UK phone number for this company unavailable. Their post about being under new ownership is suspect? They don’t reply to emails sent to customer service. Took over 2 weeks to arrive came fr... See more
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Company under new ownership. Not answered email request regarding return of goods as no return slip was inside the parcel received from China. No details how to return goods on their site, only to... See more
I have been a Lily Ella customer some time . Most often I purchased ar Sale Time as though styles great for mature women I think a little overpriced and sizing not consistent- often had to order two... See more
A final joyful sale spending spree, with gifts to store until needed, and some extra Christmas surprises to delight - because we're all getting older, and what's the point in putting beautiful things... See more
Company details
Written by the company
Now under new ownership, we're thrilled to announce the relaunch of Lily Ella, your go-to destination for stylish, elegant women's fashion. Under new ownership, we are excited to bring you a fresh and revitalised shopping experience that celebrates individuality, empowers women, and embraces the latest fashion trends, all while still providing the same level of quality and diversity of styles that you know and love.
Contact info
Unit 33, Bellingham Drive, North Tyne Industrial Estate, Benton, Newcastle upon Tyne , NE12 9SZ, Newcastle, United Kingdom
- 0330 229 4454
- info@lilyellacollection.com
- lilyellacollection.com
2.3
Poor
84 reviews
Hasn’t replied to negative reviews
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As always the clothing was beautifully…made
As always the clothing was beautifully made from good qaulity fabrics. Sizing is always correct and designs are different but not too much from other outlets. Delivery was swift .
13 February 2024
Not received anything
12 February 2024
Reply from Lily Ella
Hi Angela,
Have you been in touch with us about this? We have no record of you contacting us to discuss not receiving your order.
Your order was delivered on the 14th Feb. We use a tracked service with Royal Mail and I can indeed see a photo of the parcel on your doorstep in the postcode of delivery, you will have received an email with this tracking information in it too as well as emails from Royal Mail about your delivery.
If this was not received by you, you can let us know and we will look into it with Royal Mail, but it should not be a 1-star reflection of the service and value you have received from Lily Ella and I would ask you to reconsider this rating.
Unfortunately if you don't let us know there is a problem, we are unable to help. Please email us at info@lilyellacollection.com and one of our team will happily help you out with this if it has not been received.
Very good quality
Very good quality, representing excellent value and exceptional Customer Services.
12 February 2024
Helpful good with returns
5 February 2024
Great quality
5 February 2024
Good service & fast delivery
8 February 2024
The dress is beautiful
The dress is beautiful. It fits lovely. Very pleased with it. Arrived on time.
1 February 2024
Website is easy to use doesn't get…
Website is easy to use doesn't get stuck and makes shopping experience easy.
Lovely collection true to its size, I was sceptical initially to make my first order and once I received the first order and after wearing them, loved the quality and finish, so ended up with three more orders.
I had contacted customers service as I made back to back two orders and requested for one postal cancellation, customer service was quick and prompt.
I would definitely recommend shopping and I have suggested this website to my mother too :)
7 February 2024
Lovely clothes
Lovely clothes, well fitting. Delivered successfully and early. Will definitely purchase again.
7 February 2024
Great designs
Great designs, a bit unusual. Also rapid efficient service and stunning sale prices
29 January 2024
Beware of the colour
The process of ordering and receiving my items was excellent.
I am very happy with the quality and fit as both are perfect.
A negative point on the “blue” sweater and cardigan was the fact that they are both a teal shade and not the blue shown on the website hence the deduction if one*.
I would have returned but I have clothes they will be easily worn with.
5 February 2024
Great styles for mature women
I have been a Lily Ella customer some time . Most often I purchased ar Sale Time as though styles great for mature women I think a little overpriced and sizing not consistent- often had to order two to allow for getting correct size.
However,lovely classic styles. Hope these are continued under new management.
5 February 2024
Disappointed that returns aren’t free…
Disappointed that returns aren’t free and that you also hold back 10% of value of item before refund. I wouldn’t buy from you again because of this. Notice the company is in receivership. If company is relaunched suggest returns policy is reviewed.Quality of clothes is very good.
1 February 2024
Reply from Lily Ella
Hi Vicki, sorry to hear this. We are not in receivership - this was the case with the previous owners of Lily Ella from 2023. We are under new ownership and very much trading and will continue to do so.
We made the decision recently to clear out our stock with a phenomenal sale of less than £10 per garment, sometimes saving over £200 and with a typical saving of £70 per garment.
For example, the retail value of your order a month ago would have been £370, meaning you saved well over £300 on your order.
Sadly, this means that a) returns cannot be free to post back to us and b) we cannot spend time inspecting, cleaning, repacking and putting clothes away without a small charge, which is becoming more common with much larger retailers too.
With us only making around £1 or £2 per product selling them at this price, we simply can't afford to pay £3/4 to Royal Mail for you to return an item and then pay staff to restock it for free as we would quickly go out of business making a loss on every returned order.
The returns fee is temporary, and free returns may return once a new range comes in the Spring as selling items at full price gives us the leeway to do so.
I hope this gives you a little more context, and I hope you reconsider this 1 star review in the balance of the value, service and speed you received from us and I hope you consider shopping with us again in the future.
Perfect
The ordering process was easy, and the company sent all the delivery details so I could keep track of the parcel. The parcel arrived promptly, and the quality of the dress I purchased was excellent.
Lily Ella has become my favourite online one-stop shop for all my outfits.
29 January 2024
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