Lille Fod Reviews 

Updated
I have ordered 3 for 2 pairs promotion on the 8th December but I haven't received the order confirmation (did check the junk mailbox and there was also no mail from Lille-fod). I thought it was strange but tried to be understanding since it was the second order and the first order was fine.
It said some of what I ordered was from remote warehouse and it would take 8-14 days. Fine then.
On the 12th December, I got one pair delivered and I waited until Christmas. The 14 days has passed. Almost the end of December I sent a mail asking about the rest of my order twice but no reply. I then made a review here in Trustpilot then Lille-fod team reached out on the 8th Jan.

They had promised they will send extra pairs of shoes as a compensation from Hvidovre storage since the 8th Jan and asked me to delete or change the review here. I did updated it as I thought they were. I asked for tracking no. but they postponed multiple time.The missing shoes and extra shoes they promised were never delivered. The last conversation we had on the 8th Feb they told me the shoes were on international shipment and I should still wait even though I said a few times now that I don't want the shoes anymore and want to have 189 kr. back.

No shoes delivered and no money return.

I'm very disappointed with the customer service and order management of lille fod. I've ordered 2 pairs of socks almost 2 months ago, both of which were pre-paid, never received an order confirmation or anything. One of them never arrived at my address, the other one with some delay. Unfortunately, I wasn't convinced of the product (didn't give a good hold to my daughter) and hence, wanted to return it. Contacting the customer service of lille fod is a nightmare, there is a response time of minimum a week to each request. Figuring out how to return a product is rather complicated, you have to get the label yourself, pay for it and gope to get your money returned. I've contacted the customer service various times now to follow up on the money return for the order (of which one product never arrived!) and am still waiting for an answer and for my money to be returned.. can absolutely not recommend to shop there based on my experience.

UPDATE OCTOBER 23: After weeks of writing back and forth and various follow ups from my side, I have now finally received a return of the order value. I have been promised to also get a refund for the packing label for the return freight, however, I have unfortunately not been refunded herefor and will probably give up here. I can definitely not recommend to purchase from lille fod.

We have received shoes with two spots in each shoe + even though we follow age guidelines, shoes were too small.
After we have contacted customer survice, we got a code to order another pair of shoes for free. They were very polite and helpful :)
Otherwise, shoes met our expectations, so we have ordered a new pair in a bigger size.

We have ordered a pair of infant shoes for my daughter. After receiving them we have noticed that they are not the same size (one is size 11.5 and the other 12.5 cm). Tried contacting them over e-mail to address the issue, one week later still have not heard back from them.