Lilith Natural Beauty Reviews 

122
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, especially for various skin concerns. Many people found specific items like moisturizers and cleansing balms to be outstanding, helping to clear skin, reduce inflammation, and improve overall appearance. Reviewers appreciate that these products work well, even for sensitive skin. People also frequently highlight the natural ingredients and pleasant scents of the products, noting how they contribute to a positive experience. Consumers mention that the items, such as candles and lip oils, not only smell wonderful but also last a long time due to their concentrated nature. This overall satisfaction leads many to become loyal customers, often repurchasing and recommending the brand to others.

What people talk about most

Product

Clients share positive opinions on product, with many expressing love for the moisturizers and their natural,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the natural ingredients and cruelty-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At Crofty market, where I also had a stall, I initially tried the mini face cream in Rose Geranium from Sarah. It left such a great impression that I went ahead and bought the gift set along with a ce... See more

Company replied

Rated 5 out of 5 stars

I first purchased the Rose Geranium mini face cream from Sarah at Crofty market (I was a fellow stallholder) I was so impressed i decided to treat myself to the gift set and ceramic soap dish! I haven... See more

Company replied

Rated 5 out of 5 stars

Never going back! Bought a small jar of the grapefruit and ylang ylang moisturiser back in December due to its acne healing features, and for the first time ever I found something that worked! I’ve... See more

Company replied

Rated 5 out of 5 stars

Gorgeous products, been using them for a good few months now and will not go back. The rose moisturiser and orange cleansing balm is outstanding. I would usually spend 100 on my skin care. Including p... See more

Company replied


Company details

  1. #57 of 251 best companies in Health and beauty shop
  2. #59 of 216 best companies in Beauty product supplier
  3. #58 of 203 best companies in Online marketplace

Written by the company

Handmade Natural Skincare & Home Fragrance | Swansea-Based & Multi Award-Winning We’re a mother-daughter team creating multi-award-winning, handmade natural skincare and home fragrances in Swansea, South Wales. All our products are vegan, cruelty-free, and ethically sourced – and loved by a growing community of loyal customers across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(122)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Continued excellence 🌟

I’ve been a customer now for nearly a year , always receive excellent products quickly delivered & customer service replies when asking questions is fantastic
5 stars ! 🌟

12 September 2025
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Reply from Lilith Natural Beauty

Thank you for your wonderful review Paula! So glad you love your products and the service <3

Rated 5 out of 5 stars

Beautiful products, excellent service

I have tried most of their beautiful products now and am yet to find any that aren’t fantastic. Their moisturisers last ages because of how little you need to use, and they feel great on your skin. I love their coffee/orange body scrub, smells delicious.

Excellent customer service and very fast delivery - I think I received my last order within 2 days of ordering (which is particularly impressive considering they’re a small business).

25 September 2025
Unprompted review
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Reply from Lilith Natural Beauty

Thank you so much for taking the time to leave us such a lovely review! It's amazing to hear you love the products so much and think we have excellent customer service <3 We hope you keep enjoying our products!

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. My parcel was delivered to the wrong address and got lost. The company did nothing to resolve the issue until Royal Mail confirmed it was lost. Only then was I refunded, and even that took almost a week. Extremely disappointed with the way this was handled.

15 September 2025
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Reply from Lilith Natural Beauty

Hi Hamida,

We did everything within our power to give you the best and most generous customer service possible, and we pride ourselves on our excellent track record of customer service and product enjoyment. We are sorry you felt the need to leave us a 1* review when we could not have done anything more to try to locate this lost parcel.

Here is a brief rundown of what happened:
- There were 3 attempts by Royal Mail to deliver it, from which you would have received 6 emails to give them delivery options i.e. leave in a safe place.
- Unfortunately, on the 4th attempt they delivered it to the same house number, one road over.
- As soon as you contacted us, we were on the case, following up with Royal Mail and staying in close contact with you.
- We gave you a full refund for the product, including P&P.
- Royal Mail’s investigation showed that the person who had received the parcel at the wrong address delivered it to you and handed it to someone in your property.

