Ordered bulbs to value of £109. Account debited on day of order. Waited 5 days - nothing. Phoned - recorded message telling me to e-mail. E-mailed; swift response, apologising - out of stock.... See more
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We bought 12nr high bay lamps for our machine shop. We have now had 4nr complete failures within 18 months. 3nr have been replaced by lightrabbit but despite promises and assurances we have still... See more
I would stay away from these guys, I bought 20, led lights 8 of which were faulty and I got nothing but excuses as to why they couldn't replace them, supplier let them down, they were waiting for cu... See more
Not terribly impressed at all. I originally placed an order through their website which wasn't recorded despite the Paypal payment going through fine. They denied all knowledge of my purchase and only... See more
Company details
Information provided by various external sources
Light Rabbit can supply for all projects. With an emphasis on quality products that last, every customer will make immediate savings from the moment they change to LED bulbs which will save you 90% on your lighting bills. Typical return on investment is under a year with an average life expectancy of 30 years/
Contact info
Oakwood House, E2 7SY, London, United Kingdom
- 0800 080 3201
- info@lightrabbit.com
- lightrabbit.co.uk
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Great price and speedy delivery
Very pleased with my purchase & the service received - will definitely buy from the again. Highly recommended
Very good so far!
After ordering 6 bulbs and receiving them having been picked wrong. I was pleased that the correct bulbs were sent out on next day delivery. (I had only opted to standard delivery on the original order) these arrived in perfect condition. I have reordered more bulbs and looking forward to getting them fitted. Customer service was very good and helpful advise also.
Good overall
Good: Prices, choice of products, speed of delivery, products as described
Bad: G9 lightbulbs don't fit properly in fittings (I have also had this with LED bulbs from other retailers - fixed with Blutack!); free gifts offered as promotions never seem to materialise (on all 4 occasions)
Flabbergasted at the quick delivery
Good product and good service will definitely order from Lightrabbit again.
My favourite LED distributor...
I use LED bulbs, lights everywhere in my house. I am a LED-fan, so it's very important to find a reliable seller who gives me quality products. I've found it...
Fast, not expensive, and the bulbs, lines, etc. are shiny and good quality products.

Reply from LightRabbit LED Lighting
Not for me
I was not sure that I understood Lumens .I have had low energy lamps in the kitchen that equated to 150watts and I worried if the biggest LED that Lightrabbit seemed to have was said to be equated to 100watts would it be bright enough ?
I need not have worried at all every bit as good if not better AND INSTANT TOO will definitely be getting more LEDs when needed and Lightrabbit seem to have good prices
Excellent company, 1st class service
I made a purchase that proved to be a mistake, my fault but the company took the LED's back for refund (28 day return policy) that's what I call service.
Good Communication
I needed a light quickly and spoke to guy at LightRabbit on 4 seperate times. At all times he was calm and helpful. It wasn't guaranteed but the light came the next day.
Good products at a good price
I placed the order online which was nice and easy and the bulbs were with me next day. Well packaged and light is much better than expected.
Cheap, prompt, helpful, trustworthy
I bought an LED-dimmer switch, It turned out to be unsuitable for UK market but LightRabbit were extremely helpful about this, even offering their e-mail as proof of their promise to refund return postage (infinitely better than most firms, who argue about return postage for months even when you quote the law that states that they're responsible for return postage on goods not useable!) - so would recommend this company to anyone & will use them again.
Bad start but ended up Ok
Ok so the customer service let them down. communication was really quite poor with distinct lack of information on my order, which was out of stock! When the order did arrive the packing was damaged but it was well packed so no damage to the goods. Having now installed the lights I am very pleased with their quality and performance so far (only been a few days).
I would order again on the basis of quality of product ...but the customer service a real disappointment.
EXCELLENT!
Used LightRabbit a couple of times now; good prices, good products, and rapid delivery - what more is there to say?
Poor overall, still waiting for items that are 'out of stock' nearly 2 weeks later!
I ordered some downlighters for a bathroom along with some bulbs. None of the items were shown out of stock but after paying I way informed that some of the downlighters were. After 2 weeks they still have not arrived and I haven't heard anything from LightRabbit. I wont be using them again and I wouldn't recommend them.
Beam me up Scotty!!
Purchased a 9W B22 LED bulb for a customer who was fed up, forever calling me out, to change a light bulb on an external light fitting.
The fitting was high and required a ladder, which was a pain on a wet, cold, winters day.
The customer also wanted a bright light equivalent to a 100W lamp.
The B22 is only 80W equivalent, but far exceeded her and my expectations.
I may have lost that particular job for a long time now, but hey! Who wants to keep going up a ladder? Especially when you suffer from vertigo!
Good Seller - products as described and arrived promptly
Great doing business with this seller- keen prices and prompt despatch and delivery.
Easy and quick
Ordering was easy online and bulbs arrived relatively quickly. Very pleased.
Helpful before I ordered, very fast on delivery, all great.
Excellent company to deal with. I had a query pre order, they were very helpful over the phone. Order was despatched and delivered very quickly, everything was as it should be. Very well run & easy to deal with.
Arrived on time and as described.
2 X 2.5m LED strips arrived on time and as described. Some simple instructions on how to cut, pull back waterproof cover and reconnect would be useful. However this was easily found on youtube. Perhaps lightrabbit could start developing somw youtube help clips.

Reply from LightRabbit LED Lighting
Excellent service. Not impressed with colour of the light output
I have received excellent service from LightRabbitt and received the item in double quick time. I have to say I am a little disappointed with the LED G9 replacement. It is not really a good replacement for a G9 as the colour output has a green tinge to it. They are in no way similar to the G9 halogen bulbs that they where designed to replace. Not to worry as I am going to use them in a workspace where brightness is more critical than colour. I would not recommend them for a relaxing living space.
All said and done the service was excellent
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