Lillieandlee Reviews 

68
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the natural supplements and CBD products are of exceptionally high quality, effectively helping their pets feel much better, sleep soundly, and stay calm during stressful moments. Consumers also deeply appreciate the dedicated staff and the smooth ordering process that makes purchasing everyday items completely hassle-free. Some reviewers were not happy with order delivery and automated billing, mentioning missing items or unexpected shipments arriving without explanation. A few people also felt that communication regarding shipping status could be significantly improved when automatic deliveries or subscription items change.

What people talk about most

Product

People report positive experiences with product, noting that supplements and oils have significantly improved... See more

Quality

Clients share positive opinions on quality, consistently highlighting the effectiveness and great taste of... See more

Staff

Reviewers highlight positive aspects of staff, noting that everyone is exceptionally nice and helpful.... See more

Order

Users describe ambiguous interactions with order processes. Some consumers report seamless ordering... See more

Service

Reviewers mention positive feedback about service, noting it is consistently good and exemplary. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently ordered CBD products for myself and my aging pup. Both products are delightful. The CALM CBD gummies taken before bed allows me to rest comfortably and wake up refreshed. The 750mg CBD oil... See more

Rated 5 out of 5 stars

I’m impressed with Lillie&Lee. Their supplements are easy to use, the brand feels genuine and the overall quality has been great. It’s one of those wellness brands I feel comfortable recommending.

Company replied

Rated 5 out of 5 stars

I was in desperate need of CBD oil for my Belgian on the 4th of July, an of course I was late in ordering, I also needed for my malamute, we were preparing for a 2 hour drive, to a surgery appointment... See more

Rated 5 out of 5 stars

I have two rescue pups who were 7 and starting to experience joint issues, especially in their hips. I was a follower of the Asher House and saw their wellness products launch. I decided to try Lillie... See more


Company details

  1. Pet Care Store
  2. Health and beauty shop
  3. Health food shop
  4. Herb shop
  5. Vitamin & Supplements Shop
  6. Wellness centre

Written by the company

Lillie&Lee is America's most-followed pet wellness brand and a pet-and-human wellness company built on transparency. We make independently third-party tested CBD and supplements for dogs, cats, and the people who love them, all backed by published lab results. Our pet range includes CBD oil for dogs, CBD for cats, calming chews, hip and joint, skin and coat, allergy and immune support, and daily multivitamins. Our human line adds multivitamins, greens, and sugar-free CBD, CBG, and CBN gummies. Every product is made in the USA in cGMP, FDA-registered, or SQF-certified facilities, backed by publicly available Certificates of Analysis, and covered by a 90-day money-back guarantee. Founded by animal rescue advocate Lee Asher and named for Lillie, the St. Bernard whose rescue started it all, Lillie&Lee is a member of the National Animal Supplement Council. We have been featured by Forbes and Newsweek, named to the New York Post's Best of CBD, and honored with four Telly Awards, with a 4.9 out of 5 rating from thousands of customers and a community of more than 950,000 followers. Everything reflects one belief: a healthier pet and a healthier you. Read our reviews, see the lab results, and shop at lillieandlee.com.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(68)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome delivery

Awesome delivery, very good web site, quick service!

20 August 2026
Lillieandlee logo

Reply from Lillieandlee

Thank you Pam! Thrilled to be of service!!

Rated 1 out of 5 stars

Money taken for no product.

I have had money come out of my account twice when you have no product to send. After the first time I quit my monthly delivery. Then money was taken out again. I still have not received it again. Even though I didn't order it. Don't take money when you do not have the product.

16 August 2026
Lillieandlee logo

Reply from Lillieandlee

Hi Kathleen, thank you for bearing with us as we had some issues during our rebrand. we are so sorry for this. we have issued a full refund. this problem will never happen again!

Rated 5 out of 5 stars

I love you and all you stand for

I love you and all you stand for. All your babies melt my heart

1 September 2026
Lillieandlee logo

Reply from Lillieandlee

We are here for you Dixon! Thank you for being such a wonderful long time customer!

Rated 5 out of 5 stars

This is a company I trust

This is a company I trust. Every purchase has been received quickly packed well and of the highest quality

1 September 2026
Lillieandlee logo

Reply from Lillieandlee

Thank you Debora! So happy to serve and be of good service to you!!

Rated 4 out of 5 stars

Usually get the three bottles and only…

Usually get the three bottles and only received one from my automatic billing cycle
Have asked why this did not occur but have not received any return contact

31 August 2026
Lillieandlee logo

Reply from Lillieandlee

So so sorry about that Dottie! we are working on getting you the rest!

Rated 3 out of 5 stars

I've ended up with two different…

I've ended up with two different orders. I tried to cancel the one, but it seems it didn't go through. Emails are not being addressed.

1 September 2026
Lillieandlee logo

Reply from Lillieandlee

So very sorry for this. Thank you for bearing with us during this time of our rebrand. We will ensure this problem doesn't happen again!

Rated 1 out of 5 stars

Asher Doesn't Really Care about Animal Torture

I wrote Asher multiple times about animals that I witnessed being tortured at the JW Marriott in Palm Desert, CA, and asked for their help. Crickets. No courtesy of a reply. No help.

I even told them I'd write bad reviews if they didn't reply and even that didn't motivate them to reply. They don't give a crap.

Now on to my next review site to write another 1-star about Asher House, founded by Lee Asher.

Jay Smith

5 May 2026
Unprompted review
Lillieandlee logo

Reply from Lillieandlee

HI Kevin, we don't monitor emails for The Asher House animal sanctuary. And we are a separate team and they are a non profit sanctuary and we run a pet and human wellness and supplement business. Additionally, one cannot expect and animal sanctuary to deal with animal abuse at every resort or place in the country. I hope you contacted the local authorities to deal with the situation. thank you for being a concerned citizen and looking out for animals!

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