The exact information with times and dates is shown below:

Unfortunately, Royal Mail delivered the parcel to the wrong address one road over, after 3 attempts to deliver it to your property.

As soon as you had emailed us with notification that Royal Mail had delivered the parcel to the incorrect address (27.09.2024, 14:47), we replied 40 minutes later with suggestions to help locate the parcel (27.09.2024, 15.27). As it was a Saturday, I could not call them straight away, but we explained Royal Mail’s process in depth to you, and promised we would call them first thing Monday morning, which we did.

As soon as we spoke to someone Monday morning (29.09.2025), we emailed you full information on what Royal Mail had said and what their full process was by 9:04am. We were very apologetic and did everything in our power to get this sorted as quickly as possible for you.

That evening at 21:29, you stated you were not happy with what Royal Mail come back with and requested a refund. The following evening (30.09.2025, 20:32) we kindly explained that we were very happy to refund the product for you, once Royal Mail had either declared it as lost, or it had been redelivered to you (which was Royal Mail’s process) and you sent it back. We took a bit longer to reply compared to normal as we were moving house, which I had mentioned to you in a previous email.

Out of kind consideration we even said we would pay the return postal fee ourselves in an attempt to rectify the situation, contrary to our returns policy.

We chased it up with Royal Mail again the following morning, who had declared it as lost, and we immediately sent you the full refund. We explained that refunds can take anywhere between 3-7 working days due to the payment process being, again, something totally out of our control. This is standard for any refund, even Amazon.

Finally, we did receive another phone call from Royal Mail a few hours later who said that the postman went to the property the parcel was incorrectly delivered to, and the resident said that they had actually taken the parcel over to your address and handed it someone from your home.

At this point, the refund had already been processed on our side, so you ended up with both a refund and the lost parcel. We really hope you do enjoy it.

Rated 5 out of 5 stars

Outstanding

I have tried so many different lash serums and oils and nothing seems to work. All seems like made up useless beauty products.
Since using in the lash oil that I purchased in a vegan fair in Taunton, I've noticed dramatic difference I use it between my DIY cluster lashes that I do weekly and have a couple days break between and my eyes and eyelashes have been incredibly grateful for it. Also I've had never ending chap sore lips and found most products just making themdrier. The lip oil has taken that away almost completely, I'm so impressed. It seem quite price at the time when I brought it however I think I'll have this lip product for next two years I can't believe how much you get for your money. It's amazing .

28 August 2025
Unprompted review
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Reply from Lilith Natural Beauty

We are so glad to hear such lovely feedback! Over the moon you are enjoying your products <3

Rated 5 out of 5 stars

Amazing experience

First of all I want to acknowledge how sweet and friendly Maddie is every single time I order. Her warm and welcoming personality makes me want to shop with her more and more. Secondly I’m obsessed with the calm balm moisturiser. I suffer with really sensitive skin (that even reacts with products that claim to be safe) and I have a lot of allergies. This is the only moisturiser I’ve found so far that not only calms my skin but also clears it. It’s witchcraft…. Also I want to shout out the candles because they don’t get enough love and they are divine 😋 (good enough to eat)

12 August 2025
Unprompted review
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Reply from Lilith Natural Beauty

What a lovely review Kay! Thanks for taking the time to leave your feedback <3

Rated 5 out of 5 stars

Blew me away

In an time where we're all more aware of what we're putting into and on to our bodies, I was looking for some vegan skincare. I'm so glad that I found this amazing brand! Everything from the packaging, to the feel of the product on your skin, to the gorgeous smell, to the lovely service blew me away.

I tried the hand and foot butter for my self confessed lizard feet. They've never felt so soft and moisturized. A little product goes such a long way. I've also recently started the grapefruit face moisturizer, and it had genuinely reversed my fine lines. After the first use, I woke up with plump beautiful youthful skin.

