Lilicloth Reviews 

803
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I have used lilicloth exclusively for several years now. The shirts and sweatshirts have never disappointed either in quality , design , wear or slogans.Long sleeve t-shirts or short . Still wearing... See more

Rated 5 out of 5 stars

The site is easy to navigate and this is a repeat order. Sometimes the shipments for the same order will stagger which is ok- its better than them holding on till the last one is available. if ther... See more

Rated 4 out of 5 stars

Buying is easy... NOT so much for Shipping !! I'm from Canada and having an option to have products delivered using Canada Post and at CHEAPER RATES would be welcomed... particularly considering th... See more

Rated 1 out of 5 stars

Purchased a couple shirts as Christmas presents. When opened at Christmas, we discovered both items were unhemmed. Cheap crap. Lilicloth refused to refund because their short refund period had... See more

Company replied

Company details

  1. Clothing Shop
  2. also in
  3. Custom T-shirt Shop
  4. Ladies' clothes shop
  5. Men's clothes shop
  6. Printed clothing store
  7. Streetwear store

Written by the company

Lilicloth is an international graphic clothing online brand. We upheld the philosophy of "Print something on everything", committing to offer customers men's & women's high-quality fashion clothing and accessories of the latest trends at appealing prices in a prompt manner.Thank you for supporting Lilicloth!


Contact info

3.4

Average

TrustScore 3.5 out of 5

803 reviews

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No history of asking for reviews

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3.4

All reviews

(803)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice items

I buy alot from you , but today only half the order went through and then send the other half through.
They let me know the other half didn't go through so please refund me service charges. Had the full order gone through would have had no charges

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding.

Had 6 items in my cart,wanted only 4.
Took some time for me to delete 2 tees.
Have bought tees from Lilicloth before and the tees are a good fit and comfortable.Overall a great company.

27 February 2024
Unprompted review
Rated 4 out of 5 stars

Learning curve

Since I had never used the web site for multiple purchases there was a learning curve on my part. When I figured it out things went smoothly.

14 February 2024
Unprompted review
Rated 1 out of 5 stars

Ho Humm from China

Received the order in 2 separate shipments and the 1st t-shirt wasn't anything I ordered. They refunded the cost.
The remaining shirts arrived in one order and were correct however these shirts fit weirdly. The sleeves aren't quite right and tight. The print is a heat transfer and will last a few wash cycles before they will start to peel off.
I DO NOT recommend purchasing from this company.
The company contacted me about removing this review. "would you consider a 50% refund for them and delete/upgrade your Trustpilot review?" People should know what they are buying so no, the review is honest.
The product is Chinese garbage.
Update: They did refund my money after 14 emails. To add some more detail, the sleeves are too short and feel like they are binding in my armpit, the seams on the shoulders are not even, causing the entire shirt to twist. The letters are heat transfers and after one wash are wrinkled. The letters are also too large to fit and read on the shirt without holding the bottom out so people can read it. I'm not sure how a company can mess something so simple up but they did.
Once again, I DO NOT recommend ordering from this company.

2 January 2024
Unprompted review
Lilicloth logo

Reply from Lilicloth

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. What we have been trying to do is to improve the quality of our product and service. If customer receive wrong item, they only need to send photos for us to check and get refund/reshipment, no need to return.

Please note we do not use standard US size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. Hope for your understanding.
We regret to know that the products do not fit you well. Right now we provide prepaid return label service and you can return them to a warehouse at your area. You can contact our customer service to ask for return and refund.

Since China has become one of the biggest manufacturing center all around the world, it's hard for us to totally avoid suppliers from China. We understand that you feel frustrated about the quality. Your complaint will be forwarded to our related department. We believe that our company will make better progress due to valuable customers like you.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.

If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
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We regret to know that you are not satisfied with the workmanship of our products. We are always open to customer feedback and will do our best to resolve any issue reported by our customer.
For your case, we have done our best to offer a solution to minimize your loss, and we will continue to serve our customer with all our efforts.

Best regard,
Louisa
LILICLOTH

Rated 4 out of 5 stars

Great choice of products

The experience was great as so many reductions were available but it would have been perfect if not for the very high shipping cost !

19 January 2024
Unprompted review
Rated 2 out of 5 stars

Cheap clothes & horrible return policy. Save your money

I received a gift that was purchased from this online store, a sweatshirt that’s definitely not as cute in person as it looks online. It’s fleece lined so very soft on the inside but unfortunately that’s the only good thing I can say about it. The outer layer feels like polyester so it’s not soft, it has straight sleeves, no cuffs, in the picture it’s shown with the sleeves rolled up to show the fluffy white fleece lining which looks cute but in reality, the sleeves are too long to leave rolled down but too short if you roll them up like in the picture so either way, it’s uncomfortable. Their return policy is awful, you can only return it within 15 days after receiving it and the buyer has to pay the return price, why should we have to pay for something that was poorly made and advertised? I’m so tired of these cheap, low quality, sweat shop made clothing sites that are making a fortune off of their falsely advertised clothes.
Reply to their reply:
You are lying that I reached out to you regarding a return but didn’t include the complaints I wrote about in my review. I never reached to your company, I read your return policy that states you only accept returns 15 days after the purchase date so I knew that you would not accept my return in the first place because it was given to me as a gift so it was over a month past the return eligibility date, and even if it wasn’t, I would rather give an item away to a second hand store than pay to return it. I would not have wasted my time reaching out to you after reading your scam return policies, so please stop acting like you may have been willing to work with me but I left out details.
Good luck with whatever career you choose after your scamming store goes out of business.

27 December 2023
Unprompted review
Lilicloth logo

Reply from Lilicloth

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
The picture online show the lining by rolling up the sleeve so that customer can make sure there's fleece lined, and it could be designed a bit longer than usually to help keep your hands warm. We regret to know that you are not satisfied with this design.

If customer think the product does not look like what's shown on picture, they can provide us with a brief description of the problem, along with a clear photo of the incoherent part. If it's about material, please send us photo of the material tag on the product. Our service team will check on it and provide proper solution.

We regret to have heard your complaint on Trustpilot. As we checked, when we got your return request by email, these issues were not mentionned. Our representative handled the case by standard process. Hope for your understanding.

According to our policy, items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). Customer at least needs to CONTACT us to submit return request within this time frame, and it's ok to actually return it a little bit later.
Customer is responsible for return shipping costs and any other related return charges, unless the product is defective or wrong in size/color.
For the return policy, you can check it here: https://lilicloth.com/information/return-policy

Per your request, we have processed partial refund solution and the refund was issued to your original payment method in 6th Jan. Of course, if you are not totally satisfied with this solution, you are always welcome to contact us and discuss about a better one.

If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Louisa
LILICLOTH

Rated 3 out of 5 stars

Confusion re: auto response do not cultivate good customer service

I may have filled out the boxes incorrectly however/but - this message should have been to the purchaser's email - me - I am the purchaser. Capri Djatiasmoro is the person to whom the gift is to be shipped - thus the shipping address. The recipient has not yet received what is supposed to be a surprise gift. The email for tracking the product - when it is to be shipped is okay but the purchase price should not been on that email - disappointed and annoyed.

14 January 2024
Unprompted review

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