Lightingthebox Reviews 

Where do I start? Firstly, I logged on to their site LITB.co.uk - all prices are shown in £. I should have looked for the small print. This is a firm based in Beijing, China. The clothes looked beautiful in the pictures. When they arrived they were truly awful. The material was cheap and nasty one garment had a hole in it. I ordered several different items over a period of about 4 days and they arrived very quickly because there is a distribution centre in the UK. The first order contained 2 dresses crammed into a very small plastic bag. There was no paperwork and no labels on the dresses Now to returning them! You must return within 7days. I left it too late. I couldn't return the first order as on day 8, the order had disappeared. when the other equally awful garments arrived, I intended to send them all straight back. Problem. No labels, no paperwork, no identifying clues. Yet, their return policy states all labels must be fixed to the items for a return. That's when I emailed them for guidance and discovered they ar based in China. I weighed all the items - all 3.47Kilos of them. Cost to return? Between £54 - £80. The only saving grace was that I paid through PayPal and of the £307 I stupidly paid, they have refunded me £134 which is just less than half. So I will write the rest off as a harsh lesson. DO NOT USE THIS FIRM. Awful,

Absolute Rip-off!!

Poorly made goods that are impossible to return. As previously stated, no hint of chinese company. Should have read these reviews and the signs, badly translated English etc. Christ knows how they are allowed to trade. DONT WASTE YOUR TIME OR MONEY HERE!!!

Horrible experience. Very difficult to return the goods. Very poor quality of the fabric of the clothes.
It was the first and the last time I ordered something with this company.

Firstly there was no clue that I was dealing with a Chinese company, thought the company was based in Tottnam Court Road. Shipping was expensive, which in hindsight should have been a clue. When the clothes arrived the quality and fabric were only fit for the bin. Sizes are also far too small. Returns are made impossible. I would like to know if anyone has actually been succussful in returning anything and had a complete refund? I very much doubt it. After being send around in circles I opted for a 30% refund and keep the floor cloths because I was certain I wasnt going to be refunded. They couldnt even be honest about that as recieved far less than 30%. What ever you do, avoid this scammer of a company.

AVOID THIS COMPANY AT ALL COSTS. I agree with all other comments. Poorly made, sizing incorrect and they try all avenues to not refund you after you have paid to return the item to China as per their instructions.

online shopping is becoming really hit-and-miss. Ragtrade goods fit only for landfill keep making their way stealth mode into buyers baskets. Light in the box shows goods on their website that are of much better quality than what the customer receives. I didn't even realise the goods were from China till I attempted to return them.Light in the box demand returns back to China even though a UK address appears on the website. The cost is astronomical and outways the quality of the goods. In hindsight the post and packaging for delivery was suspiciously costly. The website is impossible to use and clearly constructed to make returns overly difficult/impossible. I was offered half price discount to keep the items. No. I don't want to spend any money at all on this tat. The material is terrible and looks flammable. Why Photoshop goods or probably use photos of better quality goods from other websites? Its becoming increasingly difficult not to be scammed by companies like this. Im using online shopping less and less because of companies like this.

Ordered 2 Shirts both the same size - one fitted and one does not.
They charge you to return the item!
Which is about the same cost as the purchase price.
SCAM!
This is their fault -
The best they can do is you keep it (Don't Fit LOL) and they will give you 10% of the value to by another product that may not fit. These Companies should be banned.
WILL NEVER USE THEM AGAIN _ NOR WILL MY FRIENDS AND FAMILY - as I am forwarding this to all.
My next letter is to Trading Standards!

Ordered a cream coat and absolutely nothing like the picture. It was terrible quality didnt bother sending it back just dumped it in the bin. Never again

How can trustpilot possibly support Light in the box company .They are disgusting and stealing honest hard working peoples money ,send wrong sizes ,faulty goods and make it almost impossible to get a refund or even a perfect replacement.I tell everyone I speak to about this thieving company AVOID!AVOID ! JUST read the genuine reviews away from thier website .Will never be taking notice of trust pilot again .

All items received were not the actual measurement that was stated on the item page. If they don't like your review,they don't post it. My questions regarding sizing(11 inch difference) were ignored on the item page.

I ordered a $120 jacket for my grandson after taking and comparing the stated measurements. I waited 2 months for the jacket and it was way too small. I followed all instructions and returned it in June 2022. I just received the jacket returned from China, no reason given in May 2023 (to tell you the truth I had long forgotten about it) absolute rubbish customer service.

The clothes I ordered were very cheaply made and ill-fitting, and then I discovered they have a rubbish returns policy. Steer well clear of this company.

The dress I received was shoddily made, much smaller than it should have been (including length being 103cm rather than the stated 136cm) and clearly not cotton as described. It felt like nylon. Unable to contact anyone because I don't have an account. Disgusting cheap looking, badly made item and disgusting customer service. I am trying to get my money back through PayPal. DON'T BUY ANYTHING FROM THIS COMPANY

DO NOT DEAL WITH THIS COMPANY. You can't return goods. No contact details on their website.
When you attempt to press the return tab, it does nothing.

