Lightingthebox Reviews 

You’ll see it on other reviews so I’m not alone. Supplied faulty goods their response is “you pay return costs which will probably be as much as the goods are to buy, or we’ll give you vouchers to 40% of value or refund to 30% of value”. Their communications appear to be generic answers so no real desire to engage with individual customers.
They’ve got you buy the proverbials so I’m not going back to them ever.

I ordered items and never received tem. I emailed tem and Tey r ignoring tem the customer service is appaling.. Im going to contact pay pal see if I can get a refund if not I will Co tact my bank seee if tey can help me. Its 70 euro I spent wur tem. And received nothing. I think Tey r a big scam. Wu definitely not recommend tem. Stay away.

Very very good, resolved my issue straight away and give me a discount.
10/10

They refuse to send my item and they refuse to give me my money back ... can only warn against this company

They hold some negative aspects of their work but i like them though and would recommend it too.

I placed a complaint and requesting to return. They did not return and now say the issue is resolved.

I ordered 3 T Shirts & a Dress(for my wife) and it took 46 days to arrive at my post office only to have a card put through my door informing me to collect my parcel and pay £16.50 charges before they will release the package. Certainly won't be buying from them again as when I sent in a claim form that they have they just tell you that you never took out their insurance.

The service is awesome took less than the estimated period plus the products are the same with the displayed picture, I'm so much happy I used this company

DRESSES DELIVRED ARE NOT AT ALL SAME AS DISPLAYED ON THEY WEBSITE! ONLY HALF PRICE OF CUSTOMS CLEARANCE AMOUNT MIGHT BE REFUNDED IN VOUCHERS FOR WHICH YOU ARE FORCED TO REORDER PRODUCTS FOR THE DOUBLE OF THE AMOUNT OF THE REFUND! WHEN YOU REFUSE TO PAY DE CUSTOMS CLEARANCE & WHEN YOU RETURN PACKAGES BACK TO THEM YOU WILL NOT BE REFUNDED! MESSAGES SENT THRU EMAIL OUTLOOK OR FACEBOOK MESSENGER, PAYPAL AND FACEBOOK ARE NOT AT ALL ANSWERED ; THEY ONLY ANSWER WHEN MESSAGES ARE SENT ON THEIR PRIVATE FACEBOOK MESSAGE FACILITY ; BUT I DO NOT MIND THAT EVERYONE READ MY MESSAGES, BECAUSE THIS IS IMPORTANT THAT EVERYBODY IS AWARE THAT LIGHTIN THE BOX ARE REALLY RUDE IN SOLVING THEIR PROBLEMS!

Scam
Company ❗️❗️❗️❗️

I dont even got my trancking number like the order and my money necer existed...

Do not use this company?? be warned.
I ordered parts many weeks ago, they took the money straight away, after several weeks i had a partial refund, they could not supply one item.
after a very long time i found what i wanted with a UK based company, ordered and they were there the following day, i emailed them to cancel the order on the 13th May, no reply, on the 21st i had a reply, " you cannot cancel the goods have been dispatched", on their web site the goods were sent on the 22nd, using their web site (all messages are on view on my page) i pointed out the goods were cancelled, NO REPLY, on the web site it stated case closed.
On the 28th i had a call from DHL demanding the carriage, which i had already paid, or the goods would be returned, i refused to pay again, i then had an email from DHL stating the goods have been returned, i copied that and sent it to lightinthe box, no reply, just a message on the web page saying they ensure all goods are delivered, also on the web page, the message my case is closed.
So here we are several weeks later, no good, no refund, now contacting the CC company

happy. took 15 days instead of 7. thats why 4 star. but thats for the lockdown may be

My daughter sent me this website to order LED lights for her. I was skeptical because I had never heard of the site. I ordered and we did receive the 2 items of LED lights however, One bag of lights had 2 of the same parts so lights could not be connected together and could not be used. The other bag of lights have stopped working just after 2 weeks, the sticky tape was put on wrong and was a hassle decorating the lights. I also ordered gloves and a box of mask due to Covid which were okay although boxes were dented. Shipping was delayed but we did receive the order.

I had trouble getting a refund when something didn’t fit XXl is actually a size 12 . I was offered a reduction in price and to keep the item instead of posting to China even though the carrier can return it to Englandif its undelivered. whatgood is this when you ask for a refund. I’m left with an item I don’t want and I’m out of pocket or incur the cost of post to China,.£25 minimum at 00Post Office

Got cought bought a dress looked amazing waited for it to arrive 7 weeks it took ong when I opened it it was like paper not worth 1euro and I paid 39 inc postage

Update on previous review - this company should not be allowed to trade, they are a disgrace. After many many emails & time wasting from LITB & trying to get a response from LITN to return my item I was finally given a return code & an apologetic email from the Supervisor. I posted my item back on 16th July 2019 (1st class) and to date it is still in transit, & appears to be stuck in Beijing since 20th July ! I have then tried to email LITB (& the supervisor) to see what is happening & have had not one single response to any of my emails. Enough is enough so I have now contacted my credit card company who have refunded the cost of my order & they will now chase the refund. If I could give this company a minus I would. I don't usually write reviews, but I'm so disgusted with this company I feel that people should be warned.

Dont get me wrong, they have clothes and other products here BUT (this means all that ^ meant crap) please to keep it simple dont have shipping and processing time separate this confuses first time buyers and I regret even doing a second purchase. No information on its warehouse so I cannot make a knowledgable guess. Plus! On my second purchase i asked when will it arrive cohz im thinking of canceling just let me know first and I will decide if the frustration is enough to wait. They decided instead to cancel all together. I dont want to assume so Im guessing maybe long shipping means another country or lazy employees or both

Superb! I love this matte eye shadow and pressed glitter palette I got...it came a bit earlier than excpected and was properly packaged. I recommend it 100%
Ooh! And light in the box has excellent customer service.

This is the worst on line retailer there is in my opinion if you do have to get a refund this is a Major problem with then they take a very long time to resolve it and seem to try and short change you on refund change order price safe you're self's the stress and do not purchase anything from this site or any connected site they have .I still do not have a refund or reply from their customers services.

Ordered a Mario Halloween costume from the company, shipping was on time and the quality was decent. The site offers a more affordable way to celebrate Halloween rather than spending a fortune. I loved it and it fits my small frame perfectly!