LightRabbit LED Lighting Reviews 

309
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ordered bulbs to value of £109. Account debited on day of order. Waited 5 days - nothing. Phoned - recorded message telling me to e-mail. E-mailed; swift response, apologising - out of stock.... See more

Rated 2 out of 5 stars

We bought 12nr high bay lamps for our machine shop. We have now had 4nr complete failures within 18 months. 3nr have been replaced by lightrabbit but despite promises and assurances we have still... See more

Rated 1 out of 5 stars

I would stay away from these guys, I bought 20, led lights 8 of which were faulty and I got nothing but excuses as to why they couldn't replace them, supplier let them down, they were waiting for cu... See more

Rated 2 out of 5 stars

Not terribly impressed at all. I originally placed an order through their website which wasn't recorded despite the Paypal payment going through fine. They denied all knowledge of my purchase and only... See more

Company details

  1. Lighting Shop

Information provided by various external sources

Light Rabbit can supply for all projects. With an emphasis on quality products that last, every customer will make immediate savings from the moment they change to LED bulbs which will save you 90% on your lighting bills. Typical return on investment is under a year with an average life expectancy of 30 years/


Contact info

1.9

Poor

TrustScore 2 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(309)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good so far!

After ordering 6 bulbs and receiving them having been picked wrong. I was pleased that the correct bulbs were sent out on next day delivery. (I had only opted to standard delivery on the original order) these arrived in perfect condition. I have reordered more bulbs and looking forward to getting them fitted. Customer service was very good and helpful advise also.

8 September 2013
Unprompted review
Rated 4 out of 5 stars

Good overall

Good: Prices, choice of products, speed of delivery, products as described
Bad: G9 lightbulbs don't fit properly in fittings (I have also had this with LED bulbs from other retailers - fixed with Blutack!); free gifts offered as promotions never seem to materialise (on all 4 occasions)

8 September 2013
Unprompted review
Rated 5 out of 5 stars

My favourite LED distributor...

I use LED bulbs, lights everywhere in my house. I am a LED-fan, so it's very important to find a reliable seller who gives me quality products. I've found it...
Fast, not expensive, and the bulbs, lines, etc. are shiny and good quality products.

6 September 2013
Unprompted review
LightRabbit LED Lighting logo

Reply from LightRabbit LED Lighting

Hi There! We would love to reply to all reviews but think time is better served helping our customers - Thanks for the nice review from an LED veteran!

Regards,
Hannah from the LightRabbit Team

Rated 5 out of 5 stars

Not for me

I was not sure that I understood Lumens .I have had low energy lamps in the kitchen that equated to 150watts and I worried if the biggest LED that Lightrabbit seemed to have was said to be equated to 100watts would it be bright enough ?
I need not have worried at all every bit as good if not better AND INSTANT TOO will definitely be getting more LEDs when needed and Lightrabbit seem to have good prices

4 September 2013
Unprompted review
Rated 5 out of 5 stars

Good Communication

I needed a light quickly and spoke to guy at LightRabbit on 4 seperate times. At all times he was calm and helpful. It wasn't guaranteed but the light came the next day.

1 September 2013
Unprompted review
Rated 5 out of 5 stars

Cheap, prompt, helpful, trustworthy

I bought an LED-dimmer switch, It turned out to be unsuitable for UK market but LightRabbit were extremely helpful about this, even offering their e-mail as proof of their promise to refund return postage (infinitely better than most firms, who argue about return postage for months even when you quote the law that states that they're responsible for return postage on goods not useable!) - so would recommend this company to anyone & will use them again.

9 July 2013
Unprompted review
Rated 3 out of 5 stars

Bad start but ended up Ok

Ok so the customer service let them down. communication was really quite poor with distinct lack of information on my order, which was out of stock! When the order did arrive the packing was damaged but it was well packed so no damage to the goods. Having now installed the lights I am very pleased with their quality and performance so far (only been a few days).
I would order again on the basis of quality of product ...but the customer service a real disappointment.

1 July 2013
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!

Used LightRabbit a couple of times now; good prices, good products, and rapid delivery - what more is there to say?

27 June 2013
Unprompted review
Rated 5 out of 5 stars

Beam me up Scotty!!

Purchased a 9W B22 LED bulb for a customer who was fed up, forever calling me out, to change a light bulb on an external light fitting.
The fitting was high and required a ladder, which was a pain on a wet, cold, winters day.
The customer also wanted a bright light equivalent to a 100W lamp.
The B22 is only 80W equivalent, but far exceeded her and my expectations.
I may have lost that particular job for a long time now, but hey! Who wants to keep going up a ladder? Especially when you suffer from vertigo!

25 June 2013
Unprompted review
Rated 4 out of 5 stars

Arrived on time and as described.

2 X 2.5m LED strips arrived on time and as described. Some simple instructions on how to cut, pull back waterproof cover and reconnect would be useful. However this was easily found on youtube. Perhaps lightrabbit could start developing somw youtube help clips.

20 June 2013
Unprompted review
LightRabbit LED Lighting logo

Reply from LightRabbit LED Lighting

Hi Wayne - you are so correct and we have been busy working on these which we are publishing very soon on our site and Youtube. Thanks for the great review!

Rated 4 out of 5 stars

Excellent service. Not impressed with colour of the light output

I have received excellent service from LightRabbitt and received the item in double quick time. I have to say I am a little disappointed with the LED G9 replacement. It is not really a good replacement for a G9 as the colour output has a green tinge to it. They are in no way similar to the G9 halogen bulbs that they where designed to replace. Not to worry as I am going to use them in a workspace where brightness is more critical than colour. I would not recommend them for a relaxing living space.
All said and done the service was excellent

20 June 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look