
I know I wouldn’t have succeeded on my own, knowing Lisa was always there with words of encouragement and support or ready to pick me up if I had a wobble was just what I needed.

28 May 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Louise.

Rated 5 out of 5 stars

My weight loss journey

"Throughout my life, I’ve tried running, various exercise routines, and multiple diets, but nothing ever gave me the results I was looking for—until I started my Lighter Life journey. Since joining, I’ve lost 9 kilograms in just one month and one week! I’m currently on the 12-week Total Fast Plan, and I’m feeling more confident than ever. My mentor, Tracy Simpson, has been an incredible support, always encouraging me and helping me stay focused. I truly believe this is just the beginning, and I’m excited to see how much more I can achieve in the coming weeks. Thank you, Lighter Life!"

24 May 2025
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your weight loss so far Winnie. Thank you for this lovely review.

Rated 5 out of 5 stars

An excellent programme with great support

I have done LL before, and had to come back as I had “slipped” owing to a lot of stress. The materials, packs and programme have improved so much. The zoom meetings work really well to keep my head straight and my mentor Neil Mothersole-Spencer has been incredibly supportive. He can be tough when needed but has really help me.

8 May 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your lovely review Kate. So Pleased you are happy with the new materials and the support from your Mentor.

Rated 5 out of 5 stars

Really enjoyed the recreating me for…

Really enjoyed the recreating me for last three months - Tracy Simpson the mentor I had was very helpful and supportive- looking forward to losing some more weight over next few months

7 May 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your lovely review Vicky

Rated 5 out of 5 stars

Closed group is amazing

Closed group is amazing we all got on well with each other had some fun times and some sad times some have gone on to management will miss them but hopefully can Tex or ring also I would like to thank you Neil so understanding not judging treating us all same I felt good wen he was talking he made you feel special you great mentor Neil and I’m so glad I’m taking this journey again with you your the best 😘

1 May 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for taking the time to post this lovely review Patricia.

Rated 5 out of 5 stars

Life changing

Having tried lots of diets, Lighter Life's different approach is life changing. The use of CBT which our mentor, Amber, uses in our weekly meetings ensures that we consider our interaction with food. I have been able to reflect upon my actions and have been given appropriate techniques to manage cravings. Amber is a very caring mentor who provides support and encouragement at all times. Thank you.

10 April 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely feedback Geraldine. So pleased you have had a good experience with your Mentor.

Rated 5 out of 5 stars

LighterLife saved my life

LighterLife saved my life. I joined the 12 week premium closed group at the beginning of January and my Mentor is Hazel Harrod. She’s simply the best. Brilliant support. Always there at the end of the phone or text with unwavering support. LighterLife guarantee a loss of 3 stone over the 12 weeks on the Total Plan. I’ve lost 4 stone in just 14 weeks.

My closed group has ended now but I’m now part of another support group heading towards my goal weight and then onto managing my weight for life.

I’ve read some negative comments on here and really cannot understand them. The food packs are tasty and give you all the nutrients you need. It’s just so simple. No counting calories. No weighing out portions.

Ordering is easy. Delivery for me has always been within a couple of days even when I’ve ordered at the weekend. And the one time I did contact customer services they were polite, understanding and extremely friendly.

Anyone thinking of joining this plan please please give it a try. Honestly my life is so different. I’m healthier and sleeping better than I have in years.

All the years I’ve fooled myself it was because of menopause but no, it was because I ate myself fat and unhealthy.

I really cannot sing the praises of LighterLife and Hazel Harrod enough.

6 April 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your amazing review Wendy. Well done on your weight loss. So pleased you've had such a great experience on the plan and with your Mentor.

Rated 5 out of 5 stars

Life changing Journey

Hazel Harod is my mentor and she has been my rock throughout my Lighterlife journey.
Since joining I have lost 4 stone and without Hazel and the group weekly meetings I have learned alot about myself and where I want be.
Its given me an understanding on making healthy life choices.
Its not just a diet its a journey to your life. Im truly grateful for being introduced to Lighterlife its the best decision i have made to make life changes.

19 March 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your lovely review Rina. Well done on your weight loss.

Rated 3 out of 5 stars

Proceed with caution on a VLCD

In his fantastic book ‘Why We Eat Too Much’ bariatric surgeon Dr Andrew Jenkinson cites Lighter Life as the absolute peak of being able to lose loads of weight. Then, without exception, the best way of gaining it all back again, with a little bit extra into the bargain. He goes on to give some insights into the reasons why this is, not least of which is that the LL business model relies on returners, not just those on their odious Maintenance Plan but those for whom weight loss is impossible any other way. Because once you’ve done one VLCD, it’s like your metabolism becomes resistant to any sensible form of weight loss. I am absolutely in this category, and I would advise anyone looking at any VLCD, not just LL, to consider yourself warned.