Other reviews recommended facebook and messenger. They do respond to your messages but unfortunately, in this case, they stated they don't do return labels or slips and will only refund 1/2 of the postage. At the minute they want us to send photos of the labels including ones of a tape to show the actual size of the garments. They don't seem to understand their legal requirements in the Jurisdiction they are selling the goods in. I still don't know who I am communicating with or the address of the company.

They have 2 profiles on trustpilot. This profile would reflect my experience.

Update 25.24.23
The Company has give me a full refund.

As the payment went from my credit card to lightinthebox London GBR I belived this to be a UK company. When I queried where my order was after 4 weeks I received emails from China demanding that I download their APP. I am not that stupid.
I respionded to their email with CANCEL THIS ORDER. I received a reply confirming cancellation but with 4 separate hyper-links to tick to confirm. Again not that stupid.

DO NOT BUY FROM HERE!!

I thought they were legitimate as they had products that looked the same as other UK website shops from known companies (without the £10/15 postage charge). I don't know if they were copies of those products or those products were bad fitting anyway, but the jumper I bought had sleeves 6cm shorter than multiple other jumpers we had at home (with matching body length and width) plus the neckline was a lot tighter than described or shown in the images... It was described/photographed as a crew neck but arrived as a turtle neck. When it was tried on it looked really small fitting, and resembled a 1970's school teacher jumper!

The jumper looked totally different from the photographs on LightInTheBox website, but when it came to ask for a refund it was such a drawn out and stressful process. The jumper incl postage cost me around £42 so I wasn't happy to just leave it. I emailed them multiple times and even though they were upping the amount of refund they offered (without me needing to send the jumper back TO CHINA), from 40% to 60%, I wanted a full refund. What was I or anyone else going to do with a jumper that didn't fit normally?! In order for me to get a full refund they said I had to return it to China - at my own cost! They said to send it the cheapest way but no way was I sending something that far without it being tracked because there's a high chance they will say it never arrived and I wouldn't get my money back.

In the end I took it to paypal to request a refund and even they said I had to return it to LITB China for a refund. I told paypal that LITB had a clause on its website that if the quality was bad then they would pay for return postage - a terrible fit is a bad quality product - but I was told I still had to cover postage. I was about to take the issue to my bank card company to claim a refund that way but paypal actually sent me a credit note for the cost of the postage. This makes the whole thing seem sketchy - why would paypal protect LITB?! The only thing I can think of is that Paypal makes so much money from them that they don't want to rock the boat on business dealings!

Overview- don't buy from LITB even though they seem like they sell generic products because they don't fit properly and it will be a huge issue to get your money back.

I used to sew my evening dresses myself, it's a hobby and I'm very good at it (without being presumptuous), but I didn't have the time and the energy this time. So, I ordered from ''Light in the box'' on February 9, 2023 a custom-made wedding guest dress (I had to indicate all my specific measurements). I just received it on March 11 in Canada, 4 weeks later. Gotta give credit where credit is due, this dress is simply stunning, dazzling, in fact, she's prettier in person. Even the inside lining is lined. I don't see any seams. Everything is top of the line. I'm really amazed. Honestly, I didn't expect such high quality. This dress is a 10 out of 10 for me. And I know what I'm talking about. The materiel the seams, everything. It's more then I paid for, I'm impressed.

I have one order with them, and its been two months. This is a Chinese company that can't deliver, so I would not recommend their products, although they do look impressive.

ALL GARBAGE 
DO NOT BUY ANYTHING FROM THIS COMPANY , IS ALL SCAM , THEY DO NOT CARE, IS 1 BILLION PEOPLE TO SALE OUTSIDE ASIA. THEY FIGURE THAT OUT.THEY SEND ME A JACKET XL FOR A 6 YEAR LITTLE ASIAN BOY. I USE THERE SIZE CHART , 44" INCHES CHESS , THE JACKET THEY SEND ME IS NOT MORE THAN 20" EACH CHES. I CAN NOT PUT ONE ARM ON THE SLEEVES. THE SHIRT THEY SEND ME HAS THE WEIGHT OF UNDERWEAR (125 grm.) YOU CAN SEE TRUE YOU CAN BUY THAT TYPE OF SHIRT IN BANGLADESH/INDIA FOR LESS THAN $5 THE MATERIAL IS SO THIN THAT IT IS TRANSPARENT. I CANCEL ONE JACKET THE SAME DAY I ORDER FOR ANOTHER JACKET DIFFERENT COLOUR. THEY SEND THE THE FIRST JACKET ANYWAY AND THEY CHARGE MY CREDIT CARD FOR THAT JACKET. 
ON THERE WEB PAGE :Most of our products can be cancelled up until they are shipped for a full refund

Ordered a Hooded Raincoat one size big so I could fit sweaters under it. It took forever but finally came. It is a funny fit. Back, sleeves and shoulder fit OK -- but the FRONT IS TOO NARROW AND I CANNOT EVEN GET THE 2 SIDES TO MEET, MUCH LESS DO UP BUTT0NS. Dealing with this company is a nightmare. After weeks of back and forth they finally sent an address for return with stipulations attached. Finally read some review on this company. There are almost 200 reviews online and they are the worst I have ever read on any company. Knowing how bad it is to return anything I am going to trash this coat - will not even give the coat to charity because the fit is so bad. Bottom line - DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY!!