Lili and Mila Reviews 42

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Lisa is very knowledgeable about her products and helped us choose the right size harness for our dog, she even made sure it was adjusted correctly. The shop atmosphere is lovely and my dog loves comi... See more

Rated 5 out of 5 stars

If you want natural well priced food and treats for your dog, great toys, some very fetching harnesses, leads and collars and coats and fleeces this is the place for you. Lisa is very knowledgeable an... See more

Rated 5 out of 5 stars

Amazing shop with everything you need for your dog! Especially impressed by the own brand dogwear range! The discovery harness has been the only one we have ever found to fit our spaniel properly!! Am... See more

Rated 4 out of 5 stars

Good product my dogs have a sensitive stomach but these bones made with lamb heart etc suit them so pleased... didn't receive them personalised though even though I filled in the details took a while... See more

Company replied

Company details

  1. Pet shop

Written by the company

An aspiring one stop shop offering a range of exclusive dog walking essentials. Our Empawrium is home to a dog bakery section, natural treats, enrichment bay and even a pawty section.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

The best dog store in Hull!

We love this store! Such a huge range of the best, safe & healthy treats for our dogs and the loveliest customer service. The level of time, effort and love they pour into this store is so evident ❤️ All priced so reasonably too. Highly recommend :)

12 February 2026
Unprompted review
Rated 5 out of 5 stars

My dog loves it here

Lisa is very knowledgeable about her products and helped us choose the right size harness for our dog, she even made sure it was adjusted correctly. The shop atmosphere is lovely and my dog loves coming in for some fussy time and leaving with some wonderful dog cookies or natural chews

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent range of products

Excellent range of products. In house products such as harnesses and collars are of a fantastic quality and always the best service!! If Lisa doesn’t stock it she’ll always do her best to get it for you! And there is always a friendly welcome!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

A great shop, well worth a visit!

If you want natural well priced food and treats for your dog, great toys, some very fetching harnesses, leads and collars and coats and fleeces this is the place for you. Lisa is very knowledgeable and nothing is too much trouble, if she doesn't have it she'll try and get it for you. My two dogs love the treats from there and Ted loves a visit!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Dropped into Lili & Mila’s Empawrium in…

Dropped into Lili & Mila’s Empawrium in Hull yesterday to take our Cockapoo, Lottie, to see Santa… and honestly, it was brilliant. The whole place feels like someone took the idea of a pet shop, sprinkled some Christmas magic on it, and dialled up the charm.

The team were fantastic, warm, friendly, and clearly obsessed with dogs in the best possible way. Lottie was treated like absolute royalty. Santa himself was a class act too… patient, funny, and somehow managed to get Lottie looking straight at the camera

The shop is packed with great toys, treats, and all the little extras you didn’t know your dog needed until you walked in. It’s one of those places where you pop in “just for Santa” and walk out with a bag full of goodies because everything is too good to ignore.

If you’re in Hull and you’ve got a four-legged family member, get yourself down there. The visit to Santa was worth it alone but the whole experience made it feel like a proper festive outing.

Couldn’t recommend it enough. Lottie gives it five paws out of five.

30 November 2025
Rated 5 out of 5 stars

Love this pet shop

Love this pet shop, it literally has everything you could think of with the lovley owners expertise. My dogs go crazy for the treats! If i cant pop in person, online orders are packed beautifully and sent swiftly

1 November 2025
Rated 4 out of 5 stars

Good but delivery too long and expensive

Good product my dogs have a sensitive stomach but these bones made with lamb heart etc suit them so pleased... didn't receive them personalised though even though I filled in the details took a while to deliver and at a cost of nearly 5 pounds which is excessive for the size and weight I won't be ordering again sadly 😞

12 October 2025
Lili and Mila logo

Reply from Lili and Mila

Hi Julie, we are glad that your dogs enjoyed the product which is the main thing. We don't usually reply to comments but to address the issues. We do apologise a small sticker reading the dogs names were not added, however, this is not a fully personalised service just a cute addition to the notes so we do apologise that this was missed. With respect to postage the postage you paid was £4 (it cost us £4.45), in terms of the time taken to deliver. You placed an order at 4.39pm on a Sunday the parcel was sent the same day via tracked 24. The parcel left the post office on Monday and was received the next day Tuesday. All of our parcels are sent in lovely blue boxes with candy-striped wrapping and we take care in making them look cute for delivery. It’s a shame your dogs will miss out on great products, but if you’d prefer to avoid postage, you’re always welcome to visit our Hull shop!

Rated 5 out of 5 stars

A fantastic local pet stop!

I don't often get into Old Town so I haven't had the pleasure of visiting Lili + Mila's Empawrium in person yet, but I had an excellent experience ordering via the website. The shop carries a brilliant range of high-quality pet products, and the service I received was second to none - Lisa e-mailed me on the same day I placed my order to arrange delivery and even managed to drop it off that night. I can't recommend Lili + Mila highly enough and will definitely be back in future! :)

25 January 2025

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