Couldn't recommend this brand more! Love the product, the lovely ladies behind Lilith, and the story behind it's formation. Can't wait to try more products!

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service, prompt delivery, quality products

28 May 2025
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Reply from Lilith Natural Beauty

So glad to hear you are enjoying! <3

Rated 5 out of 5 stars

Gorgeous products loved by me & my clients 💛

The products are beautifully made with the best natural ingredients and essential oils. Everything I’ve used smells divine.

I’ve used quite a lot of the range and I also use them on my clients for my holistic therapy treatments. They love them too!

If I had to pick favourites, I’d say the Rose Geranium Moisturiser, Cocoa & Peppermint Soap & Cocoa & Peppermint foot cream 😍.

The Rose Geranium Moisturiser has now become my go to moisturiser. The Shea butter base keeps my skin hydrated and glowing. It’s the perfect make up base.

The Cocoa & Peppermint Soap is the perfect morning cleanse. It leaves my skin feeling clean and fresh without stripping the natural oils.

The Cocoa & Peppermint Hand & Foot Cream is absolutely perfect for my reflexology treatments & smells good enough to eat 🤤.

I’m always pleasantly surprised at how quickly my orders arrive too ☺️.

Thanks team Lilith xx

30 May 2025
Unprompted review
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Reply from Lilith Natural Beauty

Thank you for taking the time to leave us such a lovely review <3

Rated 5 out of 5 stars

Luxurious cruelty-free skincare - like a daily mini-facial in a jar 💚

Visited the pop up shop at Good Sheds in Barry and bought a small pot of their Rose & Geranium Moisturiser after trying a little sample of it on my hand. It smells amazing and feels luxurious when applying it to my face and neck at bedtime - it melts on warming it in my palm with my fingertips and feels like a mini facial in a jar! Have since bought a larger jar online. Best cruelty-free vegan face moisturiser I've ever used - I'm 56 with normal skin - really recommend trying it! Lovely customer service too with application advice and explanation of the product and rest of the range.

20 April 2025
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Reply from Lilith Natural Beauty

So glad to hear you are loving what you have tried! Thank you for leaving the lovely review <3

Rated 5 out of 5 stars

A fantastic company to work with and a…

A fantastic company to work with and a pleasure speaking with Maddie, who was helpful, professional and attentive. Cannot recommend highly enough, and would give them 5 stars + another 5!

28 May 2025
Unprompted review
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Reply from Lilith Natural Beauty

A pleasure to work with you!

Rated 5 out of 5 stars

So far I'm really impressed

I first came across Lilith Natural Beauty at a sales stand in Barry. I tried the calm balm there on a sore, cracked, dry finger. I didn't expect it to do anything. Well I was wrong, within 5 mins the itching had stopped and with just that one tester the difference was amazing.
When I got home I went onto the website and ordered some of the calm balm and also the eyelash serum. I haven't had long enough to say if that works yet but I'm hopeful. The customer care was excellent and the product arrived in a lovely box.

21 April 2025
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Reply from Lilith Natural Beauty

Thank you for the lovely review <3 We are very glad you are loving the products so much!

Rated 5 out of 5 stars

A new groundbreaking venture well worth supporting

Lilith has been excellent in every way including quality of products, beautiful safe packaging, prompt delivery and, initially, friendly and most helpful exchange of emails.I have so far tried the lovely moisturisers and my daughter will soon give you feedback about the Solara diffuser,again beautifully presented.We will certainly buy more from Lili

5 April 2025
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Reply from Lilith Natural Beauty

Thank you for taking the time to leave us such a lovely review Jill! So glad to hear you are loving the products <3

Rated 5 out of 5 stars

Great.

Great communication and very helpful.
Quick to post and well packaged.

6 March 2025
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Reply from Lilith Natural Beauty

Thank you for your lovely review Cath. Hope you enjoy the products!

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