Lighter Life is probably one of the most hardcore of the lot - Exante, Slim Fast, Cambridge - all allow you a little bit of real food. Lighter Life? None. Nothing but a steady and unrelenting stream of ultra - even hyper - processed non-food, called Foodpacks, probably because no standards agency would allow them to use the F-word to refer to what are essentially protein powders and vitamins mashed together to give the vague appearance of food. I’m a bit baffled by reviewers referring to them as ‘delicious’ and ‘varied’. They really aren’t either, unless perhaps you were a terrible eater before you embarked on the diet in which case they possibly are an upgrade from takeaways. And can tolerate a permanent sensation of chemical burn at the back of your throat for 3 months.

Oh, and you’re allowed gallons and gallons of water - 3-4L per day - punctuated by black tea or black coffee. Unless you want to purchase some of their ‘delicious’ water flavourings (yet you’re not allowed any other artificially-sweetened beverages….funny that….) but honest to god if you can tolerate drinking litres of artificially-flavoured cack on top of the artificially-flavoured cack you’re eating, you have a stronger constitution than I. Mine’s been all water and black coffee.

Full disclosure, I did not take up the offer of the counselling/CBT with the TotalFast package. Great respect to LL for offering that although a lot of it will be marketing-driven - I’m sure the counsellors push the Maintenance Plan to keep your business, on top of what I’m sure is genuinely sound advice. The counsellor did attempt contact a few times but obviously took the hint that I wasn’t interested and didn’t push it, so respect again to LL for accommodating my preference. Why didn’t I take it up? I know why I’m overweight (multiple medical reasons - not T2 diabetes if you’re curious, my HBA1C is perfect), I enjoy a good, healthy diet and cook whole foods, from scratch most days of the week, I never keep crap food in the house because I know I’ll eat it and have a pretty in-depth knowledge of all things nutrition. The CBT stuff? The amount of CBT I’ve had over the years for so many things is a whole other thread.

So do I feel ‘healthier’ almost six weeks in? Truthfully, no. Yes, my clothes are heading back to my preferred state of looseness but again, if you’ve started LL from a terrible baseline diet, you probably would feel better as your nutrition profile is probably better on the LL pre-mixes. Me? Well, after four weeks of following it religiously, my mood, energy levels and bowels were not so much on the floor as in the basement. Waking up at 2am with an absolutely roiling stomach and swinging between constipation and diarrhoea long after the ‘keto flu’ should have passed in combination with lethargy and misery indicated that it was probably my normally pretty perky gut microbiome screaming for help, wanting to know where it’s steady supply of pre- and pro-biotics from plant sources had gone, and what had it done to deserve the relentless onslaught of fakery masquerading as ‘food’. Within a day of adding a teaspoon of milled seeds and a tablespoon of frozen blueberries to the porridge, adding a forkful of fermented sauerkraut mid-afternoon and a couple of mushrooms to the ‘spag bol’ in the evening, I was sorted out and now have a stock of low-carb veg to see out the full 12 weeks of the plan. No, Lighter Life, your fibre powder cannot substitute for the real thing. A word on the ‘keto’ aspect of LL - it’s only ‘keto’ because it’s so low in calories, not because it’s low carb. That really only serves to drop the calories, because a true ketogenic diet is high in fat - but they’d never be able to keep the daily calorie count at 600-700 with that. Plus, I shudder to think how they’d work fat into those awful powders.

So I will enjoy being closer to my ‘old weight’ for the weeks/months it lasts before yo-yoing back up again. No, I have no interest in the Maintenance Plan because if I never see a Foodpack again it will be too soon….until the next time I’m miserable about being fat.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Fisher LighterLife Leeds

Tracey Fisher LighterLife Leeds - mentor
Tracey has been a rock and a light.
Her steady, consistent support and the weekly zooms have helped me stay focused and motivated. I have lost 4 stone and her advice and support have been invaluable.
She walks the talk and this makes it all the more authentic and effective.
I am super grateful and looking forward to a lighter future because of it!
Thanks :-) Lyall

13 February 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

So pleased you're happy with the support your Mentor is giving you. Thanks for your review.

Rated 5 out of 5 stars

Lost 5 stone with Lighter…

I’ve lost over 5 stone with Lighter Life in the past year. My Mentor is Tracey at Lighter Life Leeds and she has been amazing! Always positive, inspiring and encouraging, Tracey is a fantastic mentor. If you are struggling with losing weight, try Lighter Life. The eating plan is varied and you will find you sleep better, have higher energy levels and generally feel better. It might seem costly but you actually save money as you are not eating out, buying expensive coffees etc., It’s a 12 week commitment… it’s not a lifetime! Put yourself first and look after your own health and wellbeing. You won’t regret it. I did it in two separate blocks of 12 weeks - taking a break between for a few weeks. Your Mentor can advise what’s best for you. The course includes a Closed CBT Group via Zoom and a Closed WhatsApp Group for support.

Thanks Tracey for all your support! 🥰

10 February 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Well done on your weight loss success Lynn. So pleased you have found support from your Mentor amazing! Thank you for your review.

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