Lilura London Reviews 

19
TrustScore 4.5 out of 5

4.4

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Company details

  1. Ladies' clothes shop

Information provided by various external sources

Online womenswear luxury fashion brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19 reviews

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1-star

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4.4

All reviews

(19)

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Rated 4 out of 5 stars

My order was cancelled but communication good

My order was cancelled and I needed the top for an event :(
I have been refunded fully though…. Just gutted that I didn’t get the item I ordered. They explained the circumstances and apologised for the inconvenience

3 March 2023
Rated 5 out of 5 stars

I ordered 4 dresses having never used…

I ordered 4 dresses having never used this store before. Delivery was a bit slow ordered the sunday, arrived the following Saturday but Friday was a bank holiday.
One item was out of stock which i received an email informing me and was promptly refunded.
The 3 items i received were beautiful, a little bit different from the usual high street which is what i wanted. Cant wait for summer to wear them and will be ordering again next week.

4 April 2021
Lilura London logo

Reply from Lilura London

Thank you so much for your review. We are so glad to hear you enjoyed your shopping experience with us!

Rated 5 out of 5 stars

Excellent service

Excellent service. Dress is beautiful and really good quality. Very happy 😊

11 March 2021
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Reply from Lilura London

Thank you so much for your review, Gemma. We really appreciate you taking the time out to share your experience with us.

Rated 3 out of 5 stars

Products exactly as advertised online

Products exactly as advertised online, and well packaged.
Would recommend, and shop with this company again.
Many thanks.

13 February 2021
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Reply from Lilura London

Thank you so much for your review. We are so glad to hear you enjoyed your shopping experience with us!

Rated 5 out of 5 stars

Great dress

Great dress. Great service. Very happy

24 January 2021
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Reply from Lilura London

Thank you so much for your review, Sarah. We really appreciate you taking the time out to share your experience with us.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Very quick to respond via social media too. Dresses are great quality!

5 August 2020
Unprompted review
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Reply from Lilura London

Thank you so much for your review, Laura. We are so glad to hear you enjoyed your shopping experience with us!

Rated 5 out of 5 stars

Really happy customer

Ordered a dress and I am not disappointed. Fits lovely and the material feels really good quality. Very happy and will certainly order more xxx

21 June 2020
Unprompted review
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Reply from Lilura London

Thank you so much for your kind words, Rachel. We really appreciate you taking the time out to share your experience with us.

Rated 5 out of 5 stars

As I expected

Comfy, cosy dress with pockets. Got a size 16 (I’m between UK14 &16) and it’s a nice slouchy fit, which is what I was looking for. Delivered to Sweden quickly

30 May 2020
Unprompted review
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Reply from Lilura London

Thank you so much for your kind words, Liz. We are delighted to hear you enjoyed your shopping experience with us!

Rated 5 out of 5 stars

Excellent service

Excellent service , lovely products just as described.great value for money

19 April 2020
Unprompted review
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Reply from Lilura London

Thank you so much for your kind words, Ann. We really appreciate you taking the time out to share your experience with us.

Rated 5 out of 5 stars

Excellent service even during lockdown!

I ordered one of the flowery dresses that I seen on Instagram, it fits perfectly, I am really pleased with the quality. Even though we are currently in lock down due to covid 19, i didnt experience any delays or issues with postage. I would recommend!

8 April 2020
Unprompted review
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Reply from Lilura London

Thank you for your review Amanda!

- Lilura London Team x

Rated 5 out of 5 stars

Great quality

Great quality, perfect fit and was delivered within 4 days!

18 March 2020
Unprompted review
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Reply from Lilura London

Thank you for your feedback Vic and thanks for shopping with us!

- Lilura London Team x

Rated 5 out of 5 stars

Absolutely love my dress!

Absolutely love my dress!! fits perfectly and the material is great quality. The dress was delivered quickly too! I will definitely be shopping with you again and recommend it to my friends

11 November 2019
Unprompted review
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Reply from Lilura London

Thank you for your feedback Ujji and thanks for shopping with us!

- Lilura London Team x

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Website easy to use. Love the designs

1 November 2019
Unprompted review
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Reply from Lilura London

Thank you for your feedback Jonathan and thanks for shopping with us!

- Lilura London Team x

Rated 5 out of 5 stars

Really nice quality and fab quick service!!

First time using - Better quality than I expected and very efficient with the one day delivery.

27 October 2019
Unprompted review
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Reply from Lilura London

Thank you for your feedback Louise and thanks for shopping with us!

- Lilura London Team x

Rated 5 out of 5 stars

Blue roll neck jumper dress

Lovely quality jumper dress! Perfect to wear for this Autumn/Winter season. Cant wait to wear it with my favourite boots!
So happy with the purchase and really quick delivery!

26 October 2019
Unprompted review
Lilura London logo

Reply from Lilura London

Thank you for your feedback Lucy and thanks for shopping with us!

- Lilura London Team x

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